Mitsubishi Customer Service Complaints - page 3

This Is Joseph Peter Kross. I Brought A Car At Mitsubishi Cdo Branch Last Oct. 2014. And Last July 2015 The Driver Side Mirror Was Broken So We Ordered A New Mirror And Paid Half Of What It Cost And Over 3 Months Later With The Delay We Got A Notice That The Part That Came In Was Wrong. How Can This Happen? And Why? I Want You To Act On It Right And Soon. Cause We've Been Waiting On That Part For Far Too Long And Then We Get A Notice That It Was The Wrong Mirror.

The dealership I got my car from is simply the best.. Took so much time waiting for the parts - 2 good months.. And now, won't be able to meet their commitment.. Still without a car for the next few days.. Or.. Til they say so.. Ugh.. 😞 Mitsubishi Fairview Regalado

I will never buy Mitsubishi again and will never bring my car to the dealership for service again. In early July 2015 I had a problem with my brakes, found info about the ABS recall, although I had not formally received the recall yet. I took it to the dealership who performed a brake flush for $135 and returned it to me. In late July 2015, I received the formal recall and brought the car back on 8/4/15. The brake flush was performed again, as well as all the tests, and it was determined the ABS pump needed to be replaced. My car was promised to me multiple times, but there were constant delays and lack of replies from Mitsubishi corporate. Both corporate the dealership refused to provide me a loaner/rental -- only stating I could pay for the rental myself if I wanted to -- even though this was a recall due to a defect with the manufactured car. It took 9 calendar days to get my car back because it sat at the dealership for days waiting for Mitsubishi corporate to approve the part replacement AND get the part ordered and delivered to the dealership. When I finally got my car back, I discovered, while driving on Rt. 80, that the dealership did not close my hood all the way, so it was not securely locked shut. And lastly, when I requested a refund for the $135 from July because the same work was re-performed again a month later, as part of the recall, I was told that the requested refund was not possible -- because a PART was not replaced in July. Because only a SERVICE was performed in July and re-performed in August, that is why I was denied the refund. I will never use Mitsubishi again.

my Mitsubishi Outlander has been bouncing and shaking from the moment I drove it out of the parking lot brand new three weeks later the dealer is changing the transmission not knowing what the real problem is is this something I have to put up with I got a brand new car that has a brand new it has a bad transmission please help me thank you

my name is Robert Szatkowski. from the day I drove my Mitsubishi Outlander out of the parking lot the front in jump shook and bounced f the tree week the dealer finally said they're going to change the transmission is this something I got to contend with with this car and I drove it out of the parking lot and started to do that I'm bringing the car would you please help me thank you

I have asked a REP from Mitsubushi caloocan named SHARA RAMOS to ask for an approval to purchase a GLS mitsubishi mirage. i am perfectly aware of my status and SHARA has offered me 20% downpayment on the car that i want. suddenly, after she asked me to at least deposit 5000 pesos, she advised me that the 20% cannot be granted but i need to deposit 40% of the total amount of the vehicle. This is totally different from what i have requested. The fact that i have asked her numerous times if its 20% she confidently said YES without any hesitation, this is the reason why i deposited 5000 pesos for the reservation. I have then asked for my refund and the REP asked me to drop by to the branch (caloocan) to get my cheque for the refund. only to find out. im only there to sign papers and they have advised me to wait at least 3 weeks for my refund!!!! totally incompetent!!! several misinformation has been made and the REP does not know how to empathize with their customer. i will definitely share this with my friends if my cheque will not be expedited as promised!!!!

Very disappointed and upset work Mitsubishi in Moscow. It is impossible to obtain any information on their nefarious work of the dealer. By phone connect with girls from call center. The feeling that they just repeat memorized phrases and all. Two months worth of new car with warranty and full insurance coverage and it is impossible to change one mirror. Very very disappointed with the work of Mitsubishi. I was sure that this company has good customer service. Unfortunately it is not so. Would not advise anyone to contact this company. Sorry for my English

I had installed Mitsubishi aircon, for 5yrs+, during that 5yrs+ I get the condenser repaired once due to PCB burnt, by our contractor. Then recently, the aircon unit in the room can't work, but over the yrs we lost our contractor number, thus, I called the service center for repair. I called on the 19th june 2015, they came down on the 25th june. The repairmen came down with only 1 piece of electric reading device, and diagnosed my system got nothing wrong, except for the wiring that maybe burnt, they told me they don't have the facility to change wiring for me and asked me to get my contractor to do it. It left me with no choice but to go asked my neighbor that introduce my contractor last time,(I don't like the idea of disturbing my neighbor for minor thing like this}. I called my contractor on 26th june, they came down on 27th june to check for me, without charging me a single cent,( while the service center repairmen charge me 70 Sgd and do nothing). My contractor after checking everything, told me said it's the other condenser PCB burnt, (I got two condenser to serve my 4aircon units),the last time I repaired is the other condenser.He even confirmed with me there is nothing wrong with my wiring.He went to arrange ordering the PCB part,so on 2nd july he got my condenser fixed and checked and running at the cost $350. I and my husband were quite annoyed by the service center repair crew incompetent in their work, giving us false diagnose and still got the cheek to charge us 70 dollars,so my husband went down to their office to asked for refund and to let the superior there know about their incompetent workers, so as they can improve on their workers skill. When my husband reached there, he was faced by a incompetent manager too, that keep claiming his workers are doing their works right. How can that be right if another company can check the faults of the system while the mitsubishi service center crew cant? Don't tell me their workers are not skill workers in the area? Don't tell me they are randomly picked blue collar workers? If that is the case, closed down your so-called service center, since you can't provide standard skill service. After much argument with them, they reluctantly gave my husband the refund form. What angered us is that, as a main service center for this product, aren't they supposed to make sure their crews are qualified and skilled in their profession? Instead of wasting customer's time running around finding other source to assist them in solving the problem. Still got the cheek to side their workers, they themselves also is questionable, in their management skill, sooner or later Mitsubishi name will get threw down the drain by them.The refund form stated need wait 6 months to be able to get the refund. Lol what service is that.The next round, I think I need reconsider my choice of the brand.

Until now i follow up my isurance claim and parts not avilable at mitsubishi motors peak pasay.but they ask me to pay participation fee first before they order the part.is it true to pay first bfore repair?.My adventure accident happen january 2015. Insurance standard investigate and take pictur february 2015, is ti really to long to send my adventure for repair?.thank you so much. My adventure GLS sports get in peak on july 16 2014, Plate number- AAP-2271. Hoping for your king investigation on this matters,thank you so much



Ormin. Ordonez

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I rue the day I bought the Mitsubishi AC. Bought in November last year it stopped working a week back. First, it was impossible to get through their Customer Care. Finally I filed a complaint via the dealer I bought it from. They took two days to come and now it is three more days but they have not returned to fix it. Despite a stabilizer they say it's circuit got blown due to electricity fluctuation. Try calling their customer care number 18001020055 and no one picks up. I got through at the 14th call and they had just one single executive in the office; I could hear phones ring and no one picking up. She gave me a direct number 0 114723001. She took the call the first time and since then no one picks up and if you call more than 3/4 times, it is taken off the hook. I had the same problem last year with my car AC - of Mitsubishi Outlander - and it took them over 3 weeks to rectify it. Never again any Mitsubishi item in my life.

I rue the day I bought the Mitsubishi AC. Bought in November last year it stopped working a week back. First, it was impossible to get through their Customer Care. Finally I filed a complaint via the dealer I bought it from. They took two days to come and now it is three more days but they have nnot returned to fix it. Despite a stabiliser they say it's circuit got blown due to electricity fluctuation. Try calling their customer care number 18001020055and no one picks up. I got through at the 14th call and they had just onne single executive in the office; I could hear phones ring and no one picking up. She gave me a direct number 0 114723001. She took the call the first time and since then no one picks up and if you call more than 3/4 times, it is taken off the hook. I had the same problem last year with my car AC - of Mitsubishi Outlander - and it took them over 3 weeks to rectify it. Never again any Mitsubishi item in my life.

Very disappointed for the after sales service by Mitsubishi Peak Motors Manila Bay Pasay City Philippines.
They are always not on time on their commitment from 1 week to 2 weeks to 3 weeks delay.

Story on this:

3 weeks ago that is April 28, 2015, I left my Car to Peak Peak Motors Manila Bay to process and repair my (2 claims) which
already had complete requirements and agreed to be repaired and be pick up by May 8. Unit was informed on to be ready by May 9
and there I was in the place, as I was reading the completion papers noticing only 1 claim of my insurance been processed. And verified with the cashier and with the agent when I saw my car parked in the service parking. No other choice but to pick up my car because I have to used it out of town and agreed to return it by monday and pick it up on wednesday as they commited again to be finished as they failed to do my 1st claim in insurance. Today is May 15, 2015 still no response to calls/sms to what my car status is and possible is to go there again tomorrow to check if its been repaired or not..Fortunately before the day end, they committed the unit is already on delivery and ready for pick up tomorrow but again sad to know that if they really serious for delivering real quality and customer satisfaction as they committed to.

fyi. previous experiences
(1)processing very slow claims insurance - took them more 2 than months
(2)tint - low quality, with bubbles
(3)Have new employee which is arrogant in-house insurance claims personnel
(4)employees are pin pointing someone as if its not their fault.

I believe they are doing a big change on their place to meet their customers satisfactions.
But I could see that some are still not open to that change and not enough to meet customers needs.

2 thumbs up for fast delivery when buying a car with them.
2 thumbs down for after sales service.
I will never to recommend this Car Dealer Establishment (Mitsubishi Peak Motors - Manila Bay) to anyone.

Dear Sir,

I just like to express my disappointment in my last two maintenance check up (20,000kms and 30,000kms) which is done in Freeway motor Baliuag. In the 20000kms check up, radiator coolant replacement was included in the procedure but after less than a month the whole radiator including the coolant reservoir is full of rust or red like substance. I ended up flushing the radiator and replacing the coolant again. I don't know if your maintenance crew is omitting procedure or replacing them with none or sub standard liquids. Definitely there is something wrong with what they have done. My wife called them to ask what happen but we are ask to return my car back to the service center. Unfortunately, we don't have the extra time to do that so we just forgot the whole thing. Another one is the wiper fluid, they charge us with the whole amount even though it is already full. I know this because I keep a good quality wiper fluid in my garage. Maybe they top it up with a quarter of the reservoir but still charge us in full.

The 25000kms check I did it outside because I have already doubt in availing their services again but last week I got some vibration in the wheels in high speed and it keeps turning to the left in cruising speed and braking. It has also vibration when braking from high speed which is not normal for any car. Another thing is the left rear lights assy have some water droplets inside. So, I avail their services again and thought maybe it was just a fluke what happen the last time. I put the car in for 30000kms check and the issues stated. What they did is just do the 30000kms check, seal the light assy and rotate the wheels. Their machines for checking the camber alignment and wheels are broken, THATS WHAT THEY SAID. It ended up having the same vibration and still turning left on cruising and braking. We put the car for two days so it will have enough time to fix the issue but nil help. They should inform us earlier that their machine is broken so we can find another service center which is more capable.

I will check the rear light assy tomorrow morning, as it rain the whole afternoon. Hopefully they did a better job.

This is a family car. It is my wife's car. I am away most of the year and cannot check if your service center is doing it right. My wife dont know anything about car maintenance. Do we really have to check personally if the procedures are done? Dont you have any inspector for the protection of your customer? This is really disappointing and time consuming not to mention DANGEROUS if left uncorrected. This is the last time I will avail of baliuag service center and the last time I will buy a Mitsubishi And will warn my family and friends of buying one.

I pray this is an isolated case.

I mean for real.....I can't even get in my car...every door handle is broken.... ( I mean where is the recall)...I have a friend that has the same jeep ..n she is missing 2 door handles.....then customer service is going to say they KNOW! About the problem. ...come on...

Subject : Extremely delay in services



As we have purchased 6 Ac's of your brand ' Mitsubishi ' 3 years back for my house at Kalaburgi district, Karanataka from Delhi (your Main branch dealers) ,As we are not satisfied with our local dealers i.e, Kalburgi dealers. Now we have some technical problem wid 2 of the Ac's. We have contacted our local Technician Mr. Sharanu on 10th April 2015 about the same issue, he informed us that some parts of the Ac should be replaced. Then we contacted Mr. Sanjay, Branch Manager & Mr. Arun, Sales Executive () on 17th April 2015 for the specified parts to be replaced. They promised us to send the specified parts directly and told us the cost price of Rs. 5,200.00 INR. We told them to kindly send the account details to make the payment for the same, but since then they have not replied nor sent the required account details. After all this recently they had visited our city Kalburgi for their work, we happened to call them at the same time and once again they promised to send the specified parts after they reach hubli. Until today i.e, 27th April 2015, our AC has not been repaired and we haven't got any reply from your dealers. We are very disappointed with your negligence on our request of replacing the specified parts and delay in services. Kindly see to that your technician repairs our Ac with the specified parts as early as possible. Necessary charges will be paid. Hope you consider our complaint and satisfy our requirements by repairing our Ac as early as possible.

They have no customer service, just stick to the script and ware the customer down until they give up. Bunch of thugs from the Philippines!

This car please is a joke. They don't no how to handle their business. Went in to see how much I could get for a trade in or how much I could get for my mustang. I signed papers but never put money down on a car. Several days later i get a call saying that i can pick car this lanser which isn't worth paying no $599 for. I was told that the paper I signed was mr sigining over my rights to my car but none of that was explained to me I was­ I was just sigining papers so they could do an appraisal on the stang. But come and find out they had registered my stang and took it.. All they keep saying is put a down payment down and you can get the lanser we don't wont at all but now they wont me my car back or the trade in money. This is the worst business ever then they like to argue about everything smh so we will be talking to the Attorney General and reposting this on ever social network there is dont give them any of your business

Dear sir,

i have taken 4 ton pick up having eng n in January. I have taken 2 free service. First time my pick up was 7 day in your service station and second time 3 day but my comment regarding the tape sound still pending. The performance of DIP service station is not in practical for business.

I have loosed 10 days my duty and money due to your service station performance.

Kindly advise me where i have to contact for tape sound?

Thanks and Regards

Shinwari transport

On 12/3/15 i took my Pajero to clyde auto centre Batemans Bay they do work for clyde mitsubishi to get the drive chain tensioner replaced due to a recall. On 17/3/15 i noticed a pool of oil under the car. I looked under the car and there was oil from front to the back of the car. I rang clyde auto centre and told them what i saw and they said that nothing they did would cause the problem. I rang the nrma who came out and had a look and the said that the leak was coming from where the tensioner is. I rang clyde auto and they arranged a tow truck for 18/3/15. When i arrived at clyde auto the still denied it was from there work. I waited in Batemans Bay for four hours while the checked the car out and they found out that they didn't put the casket near the tensioner in properly as a result of there mistake i could of blown the motor up. The thing that upsets me the most is that they kept on denying it was there fault and as yet they still haven't apologised yet. It is for reasons outlined above i would not recommend clyde auto to anyone people i talk to are shocked at the way i was treated. It was a simple recall that could of cost me a fortune through no fault of my own.

In 2011 I purchased a brand new outlander sport in which it had only 26 miles on when I pulled off the lot. When I took it in for the first maintenance check they said they had to replace the battery. OK that was covered well here it is 2015 and I am still having battery issues since having this I have had a total of 4 batteries. They absolutely do not know what is going on. This past Tue I had to jump my car 3 times. Took it in yesterday again they say the battery is fine and need an hour tomorrow to c what's happening. Big problem now because my car has over 64,000 miles it is no longer under warranty.hmmm this has been continuous within the first yr therefore they need to make right. U can never get ahold of the same person at customer service besides being ignorant.. Will never buy another Mitsubishi nor recommend this vehicle to anyone oh did I mention last yr went to Florida with this and again would not start.. Found out that Mitsubishi in Watertown NY had put wrong amp battery in my vehicle. Funny when contacting NY about findings they say that wouldn't have caused any damages. They need to make right by their customer now I have to file complaint with better business bureau I have to contact a lawyer. Never had so much run around in my life customer service mine as well disconnect their number since they never help their customers plzzz if any suggestions on what I can further do plzzz HELP..

Had my triton serviced in Broome by Shinju Motor Group while travelling. On return trip to Brisbane discovered oil leak. Had repaired at Nundah Mitsubishi who state on tax invoice "..suspect cause to be from installing tool was to small weakening the centre of the seal." The upshot was that neither service centre would accept responsibility and I had to foot the bill. ($921) Went to Mitsubishi Aust. Customer Service - waste of time as they apparently have no authority over their service centres. Mitsubishi Customer Service non existent from my perspective after being so poorly spoken to by the service centre managers and the ineffectiveness of the parent body.

Today I have given my Mitsubishi Pajero 2014 New Vehicle for the first 1000 KM. Service Warranty. The Car was serviced in Alain Service Center.

When I received my vehicle after the service, there are some issues.

1. The Body wash for the vehicle was not done, they return the car in the same state which I have given before the service.

2. The Car was not cleaned from inside all the dust where as in same state.

3. The Side Mirror on both side, rusting had came may be due to some chemical used.

My Vehicle No. is 10-34659 - Abu Dhabi Registration

Name : SUJIT KUMAR
MOBILE : 050-5815561

Please do the needful. The car is registered in my Wife Name : DR. SAUMIA SURENDRAN.

Regards

SUJIT KUMAR

I can NOT get ANY help, I bought an 82 inch TV model WD 82737 our sorry a@@ movers broke the right corner plastic cover off, I have called numerous numbers, NO HELP at all, I'll never buy another Mitsubishi product if someone doesn't call me back ASAP

mitsubishi canada has the worst customer service i have ever experienced in my life. to say that their vehicles have such a big price tag you think they could trace care of their existing customers.But that is the opposite of what they do. They do not want to service or fix any recalls and try and brush you off. I have called my dealership, gone to the dealership, and called mitsubishi Canada and still have 3 unresolved Recalls on my evo x>

Fort Walton Mitsubishi
350 Beal Pkwy NW Fort Walton Beach
Florida 32548
I Was very disappointed when I called the parts department Tuesday. First off it took the young man 20 min to find the part number I needed and I could hardly understand his English and on top of that he tried to over charge me for the timing belt. They had the same belt at Pete Moore mitsubishi in Pensacola for much less I asked him why are your prices so much higher and he actually told me he gets paid off commission. This dealership is not going to last long here with that kind of business mentality And they already lost me and everyone I know as a customer.