Posted by Priyanka
I bought a timberland cortina valley chelsea boots from New York 34th street store. After less than a month of owning it, the black leather started to discolour and there are bluish patches developing on both boots.
I put in a warranty claim (claim number SA #157415) but this is the response I receive - " Your product was thoroughly inspected by a member of our Quality Control Team. We have determined that the issue with your footwear is cosmetic in nature and does not affect the function or durability of your shoes. Neither time nor length of ownership is a factor in this determination."
This is not the kind of quality expected from timberland. Never going to purchase timberland again , complete waste of money. I expect better quality leather from timberland than one what discolours after 20 days. Why will someone pay so much money to roam around with boots that have blue coloured patches on it. I would like a refund for my product. Please help look into this asap.