Fido Customer Service Complaints - page 3

The worst customer service I've ever experienced. Transferred to 4 different people to cancel my account when the first option I chose was for account cancellation ! And each rep had no idea why I was calling even though I asked every rep to attach a note for the next person and they said they would. Absolute horrible attitude on part of the reps, put me on hold for 5 minutes when I was mad to look for an additional question to prove my identity. Every single rep contradicted themselves including the in store rep at Fairview park mall. I don't think I've ever been so angry on a phone call. I will deter anyone who wants to switch to Fido-Fido have some respect for a customer that wants to cancel, you might get them back after they try another service but not now and definitely not the way you treated me.

Very frustrated with Fido service!very poor service on Vancouver Island. 3 years I had to stand outside to make clear calls! Customer service is very poor I end up spending most my day waiting to speak to someone...ask Jake is very limited and again waiting waiting...after 1.5 hours waiting for a call back...and over 1 hour on call with the service rep only to be told that they cannot proceed with my request and again on hold! I will never go back to fido!

Pathetic customer care.Shows wait time of more than 3 hrs.

Very very bad customer service with over 50 minutes talk, and overall he didn't transfer me to speak with supervisor cause he got no permission from any supervisor .what a professional company doing business, no wonder they lose alot of customers.

Been with Fido wireless for about 10 years, and internet for 3 years. Over the course of that time, the CS has progressively become the worst, viscerally tortuous experience of my life. Complete mis-match of information between reps, impossible to find a manager to escalate for even the simplest and most blatantly obvious of issues. Think they're contracted to some cheap call center overseas, and the reps are incredibly inadequately trained. Couldn't even call in for a week, as the phone lines would disconnect with the message that they are "exceptionally closed."

Systematically starting to disconnect my services and go elsewhere. I highly suggest you do the same, or if you're one step ahead - stay away! Vote with your dollar. I sincerely hope no one else has to deal with this dumpster fire of incompetence and exasperation.

I was a potential new customer waiting on the line for 2 hours for their black Friday deal. Was put on hold then hung up on their end. They called back using rogers line but instantly hung up to act like they tried to get back to me. I refuse to use any of Rogers services ever again with how they treat their customers.

I can't believe the way they treat their customers
I try to get in touch with customers service and is almost 2 hours waiting on line, listen to a stupid music( no choice given) no other message saying sorry for the waiting time. I tried live chat: same treatment
Horrible experience!
Do not buy their services

July End 2022- I called Fido to sign up for an Apple 13 pro max. Over the phone, we had an agreed amount of $115 per month.
The very next day i got an email confirmation saying that a 24 month contract of $170+ per month has been created.

I called them very same day mentioning this wasnt the agreed amount and would like to cancel the contract. They agreed to cancel it and asked to return the phone they shipped within 30 days.

As soon as the phone arrived I sent the phonne back and Fido confirmed that they received it and has closed my account.

On September 18th- I see a charge of $2254 on my credit card. I called Fido and they apologized saying that it will be re-imbursed. After having to call their customer service and wait multiple hours. I finally got my $2254 back on September 21st. Case was closed.

October 12th- I see Fido has charged $2198 again towards my credit card. Every time I call, I end up having to speak to a separate customer service representative, repeat myself 100 times and all they say is a case is created.

FIDO HAS LITERALLY STOLEN $4000+ FROM MY CARD OVER TWO MONTHS AND I AM YET TO RECEIVE $2198 BACK. WHAT'S HAPPENING?

MY CREDIT CARD LIMIT IS $3000 AND I AM HAVING TO BORROW MONEY FROM OTHERS AS I DON'T HAVE ANY BALANCE ON MY CARD DUE TO FIDO'S THEFT.

I recently upgraded my telephone with Fido because I broke my old one so I paid $200 for an early upgrade. I went to a kiosk at Walmart and picked up a new pixel 6 pro and the gentleman there representing Fido told me he could get me using that phone for $5 less than my current contract and with 40 gigs of data. I would be lying if I said I wasn't excited. after 2 hours of tapping away at his computer and three attempts to get the system to accept my new plan, he told me everything was good and I walked out of the store. A month went by and I never got my extended data and therefore, my plan was never changed. I called Fido and they told me what I already knew, that the plan was not changed and they could get me into a 35 gig plan for $5 more than my $90 a month payment. I reluctantly accepted as now I was paying more for less. however mistakes happen. now for the last 4 months I've been getting phone bills at $126 a month and finally today I called in to find out why. It turns out that I was not getting the deal I was told and that my pixel 6 pro was costing me roughly $57 a month plus a 35 gig data package for $60 a month. I contacted Fido several times and they also have reached out to me trying to save some face when I blast them on social media. however, when given the opportunity to make things right and there are not 50,000 people reading the conversation. they have no solutions. I'm tired of being lied to, takin advantage of swindled out of my hard-earned money. Now I'm resorting to telling people of my experiences with Fido/Rodgers over the last 20 years. like the time they switched me from paper billing to electronic without my consent and then sent my bill to a complete stranger for 3 months straight and then cut off my service and asked me why I felt like I didn't need to pay my bill! You can't make this sh!t up!

Shop before you sign up with Fido. My bill goes up each month. Unfortunately not t trusted company. And I will cancel it once my contract expires.

Very poor customer service .... The agent was so rude and they misguided me before that they are offering me unlimited data plan but at the end when i got my bill and updates they we don't have unlimited data options

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Tyler15
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Poor customer service.
Tyler15
I'm a Participant Level 1 Tyler15
I'm a Participant Level 1
5m ago

I have been a long time Fido customer. I even left for Telus once and came back but their customer service is horrendous. I used their lackluster "Ask Jack" platform and had a terrible experience. Once I connected with an actual agent, after all the prompts, it still took over an hour and a half to resolve my simple issues. I had two reasons for contacting Fido: cancel Fido Roams and unlock my account. I had entered my password incorrectly a few times and got locked out. The agent on the platform left me waiting for an hour to resolve the first issue (Fido Roams) and then when I asked about the second issue I was given copy and pasted instructions on how to REGISTER my account. My account was clearly already registered. When I called Fido to complain about my experience they said there was nothing they could do and apologized for my experience. Then they offered me a preexisting phone plan that was being offered regardless of my calling in to complain. So they offered nothing but a useless apology. Thanks for wasting my time Fido and reminding me why I left the first time.
Side note: If a Fido agent responds to these comments please do not recommend contacting you through social media. I do not have any. Also what is the point of saying that you will email the "Ask Jack" transcript and then never do it. It has been 2 weeks and still no transcript.

Fido is a rip off platform to the new customers who don't know, whom to contact to raise the issue about fido services... fido charged $4 per attempt to call at #411 ... even though nobody picked up the phone to solve the issue... and no credit for this unaware attempt to call ...

FIDO you are a bunch of crooks. Apparently you can't provide me service in a rural area so you have cut me off which means I'm forced to cancel my phone plan and now you expect ME to pay $522 to do so!! I am a good paying customer, always paying on time if not early and always round up my bill amount. Not to mention now I have to drive a 3 hour round trip to sign a new contract with a new provider just so I can make and receive phone calls again?!!! How can you treat your customers this way??? It's unethical and I am LIVID ????????

worst service I have ever had

There is frequent outage of Fido Home Internet over the last four days. First day when I called Fido the agent informed there is outage for most of the users in the area and service will be restored soon. However, 2nd day there was again frequent outage and we thought Fido is still fixing the area outage issue. The frequent outage continued 3rd day and we called Fido, the call agent said they will send a technician to check the line and modem, if required the rented modem would be replaced. We have two internet connection accounts for two different units located in different parts of the city, to avoid the confusion I mentioned to the call agent more than couple of times that the technician should be sent to the right address and the call agent reassured by repeating the address where the service is required. However, the technician went to the wrong location and I explained to the technician that he should be visiting the location where the service disruption is occurring. Technician asked me to call the call centre to reschedule as he is not allowed to go to another location even though he understands he came to the wrong location! I had to call the call centre again and explained that the technician went to the wrong location and that I am suffering from 3rd day of Fido Home Internet service disruption. The agent said that she would reschedule for next day but I insisted someone is sent same day, after much try, the agent managed to book another slot same day for technician to visit and once again I reiterated that Fido should not make the same mistake of sending technician to the wrong address. We waited for the appointed time slot (we got text message stating that a technician would visit during the scheduled time slot) and there was no call or message from Fido, I again called Fido to ask what happened, guess what, I was told the technician went once again to the wrong address! same day same mistake done twice by Fido?! Fido said another scheduling would be done for technician visit the following day. We had to endure another day of unstable internet connection. The following we waited for the technician visit at the scheduled time slot, no one showed up and neither was there any notification from Fido. Called again Fido, this time the agent said the technician visit was cancelled as the issue is the area and individual house visit is not required, I asked why there was no notification or update to me as we were waiting for the technician. All the agent could do was to apologize. This shows lack of coordination between teams within Fido resulting in bad experience for the customer. I demanded compensation for 4 days of service interruption, the agent said she would try. At least this particular agent was polite and was trying to help unlike the previous two agents who dispatched the technician to the wrong address and were also less polite and not customer-friendly. Fido should improve its communication level to the customer

Disgusting customer service, horrible coverage, terrible rates, Virgin or Koodo will offer you better coverage and a more pleasant customer service experience. This is one of those companies who will pinch every penny out of you, leave you with no service and tell you it's your fault after spending hours on their 1 800 number playing hot potatoe with your requests. I been with fido 10 years, switched to Virgin mobile because of lack of network coverage and I wish I had done so years ago. This company is a joke, just Google their rep before you consider a contract with them. This is my honest opinion and they brought it on themselves. If you want a company that forces you to wait hours on hold, can't speak English and even their managers squeal they have no authority to honor what another manager promised just days before go with fido. If you want coverage and service go with ANY other provider.

I recently had a chat with a customer service, and it took me 10 minutes to connect with the specialist, however, the specialist's attitude was rude and condescending. She kept saying "I can't hear you and have a good day." Given that I was using my home phone, and it is very surprisingly that the specialist cannot hear anything. I am certain that I didn't mute the call. In the second attempt my mother decided to activate her phone number, so she dialed that Mandarin service line. However, the other agent answered the phone number saying "your phone number is a prepaid number so there's only English and French service." Later, my mom transferred to Mandarin service line and Fido responded my mother that we have to wait for an hour. I have to say, the overall customer service line is very disappointing. In particular, the discrimination for Chinese service line. Back in 2019, my mother and I decide to use Fido because of "Chinese service line." Unfortunately, we have to leave Fido because of poor service.

Overcharged $400 for something completely unaware was being added to my account over the last two years. I've never used but was forced to pay. Spent over 6 hours today being redirected to one person to the next to the next to cancel. Fido contracts and customer service representatives are absolutely the worst. No one should ever be manipulated like this.

Fido customer services really so bad. They dont know how handle their customer.. they are very rude..and they have hidden promotions for some customers.

I am so disapointed with this service. I was under the assumption that I was enrolled for 12 dollards a day for the usa. I got a text and I enrolled myself. Ends up only one person on my family plan got the 12 dollards a day and was charged 400 dollard instead of 48$ They are horrible. I will change my plan and never go back again. Edwards a supervisor from Vancouvar was not helpful at all. They should automatically give you the best price at all times.
Nancy from Montreal

Fido is horrible company. Customer service really so bad..

Extremely rude customer service representative Samaya . Poor customer service.

The prices of this company are irrational, the quality of their service is not according to it. I am a student and when Roger fell apart I spent 5 days without internet, 5 days that I did not attend my online classes. It is sad that they have not searched the best way to solve the problem and that there are many dissatisfied customers like me.Please listen to your customer , that we are the ones who pay your services. Thank you.

I was disappointed when I called *611 3 times. Every time I want to speak with a representative and I press that option it would hang me up soon after saying they sent me a link to speak with the ask Jack chat box. It's extremely frustrating and deceiving to your customers to be hung up on when the option states you can speak to a real rep which I seemed could be right away. Service is gone downhill ever since July 6 outage. Not to mention I had my introduction for 2.5 days and my phone services down for 1.5 days. Facebook with a person to chat and she claims she will send my complaint. I seriously hope they'll take my complaint seriously because I'm sure of the only one complaining about this new change.