Posted by Anna
HORRIBLE! Terminix is a FRAUD! NEVER sign any contract with them. They will take your hard-earned money and will not do their job!
We signed a contract with Terminix on 4/10/2024 for the exclusion and pest control services for total amount of $5618.05. The inspector was explaining us how they will do about 70 things on our house to exterminate and protect our house from mice, bats and all kinds of insects. After we signed a contract, the Terminix technician came to our property for 30 min, sprayed chemicals around the house, got on a roof, supposedly installed ridge vent guards and patched cracks on a roof. Then he left and send us a paper that the exclusion work is now complete! I was trying to get them back to finish all the promised work, or cancel the contract, but customer service kept telling me that the local manager will contact me within 24 hours and no one ever contacted me. Then we asked two local pest control companies for the inspection on our house and they both told us that the ridge vent guards are not installed properly, they done about 30% of work on the ridge guards, and only half of the cracks on a roof are patched. And the patches that they did already falling out. When I called the customer service they only told me that they will give my message to the local manager and he will contact me back. Of course, no one ever contacted me back. They refusing to terminate my contract and refund the charges, though they proved that they incapable to do this work.
We still have mice, bats, ants and spiders, and lost our money. The customer service is very rude, they simply hang up on me when I asked to transfer me to her manager. The technician that came to our house looked like he was under the influence of some substance, I did not feel safe around him. He, literally, walked through me, not answering my greetings. IT IS A FRADULENT COMPANY! I will report them to attorney general, but unable to get my money back, or time, or get the compensation for the stress I had to go through.