Posted by Bips
This store has good selection of merchandise most of the times. But that's where the good stuff ends. I have been going to this store mostly because it's closer to where my best friend lives. So it's our preferred location to shop later in the night, while shopping together at a times when there are less people in the store. But since a few times we both have been having terrible experience, including last night, 06/30/2021. We came in to the store at 9:30pm and we were almost done by 10:15pm - at which point we could already hear announcements about the store closing at 11pm. We were about to head out at this point trying to check the size of some tees with the sample that we had got, since we cannot try them on. Within 5 mins there were as many as 3 associates who came to us to mention that they will be closing soon and we need to hurry. (Hey we could hear the announcements, right). At this point we were irked and headed towards the checkout. The store did not have many customers at this time and one person was being helped at the payment counter. There were two open cash registers with one lady and one gentleman behind them. When the lady got done with her pervious customer my friend moved towards the counter. However lady looked at her and without even saying a word left. So now we are left with one cashier who happens to be the last associate trying to hurry us out of the store. I had a few returns (with receipts and without) and a few purchases. Without any greeting or acknowledgment, the cashier Caleb started my checkout. When I told him I have returns he annoyingly took the return bag from me and then the id. He was almost throwing the Id and receipts back and I don't know if its just a bad day at this location of BCF or my bad luck or something else. My friend also received similar behavior and was very annoyed. We both were out of the store by 10:40pm which is a good 20 mins before the store closes. I have worked with BCF in another location a few years back and was mostly on closing shifts. Not sure if something changed about the way we treat customers with dignity and respect, since the time I left my job. I called up the manager the next day to describe my ordeal and he was pretty defensive about the treatment we received. I also told him that few months back, I was also faced with a similar situation in the same store location. He said he will check and get back to me. BCF gets a lot of customers who might not be able to even raise a flag about the kind of harassment they have faced in the store for no reason at all. Maybe they should consider closing the store earlier if they want the customers out earlier. Going through the reviews I can see a lot of people mentioning the same kind of experience with the cashier and manager and I am not surprised. I always like shopping at Burlington because of the value for money, but will not return to this location - not after 9 pm at least.