Posted by Anonymous
I'm so disappointed in Nikon customer service. I bought a refurbished Nikon Z9 back November 2023. I was happy when I got my favorite camera that I pretty much save up most of year to get. I found out recently that the mode button to access 120 fps didn't work. After watching so many videos on YouTube. I call Nikon to see if someone could help me. The guy I spoke to tried to help but couldn't help me. So he look me up in the system and said that my refurbished Z9 was still under warranty and I could send the camera in to be repaired. I didn't want do this because I had some major gigs coming up. So I call again the next day to see if there was a work around. Again no success. So I sent my Z9 in this past Tuesday. I get an email yesterday(Friday) saying that they needed my shipping address. I'm like what! All that was included cause I made sure with the lady at the UPS store. Plus, I should be in their system. So I call nikon again spoke to someone and he told me that my return address was all wrong. Also, to add insult to injury, I was told that I sent my Z9 in for a cleaning.. At that point I totally lost it! No way the camera was sent for cleaning. It was sent In because I couldn't access the 120 fps using the mode wheel to show on the display on the back screen of the Z9. So the person I spoke to was able to help me get things straight. So he said he would reach out to the service center and I should be good. He also said he would call me to let me know that everything was good at the service center. Next thing I know I get a phone call and an email from the service center. The email states that your Z9 is ready to be shipped and we need verification of your address. In addition to that U owe us almost $500 dollars to fixed your eye piece on your Z9. Immediately, I couldn't get to phone fast enough to call Nikon back. To my dismay, I get this woman in customer service talking to me my like I stole my camera. Also, she was very rude to me and was over talking me to point I'm like lady I spent my hard own cash on my camera. What in God's name is wrong with U? I'm so done with U.. Can I PLEASE talk to your manager or supervisor.. At that point she puts me on hold for like twenty minutes. I'm not making this up. This is so not funny to me. My blood pressure is boiling at this point.. Her manager gets on the phone and begin to tell me that I would need to send in a proof of purchase that I bought my Z9 back in November. At this point I really want it to hurt someone!! This makes absolutely no sense to me. I say to the guy check your system. Why would I need to send U guys proof of purchase? He put me on hold again and come back yes U're in our system.. Please pray for me that I get my Z9 back and fixed!!
Please!!
Sincerely Z6 & Z9 owner!!