Aer Lingus Customer Service Complaints - page 2

I hadn't flown with Aer Lingus since my childhood; they are now one of the worst airlines in the world. I bought thru the website with an American VISA (in dollars-in NYC) and was charged a foreign service fee. Then two things were taken from my checked suitcase. Of course I don't have receipts for things bought in 2007 that were under $500 each. Changing the fly date on the return ticket is my current hell; the flight is still offered at the price I paid but the website asked for over $500 to change the return ticket. I am in France and you cannot call the Aer Lingus customer service numbers using Skype (they have blocked it). The staff is defensive & nasty and the company policies are mean, old fashioned and the whole show is badly run. They should just go out of business NOW.

I my family and I travelled on EI498 12th August, flight was 3.5 hours late. Only notified of delay when we arrived at departure gate upon announcement. We pre-booked our seats and paid EUR40.00 for the privlage only to be told that we could not use assigned seats for return journey because they were fire exits. I was assured by the air hostess Jeniffer that this would be resolved when flight had taken off. Never saw Jeniffer again when I spoke to her colleague I was informed that they were very busy and did not have time, at this point Jeniffer was standing close by but refused to acknlowdge me for the remainder of the flight. Very dissappointed with the crew on flight EI499.
I would appreciate a reply here as the service we requested was NOT provided, despite being paid for in advance.

I have purchased a online ticket By the name of Syed Anwar A Zaidi Annu for the flt. London Dublin London for the date of 14th June return 17th June. I have returned back due to an emergency and I have not used the ticket. I spoke to the customer service they assured me that you will get refund of airport tax. But still I have not received any refund in my account as I purchased this ticket by credit card. My Booking Reference is 24QA76. Waiting for your reply.

the worst air company -especially with their staff.
Flight cancelled
no email , no phone call , only by sms abt the cancellation. No expalantions abt the cancellation.
The new flight was replaced one day earlier the previous one.Our holiday was ruined and we had paid for the hotel.
More money to be paied for the new flight. At the check in a very rude staff .
Several hours waiting at the gate before the departure.Dirty airplane
We had to land in another airport.
It's the first tome that you have to pay on the plane if you wish to drink a galss of water: any other eurpean air companies do !!

Why do you have to treat people like fools???
You say free flights and at the end of all the extras it will cost me 250 euros?
The money does not bother me the your customer service does and treatment does.And please don't reply with wishy washes excuses. Try good old honesty. here is a slogan for you "we might not always be nice but we will be honest"

Needless to going by Ryanair.
Even your security code is not user friendly