2011 Insurance Customer Service Awards
The best customer service for Insurance in 2011 was:
NationwideThe customer service provided by Nationwide in 2011 rated as Acceptable.There were 12 companies out of 466 in 2011 with a higher rating.
NationwideThe customer service provided by Nationwide in 2011 rated as Acceptable.There were 12 companies out of 466 in 2011 with a higher rating.
Nationwide
Insurance
Insurance
Company | Rating | Reviews | |||||
---|---|---|---|---|---|---|---|
Nationwide | 104.20 | 5 | |||||
USAA | 103.87 | 36 | |||||
Aflac | 73.91 | 43 | |||||
AAA | 63.26 | 35 | |||||
Progressive | 59.82 | 9 | |||||
Edward Jones | 59.78 | 11 | |||||
AARP | 55.53 | 15 | |||||
TD Bank | 55.00 | 10 | |||||
Liberty Mutual | 49.78 | 11 | |||||
ING Direct | 48.67 | 30 | |||||
Farmers Insurance | 46.07 | 18 | |||||
Cigna | 44.07 | 6 | |||||
Kaiser Permanente | 40.11 | 37 | |||||
Prudential | 39.36 | 17 | |||||
Allstate | 39.10 | 48 | |||||
Citizens Bank | 38.33 | 24 | |||||
State Farm | 38.33 | 123 | |||||
Geico | 36.38 | 110 | |||||
US Bank | 35.20 | 30 | |||||
Chase | 35.05 | 87 | |||||
SunTrust | 32.81 | 64 | |||||
Vanguard | 31.20 | 20 | |||||
BB&T | 29.69 | 11 | |||||
MetLife | 28.17 | 24 | |||||
Blue Cross Blue Shield of Florida | 27.40 | 13 | |||||
PNC Bank | 26.70 | 102 | |||||
Humana | 25.97 | 28 | |||||
United Healthcare | 23.79 | 167 | |||||
Citibank | 22.48 | 121 | |||||
Wells Fargo | 21.86 | 483 | |||||
JP Morgan Chase | 20.62 | 90 | |||||
Anthem Blue Cross | 20.60 | 18 | |||||
HSBC | 20.51 | 157 | |||||
Sallie Mae | 20.25 | 118 | |||||
Aetna | 18.40 | 86 |
Other Companies
The following companies did not receive enough comments for an official rating during 2011:- 21st Century
- Access America
- American Family
- American Home Shield
- Ameriprise
- Amica
- Assurant
- Aviva
- Comerica
- Countrywide
- Esurance
- Fifth Third Bank
- John Hancock
- Morgan Stanley
- Mutual of Omaha
- Navy Federal Credit Union
- Northwestern Mutual
- RBS
- Safeco
- Sun Life
- The Hartford
- Travelers