Posted by ad
I ordered a fruit bowl online; my friend ordered a smoothie at the same time online. It said my bowl would be ready at 11:17. My friend's smoothie was ready at 11:10. I waited and waited, and the lady never made my bowl, at 11:47 I went up there and asked her how much longer it would be for my bowl. She said I'm by myself and I have all these smoothies coming in and bowls take too much time so you will just have to wait for it. I said so you are going to make all the smoothies that keep coming in before my bowl. She said the bowls take too much time. I said I just want a refund; she said you can do it on your app. I then told her it does not give me an option she said I'm by myself and can't stop to get you a refund. I stood there and said so are you going to make my bowl. She then started talking on her air pods. About 6 minutes later she said you will get a refund in 3 to 5 business days. I asked for a confirmation number for the refund she said it will come to your email. I then told her I haven't gotten an email she said well its not going to come with you just standing there it takes time. She was extremely rude. I understand she was working by herself; however you should make the orders as they come in. I do not recommend smoothie king and will never go back. I asked for her name and she wouldn't give it to me. She was very short