British Airways Customer Service Complaints - page 4

Jst returned from a 3wk golfing holiday in ireland where b.a not only managed to lose my clubs on the way to ireland from sydney but to also lose them again on the way back.the same bag twice in 3wks.absolutely usless.no one has contacted me to say were they are or when then will get here.will never use them again and urge others to take heed.

I booked flights from Fresno, CA to Barcelona, Spain and was assigned seats on all airlines by my American Airline Rep BUT he told me I had to talk to British Airways for seat assignments from them. How the hell starts - They told me they don't assign seats until 24 hours before flight and then they said my wife and I may not even sit together (9 hour flight). Then this guy tells me your GREEDY and POORLY run airline wants 86 dollars to assign seats now so we can sit together. I am going to cancel ALL my flights and NEVER use British Airways EVER. Bye you Greedy AH's.

It would be appropriate for me to write this message on your Valentines post as it relates to my recent honeymoon where I flew with BA from London to Las Vegas on BA2277. BA managed to lose my bag for 7 days meaning the honeymoon (and my brother's wedding which I was best man and which was part of our trip) was totally ruined. the bag was in Orlando, Florida which I had discovered by proactively following up and even when I told BA of its location as they had NO IDEA where it was it still took them another 4 days to deliver the bag to me. The customer service was absolutely terrible and the worst customer experience I have ever had. I have raised a claim for my baggage delay and expenses. My CLAIM NUMBER IS 11872300. COME ON BA ITS BEEN A MONTH SINCE I RAISED THIS - TIME TO EVEN ACKNOWLEDGE YOUR RESPONSIBILITY AND PROCESS THE CLAIM!!!!!!!!!

Good Morning British Airways,

I've been trying for hours to get someone on the line to book a flight from London to Baltimore. I have vacation time blocked in for the dates of February 8-February February 16. Hoping I would get a flight for me and my husband. Unfortunately, when the customer service representative got on the line she was not cordial at all. In fact, I asked for the rates of the flights she put me on hold and took about 15minutes to come back on the line. At that time, I asked for a supervisor which she did not want to connect me to. This is poor customer service etiquette. If this does not get resolved with customer relations ASAP. I will contact your CEO secretary. Thanks

TO WHOM IT MAY CONCERN

I travelled from Gatwick to Schiphol on 24 Dec. 2013. When I arrived in Amsterdam my suit case had not travelled with me. I was not the only passenger thus affected as there were many others. I had to wait for four days before I was reunited with my case. However, when I enquired about compensation I was told I had to fill in several forms. I am baffled about this as British Airways knew what had caused this big delay. Surely, there should be a standard amount of financial recompense when this sort of thing occurs, say £30 per day. I was obliged to buy some clothes and toiletries to tie me over for the four days. I was not amused!

I was travelling on BA 6287 from Livingstone, Lusaka to Johannesburg, RSA on the 14:20pm flight on the 13/12/13 when I was got a rude disservice from two of your employees. The flight is actually BA Com as provided by the Cabin Controller Melvin Pringle. To be precise,I was woken up by some noise from the food trolleys being pushed by Eluan and Jo.Anne (names provided by the controller above). The two hostesses watched me as I woke up. Eluan's trolley was in front so he looked at me and served people sitting near me. He ignored me. Then Jo.Anne, who was watching Eluanne was serving some 'burghers'. She served people who were sitting in front of me, opposite me and right behind me. I looked at her and she returned the look yet she did not serve me. It was like she was expecting Eluan to say something but he just went on.I was not given any food. I didn't want to make a scene so I sat there and waited for one of them to come back to the cabin. Jo.Anne did as she was collecting trash. I called her and asked if I was going to be served any food and why I was not served food. She had the audacity to say that I was sleeping. How could I have seen them if I was sleeping! She took out a burger from the trolley she was pushing to collect trash as if she had kept it for me in case I asked for it. That was the trash she was collecting trash on, but she said it was clean. Such humiliation. I felt offended and dirty at the same time. As we were exchanging words, Eluan heard us and he came fuming. He was pointing fingers at me and also said that I was sleeping when they served food. The Cabin Controller came and asked Eluan to keep quite. He continued shouting at me and I was literally crying - not for the food but for being made to appear to be lying. I happened to be the only black person where I was seated so I felt I was being segregated from the others. I am from Botswana and we do not have racism in our country. I didn't even eat that bread. I gave it back to the cabin controller as I was devastated. I went to the pick up bus at the airport still in tears as I was shocked by such rude,arrogant, I don't care what you do about us attitude that was displayed by your employees. They said they didn't care if I made a report. I would be happy to receive an explanation as to why they treated me like that.

For whom it may concern,
i have travelled with BA on the 13th of December from Beirut to Los Angeles with my parents. We shipped 5 bags. The first flight got delayed so we landed 2 hours later than when we were supposed to in Heathrow airport which made us miss the second flight to LA on the American Airlines. They put us on another flight on the BA instead. FINALLY we arrived to LA 6 hours later. Now the biggest problem is, we didn't get ANY of our luggages, not even one! It's been 4 days already and they still didn't deliver us our lugagges! Heck, they don't even know where they are!!!
1- YOU, are ruining our whole vacation!
2- All our clothes, jackets, shoes, watches, jewelries, all our belongings are in these bags!
3- Have to buy many many things just to at least change every day
4- And most importatntly, my dad's MEDICATION is in one of the luggages! He's not feeling well at all, can't get him the medication in the US because it needs medical prescription which will cost a LOT of money!!!
Bottom line, we better get our luggages as soon as possible and i will make sure to post this everywhere i could so people would know how bad it is to fly with you, BA! This is UNACCEPTABLE!

Hi British Airways,



We receive calls for your airlines Executive Club daily. On the British Airways website the contact information for your Executive Club phone number is incorrect., our office Paradise Park RV Park, Harlingen, . Please correct your website for your Executive Club members.



Thank you very much, Denise Dunlevy, Paradise Park RV Park, local #956-425-6881.

Horrible service. They froze me to point of sickness and did not do anything until 1 hour left of the long-haul flight. It took me 1 week to recover. I sent in a complaint and they sent me some auto reply gibberish. I am a gold member and was flying Business Class. Really terrible service and it is clear they do not care. Keep it up (terrible service) and maybe you will start to react after your lagging measures show how you are treating your customers, then it will be to late.

Basically I used 300,000 bonus points via my British Airways executive membership of which I have belonged to for a number of years i.e. 2005. I have previously made flight both in first class and business class both for myself and family members. The points on this occasion were used to fly first class from Vancouver to London, London to Edinburgh and of course return.

At the time of the booking i.e. via the internet I was denied access to cancel the return flight from Edinburgh to London but since I was flying from London to Vancouver on the return journey it wasn't in my opinion a big deal to forfeit the flight from Edinburgh to London. Bearing in mind my points did have a monetary value and in my opinion that was a loss I could live with. British Airways executive club website did not allow me to cancel or manage the flights in question, it was return flights only.

On the return journey my wife and I arrived at the first class check-in counter at Heathrow and were informed that our return flights from Heathrow to Vancouver had been voided. The agent informed us that since we didn't get on the flight in Edinburgh that they automatically made the decision to void the ticket. This ticket i.e. Edinburgh to Heathrow had one boarding pass and the flight from Heathrow to London had a separate boarding pass and so I saw no connection or rational in BA's mentality or reasoning. After all, whether I booked using bonus points or money it was irrelevant in the sense the bonus/executive points had like I previously mentioned a monetary value.

My wife had a bacteria infection in her intestine and was extremely ill and it was neccesary that I had to get her back to Vancouver a.s.a.p. I asked the first class ticket agent as well as the executive club agent what they could do for us. Both responses were a strong "Nothing". I was directed to the British Airway's ticket counter where I was informed that my first class seats were still available and I could purchase them for around $30,000 + if I wanted to. I called for a supervisor as I thought this was outrageous. Here I was being denied my tickets that my points paid for. The supervisor was in one sense sympathetic but she also confirmed that the airline had done nothing wrong. The supervisor told me to wait while she went away to check on something. She returned fifteen minutes later only to tell me that she could do nothing as the (My) first class seats had been sold. Can you imagine how I was feeling and what this meant to my wife and I?

The agent then informed me that I could fly Club World but it would cost more for the upgrade from economy. My wife was poorly and this was not helping and I needed her to be as comfortable as possible. There was no compassion being shown towards me or my wife or her severe health condition. I had to pay 4800 pounds sterling in order to get home that day. The idea of my points/flights being voided and my seats being sold was an insult but British Airways didn't care one iota.

My thinking was that I would pay and accept being held to ransom by a company that speaks of customer service often but has absolutely no regard or understanding of what it feels like to have stood in our shoes that day. Please see attached letter re flight schedule, time date etc. My thinking was that my first priority would be to get my wife home and safe, then contact British Airways and hopefully discuss what transpired and again with the expectation that someone in all their wisdom would understand and appreciate what happened.

I immediately went on the internet and contacted the customer service dept. as well as BA's executive club. I sent them copies via registered mail of my documents. British Airways replied to me (See Reply #1) and in the last paragraph they mention that they did not meet their usual high standard on this occasion. The e-mail also mentions that as a "Goodwill Gesture" they have credited my executive account with 100,000 points and that they hope I will travel with them again - No chance. In this e-mail they in a sense accept responsibility for the shabby way in which they handled the situation. Here I was an executive account member, with a sick wife, stranded in Heathrow airport with absolutely no compassion or empathy from British Airway employees. On the return flight I spoke with the crew and they couldn't believe how badly we had been treated and strongly suggested that I take this matter further.

I then contacted British Airways in response to the #1 response and told them that the points meant nothing to me and that I wanted a complete refund i.e. 4800 pounds sterling. I could have easily asked for more but I didn't. I received a second response, basically this response said that they did nothing wrong and that was that. I contacted them for a third time and insisted that they think this over. The third and last response from British Airways mentions that they have credited my Visa account for the sum of $704.00 X 2 for tickets. I have no idea what tickets they mean unless it was for the upgrade from economy to Club world. This third response from British Airways once again is proof to me that they do in fact find themselves at fault, hence, why would they offer goodwill gestures and then deny responsibility and later credit my credit card account. I contacted them once again and informed them that I wasn't interested in points or small offerings. I am only interested in getting my complete 4800 pounds sterling refund.

British Airways may have sold my seats from Edinburgh to London to standby passengers and if they did, that's fine. I had already given/paid for the seats via points. British Airways sold my seats in first class for approximately $30,000 or roughly 19,000 pounds sterling. They were also paid 150,000 points by me of which I saw nothing. I also paid $2400 in taxes to British Airways and lost half of that amount as they took it upon themselves to void my tickets with no tax return. I had to pay further taxes in order to return home when I had to purchase two Club World tickets. All in all, British Airways did wonderful on this transaction and the customer was robbed. This to me and to most reasonable minded people is double dipping, whereby British Airways could have easily have turned around and issued me my tickets in London or sold them to standby customers or offered them as an upgrade to other passengers had I not checked in on time but they had no right to sell my tickets and charge me a ridiculous amount in order to get us home. To the average person reading or hearing this 100% true story brings disbelief and anger. My wife and myself were not only treated badly monetary wise but there was also a complete disregard for reasoning, understanding or even kindness. The British Airways staff act as if they are walking on a tightrope and they obviously have no decision making skills or authority to make a judgement call. They are robots who strut around and no doubt read "company policy" everyday of their sad lives. They must remember the key words - "Did you read the fine print?" "I'm sorry but there's nothing that can be done but we could or can make you an offer in the meantime." They are not customer service orientated, they are sales driven.

I realize or have since realized that most if not all airlines have this stupid policy of missing the start of a journey means that the journey in it's entirety is voided. It's a policy that the governments around the world needs to take a serious look at. There is absolutely no way an airline should be able to void a ticket from one destination to another if it has been paid for. If it has been paid for and nobody shows up, so what? They could I suppose try and sell it like I mentioned to a standby passenger but why should the person who has already paid for it be punished? It's a loophole whereby the airlines are rubbing their greasy palms. I won't even consider flying with
British Airways after this event. They say one thing and mean another, they tell you that they are sorry for their performance and then they deny any responsibility and then they make a small credit to your credit card account hoping you will go away. British Airways are a huge company and without doubt feel that they are untouchable. They no doubt think "Who is this Tom McIntosh anyway? He will end up going away and we will have another hundred or ten thousand Tom McIntosh's still to come. So what if we loose Tom McIntosh's account or business, who cares? I'm sure the people of the U.K. and Canada and the U.SA. care and would be equally appalled by British Airways failure to use some common sense and reasoning . I'm sure that they will see what sort of company British Airways are and how they treat their regular travelers.

Regards, Tom McIntosh

The following letter, which I haven't received any response to is self explanatory and obviously details considerable frustration with BA.:


Frank Van Der Post, Managing Director Brands and Customer Experience





Dear Mr. Van Der Post:



Please accept my intrusion knowing that it is undertaken only because of my considerable frustration with the Customer Relations response I received. It seems totally obvious to me that my legitimate and reasonable request for consideration was shrugged off and just given an almost scripted rejection. It is my hope that you will see and acknowledge from the following details the validity of my complaint and request.



On September 6th, we were booked on British Airways flight # BA288 from Phoenix, AZ, USA to London, United Kingdom, and the flight was delayed (cancelled and rescheduled for Sept. 7th), which cost us considerable inconvenience and expense for which British Airways Customer Relations now denies any liability / responsibility. I am hopeful that the following details will convince you of the reasonableness of my request and encourage you to reverse the Customer Relations denial.



Our flight reservations were made online and paid for months in advance.

At one point, still months before departure, we became upset with our inability to make favorable hotel reservations and attempted to cancel our flight reservations, with the request being denied without having significant / total loss of prepaid funds. This policy seems to apply to customers but not to liability for the airlines failure to preform as contracted - highly questionable.



On Sept. 6th we arrived at Sky Harbor Airport in Phoenix three hours before our flight and even before the incoming flight was due - the airport was fully functioning at that time. At departure time it was posted that our flight was delayed; this went on for three more hours as we sat at the airport waiting. After three hours we were advised that the flight would not be available until the next day, Sept. 7th. We were told during the delay that the flight was diverted to Las Vegas, due to weather, which was confusing as we were watching a full functioning airport in Phoenix. When we were told the delay would be until the next day, the reasoning was given that one of the pilots had exceeded his legitimate flying time and could not fly the plane to Phoenix from Las Vegas. This again was confusing as not only did we wonder why this contingency was not allowed for but also we realized that there were frequent flights going to Las Vegas from Phoenix that could provide for transfer of the new crew. I don't assume to know all of the facts or to be able to manage an airline but rather only point out our frustration.



This caused us the loss of one day of vacation, loss of one night at a prepaid, nonrefundable hotel, loss of and the necessity to rearrange booked tours and considerable general inconvenience and stress.

British Airways in Phoenix offered all passengers a hotel for the night, meals and transportation to the hotel and back to the airport the next day; we instead went home and took advantage of only vouchers for the taxis.



The October 1st, 2013, email from British Airways Customer Relations denied any liability and only offered a $160 USD e-voucher - which seems totally insensitive and ridiculous. Not only does that not recognize our actual losses due to British Airways not meeting their contractual commitment, but it also neglects any consideration of our inconvenience, of our stress and of our incidental expenses ... plus the e-voucher then requires us to spend several hundred more dollars with British Airways, ... as if a reward for their non-performance. That really doesn't seem appropriate to say the least.



British Airways set the price at $250 USD / ticket (2 x 250 = $500 USD) if we made any changes, and they would simply take that immediately, without having to go through all of the trouble we are, so I think it only reasonable for that to be the very minimum consideration due us.



I thank you for your time in considering this letter and all of the information provided. I sincerely hope you recognize the validity and reasonableness of our request. Your courtesy is greatly appreciated and I again apologize for bothering you but I really think it is understandable that we just can't accept the inadequate resolution offered.



Truly,





Richard Giles

One of the worst customer services in the airline industry. My parents who had wheel chair service travelling from PHX to HYD via LHR, in LHR the wheel chair guy made them sit in the buggy for an hour and disappeared when the layover was just 2 hrs and my parents missed their connecting flight, they had to be re routed to New Delhi and then to HYD. On top this two bags are still missing. Why did i pay the premium price for this really bad airline? Well learnt my lesson the hard way, never using BA again ever. I have other choices that i will be looking into. Worst customer service, they dont return calls.

on Sept 24th our flight 579 from Venice was late arriving to London we missed connecting flight 269 to LAX had to spend extra night in London BA rep said that we would be reimbursed for our over night expense's & taxi fare's. Is there a set amount & does this voucher happen automatically or what???? marv

So far I cannot get online to confirm my seat and none of the various customer service phone lines is at all responsive. The main number closes at 11 pm EST. It is daylight savings time presently, so I'm not really sure how that affects their hours.
On another line, the call went to message and reported that the VM box was full. Oh, well.
I guess I'm not sleeping very well--or long--tonight.
I always heard China Airlines was the worst CS, but having looked at this site, I should say they are getting a run for their money.

I am British and live in Peru. I fly back home about twice a year. British Airways are in partnership with Iberia and LAN Chile, and so even if I book with BA I usually end up flying the Madrid Lima leg with either Iberia or LAN. I don´t mind this except when they decide to change my flight, which they have done every single time. I choose my flight carefully as I have to fly to Lima with another carrier first and I have a 2 bus hour journey when I get to Heathrow, so I have other things to co-ordinate with my BA flights. On every occasion one of my flights has been changed and I have had to contact BA in England. I have tried to call their office in Lima, but this is an Iberia office, and they always say they can´t help me, nor can LAN. One time whilst wanting to check extra baggage allowances/costs I called all 3, as my BA ticket had an Iberia flight being operated by LAN. Of course when I finally give up and ring BA in England (time difference problems and COST) it is CONSTANTLY ENGAGED! I think I will pay the extra few bucks and fly with KLM or Air France next time. It´s just too annoying to have all these changes.

On July 3, 2013,a very incompetent BA agent took my hand luggage from me at the gate of the flight on my way from London to Africa and give me a baggage tag with a different name; this was after she had taken my passport and boarding pass for my information.BA can not say where my baggage is. They are very unprofessional.If I don't get my luggage, I am going to proceed with legal actions.

Worse $5,000+ I Ever Spent On An Airline

Let me preface these comments by saying that I’ve flown 3.25MM air miles since 1975 on just about every airline, everywhere. On a recent quick (2.5 day) trip to London I choose British Air because I could split my class of service going Business Class from Boston to Heathrow overnight to take advantage of the ‘flat bed’ sleeper (given a full day of meetings upon arrival) and returned ‘World Traveller’ because I wasn’t going to sleep on the way back and it was another $1,000 for Business Class.

The Business Class experience was at it’s best pathetic. An offered buffet meal in a cheesy lounge that was near impossible to find prior to the flight. A claustrophobic cubicle of a seat that while flat came in two pieces (one of which sagged and no one could fix it), a virtually non existent flight crew and amenities you would not give out a ten year old’s birthday. But props to the marketing folks for making it all look so inviting and ‘rich’ on the web site. (I guess that’s where my money really went to these chaps who deserve a bonus for ‘spin’.) Then, we landed at the outer edge of the airport (late) only to be bussed around the entire facility and then just disgorged into Terminal 5. Forget any expedited service through customs as the consensus opinion amongst my fellow ‘elite’ travelers was that the ‘Fast (Premium) Lane was actually moving slower than the tourist class queue. In addition they were flying their Boing 777 with not one but two of the Business Class toilets ‘out-of-service.

The British Air Lounge is at best average and the shower rooms tiny to the point that it’s near impossible not to get your belongings wet as the shower leaks throughout the compartment. So that was a $3,300 experience not to be repeated.

The return flight was full (not BA’s fault) the World Traveler experience weak, the meal something that cost under $5, they ran out of one of the entrees prior to getting half way through the cabin (then suggested an economy meal as an option) and the amenities something you wouldn’t hand out at a five year old’s birthday as a favor. The plane (or at least the area all around my seat was full of debris from the last flight (despite the plane sitting at the gate for several hours prior to departure), service was almost invisible (the Flight Attendant’s Union must be fantastic at negotiating work rules as there is the absence of flexibility in their ability to respond to anything ad hoc); no one ever responded to the call button/light, they could not get the cabin or seat lights off making watching anything on the tiny screen almost impossible and the toilet was dirty, out of some products and leaking half way across the Atlantic and it took 10 minutes to get a tiny can of Diet Coke (not on the cart). All for a mere $2,000.

Call me jaded or cranky or nuts but someone will not take customers for granted like this and win my business in the future? Or I’ll spend $50 on gourmet food that I take on board, have a chauffer drive me to the airport, reserve a room at a Heathrow hotel so I can change and be a few thousand dollars ahead.

on 12 May I traveled by British Airways from London to Dubai
togetherwith my wife . we faced alot of difficulties before the plane departure . I submit a complain & a case was opened by customer services Department & they promise to reply shortly but unfortunately they ignored our complain completely despite my 3 reminders . I was shocked because i didnt expect this from a reputed airline company like British airways . I keep the case Ref just to see if someone at top is caring & find out the standard of their customer services

Hello I Was On Flight#215 On June 2,2013 Our Seats Were 11f And 11e From London To Boston. My 7 Year Old Son And I Were In The Club World Cabin And Expected The Best Possible Service. However, The Service Was Terible, From Take Off To Landing. When We Boarded The Flight We Were Greeted By The Unpleasent Attitudes Of The Two Male Flight Attendents.they Were Not Friendly At All We Didnt See Theim Smile For The Entirity Of The Flight.when I Asked One Of Them To Help Me With My Luggage Because I Couldn't Reach The Handle Of The Luggage Compartment, Even When I Distinctly Mentioned That I Would Helpi Him With It, He Made A Remark That My Bag Was Too Heavy And Made No Further Effort To Assist Me. In Addition To That My Attendants Light Was On For 40 Minutes Because I Wanted A Bottle Of Water But Nobody Came To Me Even Though It Was Not At A Busy Time For Them. I Ended Up Having To Leave My Seat And Ask For A Bottle Myself, And When I Did He Gave It To Me With A Very Poor Atitude. Even When We Arrived In Boston And I Turned On The Attendant Light To Get Some Help With My Luggage, Nobody Came And I Was Fortunate To Have A Kind Gentleman Who Was The Last To Leave The Flight Help With Me With My Luggage! I Chose Ba For A Certain Quality Of Service, I Paid A Lot For Our Club World Seats And I Assumed Quality Service. If Your Flight Attendants Are Having A Bad Day Or Going Through Personal Life Problems And Cant Control Their Attitude And Behavior Then They Shouldnt Serve Us And Spread Their Negative Energy, Especially When Passengers Like Myself Are Traveling On Vacation. I Reported This Verbaly To Mr Graham Shaw The Cabin Servce Director Who's Service Was Impecable, And Dealt With Me In True Professionalism And Welcomed My Feedback, As Well As Promising That He Would Handle The Issue. I Request That I Get Compensated For Our Trip.

Last weekend I was supposed to fly to Hamburg from Heathrow. Another BA flight had to return to the airport because it suffered technical faults (almost definitely due to poor maintenance). My flight was cancelled and there was a later flight but they told me it was full, however, you could get tickets for it online for around £1000.

They contacted me to say I am not entitled to compensation because according to EU law it is not their fault, because airspace was closed, and they couldn't do anything about it.

This is completely false, the airspace was closed because they had not maintained their aircraft properly and they made no attempt to get me to my destination, using another carrier if necessary.

When you call them, they say to email and say it can take 90 days for a response! Its ridiculous. Never flying BA again. I will pay more to fly with another airline.

Customer relations terrible, if there is a problem (in my case, in Berlin) - all staff disappear and close counters... with a boarding pass in my hand was offered Zero information, no hotel or transport or food. Flight cancellation even was not announced, flight just taken off the Departures Board in Tegel, Berlin on 24.05.13. Absolute disgrace! Not flying BA any more...

Dear Sirs
I have been Travelling from London Heathrow to Abudhbai together with my wife on 12/May/2013 ,Flight No. BA 72 .
Myself 66yrs & my wife 55 yrs were forced to walk from the inside Train station to the plane . I sent I complain to British Airways Customer Services & the create a case Reference No 11028378 as they told me by email.
I appreciate if you look after this case and feed me back

I see from the news and stock prices, British airways is doing relatively well in this poor economy.
I am very pleased for your company and it's stock holders.

It is probably in part due to the robbing of customers like myself, who are on a fixed income. but still try to do the right thing.

I have sent letters to British Airways customer service, and have received the generic email in return, most unsatisfactory response.

you may remember the weekend of the 20th of January this year, there was a storm, which close Heathrow airport for a time, I remember it well as the weekend my only remaining relative died in England.
The phone lines were congested and I was unable to contact British airways, understanding these thing do happen, I tried to solve my own problem.
I had traveled to England four times since February 2012, each time on British airways, never with any kind of discount, and usually at relatively short notice. I left England on the 6th of January 2013, but knew I would have to return sooner rather than later, so I made a reservation to travel March 5th 2013.
My Aunt died the weekend of January20th.
in my distress and the inability to speak to a British airways representative, my best plan (so I thought) would be to cancel my reservation for March, pay the change fee, which was about $200 according to the information I found online,( apparently the language used was not for mere mortals to understand.)
I left DFW on January23rd to arrange and pay for my Aunt's Funeral, returned on February 4th, only to find British airlines had charged me a PENALTY of $1,124.00. for a flight which would not leave for another month!
I am sure the seat, which I also paid an extra $45 for the privilege of being able to choose was resold, and a nice profit made by British airways.

Had I known British airway would rob me of so much money, yes! to me it is a large amount of money, I would have kept the reservation for March 5th and had a vacation for the first time in many years and visited the friend who have been so supportive over the years. instead I contributed to the CEO pension fund.

Please remember, a person who experiences good customer service tells one or two others,but one who experiences bad customer service tells everyone.

I am so sorry for the lady with the sick child that was treated so appallingly! I spent over 15 hours booking a flight with BA. what a joke. they have double charged me, then told me that i need to spend 100 per leg per seat, if i want to book a seat in advance. This trip was for my parents anniversary, so it would cost us, with 3 legs each way an additional $600 per person or a total of $4,200 total that is more then 1/2 of what we paid for the flights!!! It has been a month since they double charged me and now i am filing a claim with my credit card company, as well as going to small claims court for the interest on the money, and for damages and time incurred to get this straightened out. At the very least BA will have to supply an expensive lawyer to represent them in my podunk town!!! Should be fun!! i will let you know how it works out, maybe we all can file in small claims and they can spend all the money they steal on lawyers!!

I am extremely disappointed that in a booking yesterday via a travel agent that there is no notification that BA airways now charges for any seats reserved more than 24 hours in advance. Not seats with extra leg room or anything like that. JUST A SEAT!! Who can travel internationally like this. And then add over $100.00 to the price of the ticket.
There were other choices that I could have made if I knew the extra cost. Now the competitive price we got no longer seems that competitive.
There should be a requirement that this information be made known before the reservation is completed.