Bed, Bath and Beyond Customer Service Complaints - page 3

I've been a good customer for years. I'm a boomer. I'm tried of the ways stores treat me today. I find it terrible to return an item even with the store name all over the package, & it's open stock! and one doesn't have a receipt, & one can't get their money back. What??? I rarely return anything. Twice since you opened. Stores today think they need to change their customer service to NO costumer service. I've been shopping for 50 years. I WOULDN'T SHOP AT A STORE WITH "NO" COSTUMER SERVICE. People my age miss Dayton's. Target has No customer service. I haven't shop there for years. I was Target's first graphic artist while I worked at Dayton's. Why do Corporations don't know any more about REAL costumer service? My suggestion to you, is hold off until ALL the Boomers are dead & than get rid off any costumer service you have left. The younger geration doesn't know any better and they are use to cheap expensive junk. We do have money, but no one markets to us. No Costumer Service. No Costumer!!!!

Well over 20 days after a cancelled order and I still do not have a refund. They say their policy is 7-10 days for a refund after and item has been returned. I never received the item and have not received my refund. I have sent numerous emails have and have been told several times they will get back with me. They never respond and seem to have no urgency to resolve this inexcusable matter.

Yesterday was my first visit to your store. I had searched online for a Resin topped folding table. You had stated online, that you had one. I went in to your store, and found a table packaged as a Resin Folding table. When I got home, it was a Vinyl topped table. I found a similar table at lowe's for $29.99. Vinyl topped. It would take 2 hours + of my time to return the table. I can't recommend your org. Had the box NOT BEEN IDENTIFIED AS A RESIN TOPPED TABLE, I would not have bought it. I am very un happy!

I received confirmation of my order of 1/3/15, The charge is $53.37, but the total I get is only $45.38. There is no listed charge for shipping, and I understood that shipping was free.The item was charged to my Visa card.Please comment...

Barbara Gayle

I went in for an "open job fair" day in the BB&B Studio City Location, and filled out the application. I had my resume in my hand, complete with references, and letters of recommendation. I spent some time preparing for this event, was dressed very professionally (I am a professional and know how to speak to people and conduct myself accordingly). When I came in I was asked to wait for a manager near the customer service desk. I waited, I waited....out comes a cold, bitter/angry looking, unfriendly, woman from the back who doesn't say a word as she's looking straight at me. After what seemed like minutes she curtly said, "can I help you"? I replied I was waiting for a manager to interview with, related to the job fair. Her response, "well, I said can I help you?" I asked "are you the manager I'm waiting for to interview with?" She rolled her eyes, and in an irritated tone said, "and what are you applying for?". I asked if we might move out of the area of front door, where we wouldn't be blocking traffic and find a conducive place to talk"? This lady, again, rolled her eyes and took 4 steps back so we were now standing next to a bunch of coffee mugs, stacked on 6 shelves, next to the busy customer service desk, and says, "so, what's your experience? What do you think you can do around here?"

I handed her my resume' which had a ton of relevant work history that applied to multiple positions at BB&B. Keep in mind, this woman has not asked my name, has not introduced herself, has not moved to an appropriate place to conduct a job interview (it was appropriate for a customer who asked to see their coffee mugs!), and displayed a hostile attitude from the minute she walked out. I had nowhere to put down my portfolio to get out my resume', my personal references, my professional references.......I had to physically kneel down to the floor to open my brief holder and retrieve the docs I wanted to give her and pleasantly (she is the manager, gotta be nice!) told her: "I spent a lot of time preparing for this and would appreciate having a place to sit and talk and have an interview, as it's supposed to be". She just stared at me, took the papers from my hand, and walked off.

I used to like going in to this store...I was a huge fan shopping there quite often! I thought it looked like a nice place to work! However, I will never patronize them again until this witch is reprimanded or dismissed!

How dare she treat people that way??? Demeaning, demoralizing, without dignity, respect, or civility. Bed Bath & Beyond - you should be ashamed of having this woman (or anyone with her kind of attitude towards your valuable customers) represent BB&B, in any capacity. What a blemish on your reputation for impeccable customer service!

On November 29, 2014 I placed an order over the phone with Bed Bath and Beyond of Dublin, California. The item I ordered was the Power Pressure Cooker XL. They gave me my 20% discount, and it only took 6 days for the product to arrive on my front door step.
I am very pleased with their delivery service there was no charge for the delivery, and none the less I was very very pleased for the way they had packaged the product it was the product package inside a box and that one was then within the larger box labeled BedBathandBeyond. I received the package in great condition like it left from the store. Thank you again BB & B for your happy customer service.
Plus I would also like to take note the lady that took my order and that was the day of Black Friday and I was not particularly feeling too good she was more than ready and willing to take the order over the phone and said it was not necessary for me to come down to pick it up since she would send it to me, so I took her up on the offer and I thank her very much.
I am not very good at names, my apologies. Not that old, I just have some of those moments from time to time I am very pleased to place an order through BB & B.
THANK YOU!

Poor mistakes made in store, and customer service offered little help or accountability.

I shopped at the Christiana town center store in Delaware.I was behind a customer who was exchanging towels and did not have a
receipt for all her purchases. The manager told the man in front of me to go to the next line they opened.She told me to stay in
line. The customer in front of me was 15 minutes and told me it was going to be a while. By the time I went in the other line I had waited 20 more minutes. I feel returns should be handled in the customer service line. I was very frustrated and will not shop at that incompetent store.
Lin

I called their Customer service support 800 number and got a recorded ad for a alert to wear around your neck. When I called the second time and was on hold for a representative, I got another recording directing me to call another number for free directory assistance. Then both times I was told to HANG UP!! What kind of service is that ????

after shopping at the Cherry Creek location about 2 weeks ago I was shopping and purchased a $6.99 tablecloth. I took $20.00 from my wallet and I know it was $20.00 for I had just counted my cash and I had nothing but $20.00 bills small change in my pocket. the cashier took the $20 and got the change out and handed me change for a $10.00 bill with the cash door already closed. I told her I gave here a $20.00. She opened the drawer and said they would have to balance the drawer out, she called a attendant over and he brought over a machine to balance it out, after balancing it out he said it was balanced. I said that was not good enough I wanted it counted that is how sure I was of the $20.00 bill, management came over and did a real count this time they said it didn't come up balanced. I was tired of waiting and said they could call me at the end of the day and let me know what happened. They did call and said there was no overage! I was very dismayed for I know it was a $20.00 no doubt in my mind, now how do I know that someone gave a $10.00 and got change for a $20.00 I don't!
The store manager did say there was nothing she could do, to say the least I was upset, believe me I use your store all the time for it is close to home and I can walk there. She said she would give me some 20% off coupons which she did 4 of them.
Today I went for a walk and had the 4 coupons in my wallet, stopped at the Bed, Bath, and Beyond at Cherry Creek, with a friend and was buying 4 items totaling about $49 dollars. I paid by credit card so there would be no problem with change, but after getting my products and bill look at the bill and saw only 2 20% credits on my bill, I went back in and the same man Pete said I only give him 2 coupons, at this point I lost my temper for the person I was with confirmed that there were 4 he saw me taking them apart, Pete throws two pieces of paper and said this is all you gave me. It was very embarrassing but my witness told him he saw me give him the 4. He did make the change, I have never in my live taken anything from anyone and if I received to much from a chaser have given the money back $10.00 isn't the end of the world, but I do not like being treated like a thief.

I bought a bed pillow from Bed, Bath & Beyond in Manhasset, NY. When I got it home and took it out of its packaging, I discovered drool stains on both sides of it. They sold me a USED pillow! Gross, gross, gross! This is a major violation of the health codes.

I will now have to spend an hour going back to the store, plus the cost of gas to return this abomination. I will be handing the manager a bill for my time and transportation costs.

I was fleeced by free "EXPEDITED" shipping. Order was to be delivered in 3/4 days. According to receipt business days are not mentioned, and I know that is what is meant. However it is taking a week to get this. I was also told this could have been taken care of by getting from another local store. NOT A HAPPY CAMPER!!!

didn't receive my 20% coupon that was promised and never received a call back from customer service.

not receiving in store 20% coupons at this e-mail addr!!!! not since august! but receiving e-mails and online coupons almost everyday just not in store coupons!! I don't shop online!! please send in store 20% coupons. have tried to contact before! Thank you
validation code????
characters???what are those!!!!!!most of them are unadentifiables!!!!very upsetting

Ever try and make a comment on the BB&B website? It is very difficult and obviously not what BB&B is interested in reading. The days of this corporation are obviously numbered. The spiral begins at the CEO level and progresses downward inexorably. An Amazon they're not.

I purchased a umbrella screen from B B and B. It was ship to me because the west babylon store on long island was out of them. I recived my order on time but when my husband and I put it up and filled the tub ther is a hole in the tube right next to the plastic closer and we noticed the covering over the tube in one spot is not sewn over. My Husband is 73 and he said forget it and tied up the part on the tube past the hole and taped the covering closed. He said it was to much trouble to take it down again. What has happened to this store always had such great stuff never was unhappy.

Employees at the store were extremely helpful and friendly but when my drapery order finally arrived and hung up, no two panels out of six are the same length, we are talking inches here. One panel is even shorter on one end than the other. Needless to say, I am just too exhausted to take them down, so there they hang. When company comes to the house, I just tell them it's the latest style out of Pakistan via Bed Bath & Beyond. If this is the quality merchandise you're selling, perhaps you should change your supplier, I know I will.

BED BATH AND BEYOND online shipping process is rediculous and way to slow. I placed my order 3 days ago, and it is STILL in the process of transaction. NOT OKAY! My items should be in the process of being shipped to my house already! This is the 3rd and LAST time I will DEAL with them.

I am really disappointed in the website. After a week of surfing various websites for redecorating, I fell in love with BBB's products and prices. I went to checkout my order - not a cheap one, and the order was declined three times because I mistakenly typed street instead of St. in my address. So I was locked out and after 3 hours of filling my cart - it emptied completely!!! I tried a fourth time after setting up an account, and my card was then declined. I found out why when I logged onto to check my balance. BBB had posted 4 pending transactions which resulted in my credit card going over the limit. I called in to speak to a rep about it and she took my info. I called back to speak to a manager on advise of my credit card company and my info hadn't even been entered into the system. Will not ever use this site again. Cancelled the order.

Have purchased 5 items there and had to return all 5 because they were poorly made in China /broke - just no QC in the construction. So the store managers are quick with refund when you show them the made in china label.

When trying to buy an electric water kettle, they stock only poorly made Chinese junk on the shelves. I asked customer service to please stock the 1 model that of good design and quality, we waited 5 months and they still refuse to stock it.

I am bewildered by a shipping charge on my sheet order. ATL-BBS1364676575 dated 1-24-13.

We bought a king sized sheet and two fitted x-long sheets. The king sheet was from the shelves. The fitted sheets were not available in the store and had to be ordered but carried a shipping charge of $10.99. Why does the store punish the customer because of incomplete stocking of merchandise? Should I have gone to Target to save $11.00?

I ordered 3 things on a gift card.
BBB shipped all three separately.
The last item, a shower curtain rod, did not arrive instead an un-asked-for towel rack arrived with someone esle's return invoice attached. This was after 10 days.
I have sent 3 separate emails to their customer service dept and no answer. I will NEVER order from BBB again. Their customer service doesn't exist.

On 12/13 I made an online purchase of an item for my Father's X-mas gift. As of today 12/17 at 5 pm EST the item still has not been shipped and I will probably not receive the item before I leave the state to celebrate the Xmas holiday with relatives. I have spoken with three customer service reps and each one has lied and initially stated that the item was "shipped" but when I asked for the UPS tracking # they could not provide it and stated the order was "in process". What does this mean? Either you have the item to ship me or you don't! Either the package has left your facility or it hasn't. Which one is it? When I asked to cancel my order and have my credit card refunded they said it was impossible because the order was about to be shipped. This is a horrible experience and now I will not have my X-mas gift for my father unless I spend additional money and purchase another one. I will not order online from them ever again.

My daughter and I shopped today 12-17-12 in Gainesville Florida today. The customer service we received left us upset and unwilling to return to the store. I do admit she has a terrible habit of throwing away receipts, but the unwillingness to give us a refund without it was not only rude, but embarrassing. She showed them her purchase was debitted, not good enough, the cashier blatantly rude, same one we had dealt with for the transaction, they finally did do the refund, but not after an embarrassing scene. I have been a customer service manager for over 20 years, never would I have been so rude, and I do know it takes little effort to pull up a transaction. I know it is a busy time of year, but that is no excuse for being treated poorly. My son is getting married next year and our plans to register with your store will be thought about.

Merry Christmas, Jackie Allen

Went to use my 20% off coupon (on line). Product was out of stock. I cannot place a future order or get free shipping unless the product shows up in the next 8 days. I will not check back. I cancelled my email and home notifications. What is the point?