Sonic Customer Service Complaints - page 3

We have been to the Sonic at 28 W 141st Street in Glenpool OK and every time we are disappointed. This time we waited in line for 20 minutes and our order was wrong when we got up to the window. We only ordered two mozzarella sticks and drinks. I normally don't do this but I feel you would like to know. This is the last time we will ever go here which is sad because it is so close to our home. Our check number is 205 for $18.32. I hope something can be done for other customers

This is in regards to sonic located in Zachary LA. I got to the stall at 10:20 PM, pushed the button and waited past 10:30 PM. I did not get any answer, so I moved to another stall, pushed the button and only to find put that they say they close at 10:30PM on a Saturday night (7/06/19). Why make me wait till they close to tell me that they are closed?? This is chicken sh*t if you as me!!! Lazy as*!

Sonic, North Pleasantburg, Greenville, SC is not serving ice cream.
States the shake machine doesn't work, then later stated this site manager ran out of ice cream.
That's why we come to Sonic most evenings in the summer.

I went to the sonic at 6767 w Port Arthur road in Port Arthur Texas. First I had to drive around the drive thru twice to get waited on. Then I ordered 3 blast and they had no candy mixed in them. Just some pieces on top. I even asked the carhop because it didn't look like they did and she said yes of course. I am livid about the service u get there. The last time we went all of our hamburgers were cold. I will not b going back

TERRIBLE My acct has been taken over and they were NO HELP AT ALL

The Service at theSonic at sycamoreview and summer Ave. In Memphis, needs immedient attention. The food we ordered was told and stale. We ask for replacement and we're laughed at.your employee are rude. And uneducated on using the mic.

this is worst experience I have ever had with any hamburger joint in my whole life. My wife got two burgers and the meat would not be good jerky let alone be classified a burger. I spent 13 dollars and got nothing for it except the trash and what ever eats the trash. I will never spend another dime in one of their place of business again. If I knew the main office I would send them this review also. discussing burgers and a disgrace to offer them to the public. No to me again.

We went to Perryville at 72126 sonic stall I wanted the Sunday special a chicken dinner they said it was no longer on special then she lied to and said she didn't say that so I ordered something I really didn't want. The workers need to know their job better and not lie to customers

Second time to not be acknowledged at this Sonic, 3555 Forest Lane, Dallas.
First time, I was told it would be 30-40 mins to get my food, I left. I left again today because of no one answering the red button.

Tried to contact Sonic, it is not on their website, I am avoiding Sonic from now on.

I have been sitting at the Sonic on Normandy Blvd in Jacksonville Florida since 6:30 it is now 6 :51 and they are still not open. This is not unusual and a only a small part of the problem at this location



Cindy Stockton

2 Days in a row I have visited Sonic in Midlothian TX 2220 Plainview Rd. Both days my orders have been incorrect. On the second day I finally just took what they gave me and went on my way. I switched from Whataburger to Sonic and looks like I'll be going back to Whataburger. I also don't appreciate being laughed at while trying to use the outside pay machine and being unable to do so. Customer service has gone from a 10 to a 2 in the past 6 months. Thank you for your time.

I had a bad experience. Sutton Road, Huntsville, Al. Placed order food came out after 30 minutes. All was wrong. The only thing that was right was the orange drink that I ordered. Called back they took order again. Still not correct. Burger was dripping in juice. Ask for a manager to come out. No one came out. I left. This is the worst place for good service. You need to check this location out and I would like to be reimbursed for my burger, cheese tots and drink. Thank U Roy Sealy. Please do not let this set and nothing happen. Thank u

I called last Thursday and told the about the last four times i went to sonic. They assured me they would would talk district manager and the manager on duty it has not been done because when I told the manager at the sonic I go to he was in shock. The visit yesterday was as bad as the other visits. The manager kept saying what do you want me to do..over and over. I guess it will be the better business bureau next.

Always had a problem with store on Polk and I 20 in Dallas never open on time on Sunday morning went to get breakfast this morning before church again not open you can return my call

Went to the drive thru on saterday january 28th 2017 at 1245 pm to get sum hotdogs fer 1.00 a piece was told by drive thru personnell that expired last sunday here in council bluffs but was advertised on tv locally fer thr whole month whats up with this store i went to taco bell.instead mad and upset false advertising???

Yes I live in Dumas Texas and I just wanted to let you know that I have set in this Sonic drive-thru for about 5 minutes and no one answered me. I had to go to a different place to get what I wanted. And I was not the only person that was sitting in that drive thru


Thank you for your time

To Whom it concerns , I live in savannah ga , and live near the sonic on king George blvd , , have lived here since before the sonic opened so I have seen a lot of people come and go in your management , and I have to say I am very upset with the help you have now , when I see your manager sitting in her car smoking , and there is a line around the building , and they are not moving the line in a timely manner , I have to say the young woman you had working for the last months her name is Victoria , not sure of last name , was very competent , hated to see her go , I Hope to see some changes happen , as of now your outside is not open and has not been for some time , if you expect to keep this sonic open things will have to happen , thank you Nancy deRussy

Sonic on 45th and Harrison in shawnee ok have the rudest employees I have ever seen. You never get what you order and when you say anything they made comments the employees never smile. I have has under cook food and have talk with the manager said all I have to do come back up to sonic and they will replace my food. I have done and was told they could not help me. The wait it awful. Need better customer services

Was out close by the Sonic in my town, I live across town ,actually north of town. Thought I'd treat the wife to a coney dog. Pulled up to the drive thru, ordered three footlong coneys(2 for me-1 for the wife) Ordered them with onion and mustard ONLY, no cheese. Drove all the way home (several miles) and when I took them out of the package, all three had cheese as well as mustard and onion. I can eat the ones with cheese, but the wife can't, I prefer them without cheese and that's why I ordered them that way. The wife cannot, cheese like that makes her ill. Ticket on 11/05/2016 Didn't feel like driving all that way back to return them. Just highly disappointed.

I'm accustomed to excellent food and excellent service from the sonic that I frequent. However, today that was not the case. I always order a ham breakfast burrito. I'm there often enough that some of the drive-through servers know me and my usual order. Today I ordered the ham breakfast burrito (as always) plus two unsweet teas with lemon.

My burrito was 1) poorly made - empty on one end. first bite (a big bite) was nothing but burrito wrap. And 2) it was a sausage burrito instead of a ham burrito.

I didn't realize this until i reached my office. It wasn't worth returning to the restaurant for, but I seemed that maybe a new worker made the burrito.

I'm not asking for anything -just notifying that the food and service was below the normal standard today.

Took my family to get wings for sons birthday around10:20 the young red head lady was so rude and didn't know if she was coming or going and with total disregard to my children there she was cussing at a car in the stall area and talking about things my child shouldn't hear I'm sorry for the sorry service and the only person who was professional was the manager his name was Chris I believe he said u should hire more like him but unfortunately u have rude girls there instead so u have lost a customer for good I really enjoy yalls food but I'd rather eat at more family friendly astabliment

I went to the Sonic on Stateline on Texarkana and ordered a number 1 combo which came out to be $7.24. I stay less then 2 minutes away from this sonic. When I got to the house in opened my food, the hamburger was on a small bun,the meat was so cold I could've used it for am ice pack, bun all soggy, cheese not melted. So i take the food and wanted my money back and the lil girl that came out to my car had an attitude. I hand her the food back and told her that I wanted my money back. She goes in the store and said just as loud as day, "she's a b***h". When she comes back out to give me my money. I asked her what her name was and didn't won't to tell me so I asked her again and she said Hanna. Which I believed it was something she made up. But the sonic on Stateline in Texarkana just lost my business. There rude, ghetto, and loud. I will not eat there again

I had to repeat my order several times before the server even attempt to get it correct. Maybe it's because the teenagers on the inside were standing around on their phones and playing in

very poor management at sonic in north platte, ne . manager never there to run store off partying all the time

Went to your Sonic on Pulaski Hwy Rosedale, Maryland. Ordered a chocolate shake and a chilli dog. The Chocolate shake was a vanilla shake with a little chocolate syrup. The hot dog was very hard, like it had been microwaved a few times. Not a good experience.

Joe Moran cell