Posted by Nevadawin
Getting to talk to a live person on their phone system is a monumental task and, once you do manage to get there, getting answers and things resolved is almost impossible. My MailStation2 required replacement and they sent me a new base unit. They did not explain what would happen to the postage left on the old meter, so I called to find out. In the process, their automated phone answering told me I had late charges on my account.
After nearly 45 minutes of being on two holds, I was finally told that my meter balance has been refunded to my credit card. Then, I had to be transferred to discuss my postage purchase account. They showed that I owe for postage previously purchased, but I have a copy of the canceled check, so they had to refer me to another person. I was on hold for that for another 35 minutes and a rep finally came on line, took my phone number and said I would be called right back. 30 minutes later, that has not happened.