Sprint - Nextel Customer Service Complaints - page 3

Where does Sprint actually have coverage? I'm from Kansas City and I travel for work. Where does Springt actually have coverage? They may have the best plan in the world but if there is no consistant coverage its worthless. Even in KC there coverage is pathetic. And its ironic you can't even get coverage next to teh Sprint Campus. I would like to take all my Sprint phones and dump them in the CEO's driveway and tell him to just keep his stuff. What a failure theyhave become.

I was sent from the Sprint in Parma hts. Ohio to the Sprint " Repair " store on Ridge Park Square 4744 Ridge Rd. Brooklyn, OH.
The personnel were more interested in talking to fellow employees then customers there that need help with there phones.
The employee that was helping wasn’t there half the time to help me. Cause he was carrying on conversations with the other employees at the Sprint store.. He would walk away from me across the floor to BS with the other employees. I hade to go across the floor to ask him to come back to the counter where I was waiting.
The manager needs to clean out the lazy employees.
Hire some people that need a job that want to “WORK” for a paycheck. Not there to party.
Time to clean house !

This sprint cell phone is a joke nobody can't call me phone calls drop.always I pay too much money for this. This has been happening since I got the phone time out I am not making any changes I am serious about this phone service

I would like start off as saying i have been a Sprint customer for about 4 years and when i first came on board it was the best service the first issue i had was when they announced the first 4G network and i got a sprint evo thinking i would have 4G in my area well that was well over 3 years ago and there is no 4g in my area which is the jersey shore. Red Bank to be exact. So basically i was paying the extra 10 dollars a month for nothing which although it made me angry i am a patient person and figured it was coming soon ok so now i have the iphone 5 and still no 4G in my area and the service is getting sooo bad dropped calls are a constant. Txting is even becoming sad with messages not being able to be sent people not getting them for hours and sprint not taking any responsibility. when i call they say "oh were fixing the towers in your area and the whole nation will $g by mid 2013" i personally think that just more bullcrap. So everybody should cancel there plans and not pay the termination fee!!!! to hell with sprint all they do is lie lie lie

Sprint data speeds are worthless in downtown Washington, DC.

Ever since I purchased the HTC Evo 4g LTE 4 months ago I have had data speed issues. When data speeds are slower than dial up there HAS TO BE A MAJOR ISSUE, which Sprint DOES NOT WANT TO ADMIT. Sprint does not seem to understand that this needs to get fixed.

I am located a couple of blocks from the White House and data performance is unacceptable during the day. My download speeds are anywhere between 7kps and 68kps and upload speeds are from 0kps to 90kps.

Why am I paying for data? I would be better off using a dialup service.

Sprint keeps giving me the "run around". First they say it is a software issue...let's totally wipe your phone and start over (this is what they want to do EVERYTIME I call and complain). This makes no difference in the performance. Next they want to take the phone in for "repair". After 2-4 days in their "repair" center, the phone works for two days then I get the same result. Then Sprint says it is a hardware issue, I mail off the phone to HTC for repair. Get the phone back after two weeks, seems to work okay for two days then I get the same POOR data speeds.

I don't know if this is Sprint or HTC issue. At this point I really don't care, I am becoming to HATE both HTC and Sprint.

DO NOT SIGN UP FOR SPRINT!!!
DO NOT BUY AN HTC EVO 4G LTE

BTW it is unlikely that LTE on the "Sprint network" will be ubiquitous anytime in the next two years.....so DON'T buy or pay the extra monthly fee for an LTE phone from Sprint.

My mother and I went to the Sprint Store in Dekalb, IL. We recieved terrible customer service. One lady there was extremely rude. I don't even know how she is in a customer service position. I would recommend staying away from this store. If you tell them you can't get service, they just make up excuses.

My 3 yr. contract with Sprint is almost over and I cannot wait. It took me 2.75 yrs. to get a phone that worked from them, if the current one that is not yet turned on, does work. For two years I could not even get a phone that would ring. I began complaining within the warranty period. Meanwhile they charge me the regular rate, even though they never supplied me with the promised WORKING phone.

My phone wigged out, and they could not fix it. So while the stores had another one just like mine on the shelf, they would not give me ont of those. I had to wait 2 days while the sent another from the warehouse 'because it would mess up their inventory'. So bottom line is, if I was a new customer I could have left the store with a phone, but because I am already a customer, I am SOL.

There customer service is a joke I called in to get my phone fixed and within 10 on phone with them the guy asked me four times about paying my bill and didn't even fix my phone all he said is bout my bill wow it keeps saying error 67 how many times do u have to tell someone something before they shut up and listen to you

Poor customer service. They do not deliver on their promise. I have to call in over five times to get an issue fix. Their solution is to tell me to wait for the system to fix itself.

I have been a customer for twelve years. Last year I got a new contact. I was to receive a 15% discount due to the company I work for. I just noticed they have never given me this. I went in to ask about it and they said they will start it right away. I asked about the many months that they had agreed to give me this and didn't and they said they couldn't do anything about that. I asked why they wouldn't honor their error and they said "But whose error is it?". Since they are the ones submitting a bill I believe it would be uh....theirs!!!!!

Then they told me that since the 15% will start next month it is their policy I renew my contract. If a politician really wants to get elected they should set up a program to deal with these crooked companies.

Sprint local store sold me an extra line, which wasn't supposed to change my minutes. 2 months later & 2 huge bills later, come to find out my original plan cannot be 'shared' therefore a new 'shared' plan must be applied. Problem is, the new 'shared' plan is $40/mo.+taxes & fees HIGHER than my original plan. Would I have added the line had I known this??? ABSOLUTELY NOT!! When Sprint Customer Service was contacted, their solution was to ARGUE with me & tell me I'm a liar. They did nothing wrong. Even though the contract they claim is binding has BOTH wrong plans listed. They refuse to simply waive the early term fee to just make the new line go away. They recommend going to the local store to have them 'take responsibility' for the error. Meanwhile... fees are still racking up... SPRINT IS BY FAR THE WORST CELL PHONE CARRIER ON THE GLOBE!

Just got off the phone with Carmen from the Sprint Call Center in Texas. (254)-298-3758 after 43 mins of complete frustration and disappointment. This being my >8th call in the three months since I switched from verizon. I found I have no service at my home unless we walk to the end of the driveway and went to the store to cancel and was told there is a weak antenna in the EVO 3D so they gave me the S3 and I had the same problems. Returned and they said they would send me an "AiravE" that will give me service off my wifi. Crappy, but ok if it works. Well after waiting a week and never seeing anything I called and had to be re-qualified for it!? I did qualify, according to the pleasant tech I talked to (Juna)and was transferred to an account mngr who proceeded to tell me I don't qualify because I'm a new customer?! I would have to pay $150 for the unit to make their service work. I said no thank you and asked what I need to do to exit. $700 ETF because I have the S3 and my wife has the IPhone4S, my first bill was over $300 and since June we've incurred $712 on the account when it was supposed to $140 a month. While on my heated call today Carmen said they made a $100 adjustment without my knowing so my bill is $612 along with the $700 etf. Mind you I paid for the phones in the store so there should have only been the normal 1st month criminal charges. Of coarse with the phone switch and the waiting for the airave I was led past my "trial period" and was told that there's other providers you can look at, but this is your bill. My talk/data/text usage was less than an 1/8 of what I had previouslly used when I had verizon yet sprint says that I used the phones so the bill is Justified, even though to use it I had to leave my house and the internet rarely worked. Sprint's customer service is less than disgusting and the corporation as a whole is close to organized crime.

I went to two (2) different stores to try and get my current phone number on a corporate account switched to a personnal account. They can not do it for some reason. I am a contract employee at the current corporate account who transfered this number originally from my personnal account 4 years ago. I am leaving the account and need the number back. This has tyo be done this week.

I just got off the phone with Christie B.
757-223-3627 the representative that contacts you when you write a complaint to [email protected] - Although she is trying to hold on to her professional cool, she did twisted my story into a mesh of lies. My phone was stolen out of my car and after I found myself in the Sprint store without help and fair assistance I strongly felt it was safe to leave Sprint and join another service provider. Sprint did not disconnect nor track my phone and failed to assist even so I paid for insurance... She did call back and back-tracked some "offers" trying to verify my personal data again... These people are creepy. It is disconcerting how they professionally manipulate a simple truth into a complex denial of basic services... All I needed was my phone back, my personal data restored and human compassion during an unpleassant incident. Instead I am ingulfed in a conondrum of SPRINT methods and appologethic employees... There was no escape other than switching service providers!

This is the most impersonal, non-responsive service company, I have ever encountered!!!!!
One hour on the phone with repeated hold periods of 8-10 minutes each, with continued promises of talking to a supervisor, only to get more double talk.
Get this for changing an account that just had the bill paid in full,4 days later I get a bill for an even larger amount. Sprint customer service and Supervisor reply, "You will have to pay the bill, Sprint will send you a credit check in 3 to 4 billing CYCLES!!!!!!!!!! tHAT IS 3 TO 4 MONTHS!!! HAVE YOU EVER HEARD OF SUCH BS.

AVOID THIS COMPANY AT ALL COSTS!!

JUST A CONSUMER OPINION.

We have been a loyal Sprint/Nextel business customer for many, many years, with more than a dozen phones. We started reviewing our service when we began receiving reports from our field personnel and their supervisors that areas that have always had adequate coverage no longer had a signal. We were told that Sprint, in its consolidations and changes, was shutting down towers and that our service was effected because of that. Since then, it has not gotten better; it has gotten worse. Whether for voice calls or direct connect, many of the locations in which we work (in New York City and its surroundings), no longer have service and this is having a material effect on our ability to support our customers and employees. In fact, in many cases, our field personnel have to use their personal phones using other carrier accounts.

This has been going on for months with a steady deterioration in service.

We would like to continue to use Sprint but I need to speak to someone in management who can give me an indication of whether this situation will continue to deteriorate and not get better quickly. If we cannot get a clear indication of what to expect (and when service will be restored to the level it had been before), we may have to change to another carrier. In that case, I would want to speak to someone who can assure me that we will not have to pay any early termination fees because Sprint has made (and continues to make) material adverse changes in our service.

Unfortunately when we requested the name of a person in authority from our sales rep to allow us to complain/terminate - we were refused that information

Lord what can i say about Sprint and there phones and customer service.. well it starts off that the manager in one of the main location falled to tell us if we added a 3rd line that we would be charged a month in advance and a pro rated..so we ended up with a 700 bill and he looked like a dear in head light..... Issue number one and even when u aske to speak to supervisor.. they dont know what the hell there talking about as well.. the towers are always down just BS i wish i would have stayed with cricket a smaller company with better customer service and knowledge of there product .. apps load is awful and i have the new samsung galaxey

We were with Sprint for eight years with decent cell service and outstanding customer service. We left in favor of Verizon because of poor reception in New Mexico. Verizon gave us great service - but with a higher price. We returned to Sprint in May of this year to "save" about $30 per month. That savings is actually a whopping $9 per month, we get worse reception, less coverage and LOUSY customer service!

My wife's LG Reflex phone doesn't change the date/time until she calls out or someone calls in. This has been happening since May. The Retention department offered to sell us a pre-owned phone (only pre-owned) to satisfy us. The other option is to wait for LG to fix the problem (weeks, months or years) and deal with it. The third option is to take the phone to a local Sprint repair center and see what they can do. That store did a reset yesterday with no improvement.

Sprint doesn't care about retaining customers. At some point (like so many companies), good customer service became optional. I've been in customer service my entire career. If I treated my customers this way, I would be out of business. It will cost us $550 to terminate the agreement. If I get my bonus, we're gone! We will leave Sprint and never go back. If no bonus $$ comes in, we'll ride it out until we can afford to leave.

Bottom line: avoid Sprint at all costs in any U.S. market. The service is spotty and the customer service is lousy. Sprint resellers are the worst when it comes to understanding Sprint plans, phones and policies. Sprint employees will do whatever it takes to get you to sign - up to and including lying on your customer information screen. The employee (not reseller) who handled our transaction listed me as a Boeing employee, thereby making me eligible for a 25% discount. Sprint verifies discount eligibility. Needless to say, I don't work for Boeing so I lost the discount, hence the $9 savings instead of the $30 savings promised.

Buyer beware - especially when dealing with Sprint!

Sprint is getting worse and worse! I've given them chance after chance, the fat guy at the top no longer cares about customer service, ranisha,being one of the employees tried to help, but her hands are tied,she can only say and do what she is trained to do. The company no longer cares , ,,,, its just a matter of time before they lose all their customers.I have been with sprint for 14 yrs ,needless to say, I've been played.

I just walked in the Sprint store (by the way still here) there are no customers in the store, yet he tells me to come back in an hour... REALLY! Why would you want me to come back just to tell me you could not fix it. I had a problem with them last week when my screen turned purple for no reason... I have been with sprint since 2005 & have not switched because.... well you just they keep it right. I am trying to hold out until Feb 2013 so I want get hit with early disconnect fee. Sad for me... I work in the hotel & medical industry & if I treated customers the way sprint did... I would lose my job. But hey who cares about the customer... from working at Marriott if this is the way they treat their customers.... I can bet they treat their employees the same way. This applies to you Allen location off Mcdermott, Plano Pkwy & Preston. My favorite two lines from them "come back in an hour" or "we are just a 3rd party vendor"........ LaCheryl

were told from manager Greg id # 369-312-42 that after calling for three months and being promised retuen calls ( from the enginering dept.) that there is nothing he do. even though I was told to call corp. as if i changed to a 4g instead od a 3g phone i might not have this problem. After being a customer for 10 years i woukld think that could be done!!!!!
Imagine being told by Greg to change my phone service!
I will!!!!

Sprint service has gone downhill in the last 8 months for us. I will live in the Detroit area and can’t get calls out, in, cant get texts to go thru without having to try up to 10 times or more. Then once I do get a call the quality is so bad that the call gets dropped. The internet is so horrible that it takes up to 5 min or more for a page to display regardless of what website you are on. 99% of the time I have to keep resubmitting the web search because it just can’t connect

I have taken all 3 phones that are on my line to the corporate Sprint repair stores. They tell me it’s not the phones at all, it’s that the system is so overloaded and it can’t handle the amount of traffic. They even told me that their equipment is outdated and is 30 yrs old.

The Sprint retention dept also advised that they are taking down the main tower by us and it will be rebuilt but could take 6 month to complete. If I have bad service now what it going to be like once the tower is taken down? I will probably get no service. They refused to compensate for lack of service.

When I talked to the retention dept, if you state that you want to cancel your account they will not offer any type of compensation for lack of service, nor will they waive the cancellation fee even when they have proof of very poor cellular service. They will notate your account that they will not compensate or waive anything for you. They have been trained to ONLY SAY NO WE WILL NOT HELP YOU when it comes to any type credit to your account. They will lock your account so that if you call back and want to talk to someone else you won’t be able to. It will automatically transfer back to the same person that refused to help you. (which is what happen to me)

I can’t believe that a company can treat their customers that way and expect to keep them. This is the worst customer service I have ever received. I was very nice to them, gave them many chances to fix things and they flat out refused. So if a company is going to act like a child then so be it. I will still leave on that note alone, very very poor customer service.

They would not even negotiate a lower cancellation fee for us. They said take it or leave it. SO I LEFT ANYWAY. I will always recommend to people to NEVER USE THEM.

Now I have great service with VERIZON!!!

I am a small business owner who relied upon Sprint Direct/Connect Service to communicate with my drivers in the Long Island NY area. Back in the Fall of 2011 my Sprint rep. convinced me that we had to switch to an IDEN system which required me to purchase new Duramax phones. I have had numerous service outages which has cost my business thousands of dollars. It is my desire to drop Sprint but they have ridiculous early termination fees. Nextel used to have a monopoly on direct connect service however that is no longer the case. Verizon has a push to talk system which is far superior to Sprint. I would be interested in knowing about other small businesses and government agencies who have had similar issues. Let's get together and not allow Sprint to try and "squeeze" us after all they are the ones who are giving us the shaft.

I am very dissatisfied with Sprint. I switch to them for a lower rate and unlimited everything but what good does that do if you can't even make a call or txt! When I was willing to put up with drop calls and slow internet the customer service was great but boy when I left them after 12 days because I couldn't use the phone in their "best coverage" areas, I encountered a monster!! They are rude, unhelpful. I was told by a call center manager that they do not guaranty service even when the maps show high coverage areas and when the service only works a quarter of the time...I got to pay for 13 days of dropped calls, failed txt and slow internet plus $36 hook up fee (which was suppose to be waived by sales rep)!! That's right over $60 dollars for 12 days of service. Did I mention that their main towers went down in Salt Lake City, were I was visiting, and I couldn't receive calls for a full day!! Do not sign up with Sprint!! Their towers are always overloaded, the customer service is horrible!!! They will blame the problems on the amazing iphone (my hubby's At&t works great)! I hope you think twice before going with Sprint!