Move over airlines! Uber unveils new frequent-flyer style program
Move over airlines! Uber unveils new frequent-flyer style program. USA Today. Uber unveiled a new program that will help customers earn perks like cheaper fares, better
customer support, and priority pickups at airports. Read full story. Like CommentShare.
Will it make you safer? Uber unveils new emergency features in DC
Facing an emergency, Uber riders can now send their car's real-time location directly to the The District's 911
call center. “For many years the biggest challenge in the 911 industry has been location accuracy," said Karima Holmes, Director of D.C.'s ...
Digital Disruption in Fintech Customer Service – an Uber Moment for All Industries?
Two years ago, during a brainstorming session at Customer Contact Week, a
customer service leader from a government agency stated that it wanted its service to be as good as Nordstrom's. What was a surprise at the time has become a new norm.