Posted by ctontos
Me and my husband stayed at Country Inn and Suites in Orlando, FL on International Drive on May 29, 2023. The next morning we decided to stay a second day. At 9:00 am I booked another night threw a third party and went back to sleep. I received a call from the front desk around 12 pm. Amanda who was working at the time informed me it was an hour past check out and wanted to know if we were staying a second night. I told her yes and that I already booked the room. She asked me the name the reservation was under so she could verify. I told her, she confirmed and then told me that the two of us needed to come downstairs and sign papers. I said no problem and asked if we could come a little later because my husband was still asleep. She said that would be fine. I then fell back asleep. We had a suite that has a separate bedroom. Less than an hour later we were woken up by a big man standing in our bedroom doorway screaming at us. He wasn't at the door when you first come in to the room. No he came threw that door, then opened our shut separated bedroom door and proceed to scream at us "It's past check out, you were suppose to go to the front desk" over and over. It took us a minute to realize he was a employee of the hotel. He did not have anything on that would identify him as a employee. We were both in shock. We apologized and I informed him I had talked to Amanda the lady at the desk already. He started screaming tying to be intimidating repeating its past check out. I told him we were coming and to get out of our room. He proceeded to leave so we thought. I waited a few minutes got up, walked out of the bedroom and into the living room and there he was standing by the door. I had on a tank top and nothing else. He stands there gaulking at me and mumbling. I start yelling at him get out, get out! He then yells that he has the right to be in here. I then yelled get the @%@& out now! My husband comes out of the room yelling what the hell are you still doing here as he is walking toward him. The man then opened the door to leave saying I'm canceling your reservation. We got dressed and went downstairs. I told the woman at the front desk that we were sorry we fell back asleep but it was not acceptable to have this man come in our room screaming at us and then to stand there and gaulk at me. I had never been so scared,violated, and humiliated by this employee and frightened of what could have happened if my husband had not been there. She looked at the man then back at me and told me she was canceling our reservation and would not get a refund. I told her there was no way we stay there with that creep of an employee if my life depended on it! I have never felt so violated, humiliated and scared! I have never had anyone make me feel so disgusted. Treated as if we did something wrong. Then to have the nerve to kick us out amd keep our money! When we left I called Raddison hotels to report what happene. We were told a supervisor was not available and was told someone would call us back in 1 to 2 days. Two days later nothing so I called them back and was told the case was closed. I was like what why? The hotels response was that I used profanity infront of other hotel guests and due to the police being involved which was a lie. I asked for a case number and they could not provide one. I was never contacted by the police. The hotel had my phone number and address. As for the profanity I told Amanda the woman at the desk what I said in my room to that creep Joey she sent to my room! I asked to speak to someone else and there response was I had to contact the hotel and talk to them. Now I'm angry, I said I have to contact the same people who threw us out, violated, and humiliated me. That is who I'm suppose to call? I was treated as if I had done something wrong, as if this was my fault! This is a joke! I am not being taken seriously. I'm just being dismissed. Well let me just say Radisson, Country Inn and Suites, Amanda, and especially Joey I WILL NOT GO AWAY AND I WILL BE TREATED WITH RESPECT! I AM POSTING THIS ON EVERY SOCIAL MEDIA PAGE RADISSON HAS, EVERY TRAVEL SITE AND ANYWHERE ELSE THAT I THINK IS APPROPRIATE TO DO SO! THIS JOEY THE NIGHT AUDITOR VIOLATED, SCARED AND HUMILIATED ME! He had NO right to do what he did! Amanda confirmed my PAID reservation and said it would be fine if we signed paper work later. She did NOT say you have 45 minutes to come downstairs and sign! If she wanted us to come down when I spoke to her to sign then she should have said so! Joey violated my 4th admendment rights by coming in our room without permission! Do I need to contact an attorney in order to get someone to take this seriously, because that is my next step! My email address is [email protected]