Posted by Anonymous
The disparity between positive and negative should give you an idea of how bad this service actually is.
I personally know some of the field techs, they are solid dudes. But Mediacom don't care. They will drag you through hours of pointless troubleshooting (being a lab tech who manages corporate connections, as well as CMTS integrations for RF, cable, services I know a thing or two about CMTS provisioning and RF services).
They drag you through pointless troubleshooting then tell you that you have to pay to replace a perfectly good modem knowing full well it is not an issue with the modem. I have called countless times, spent countless hours arguing with technicians. The service still has not gotten better. I have offered them the chance to prove it was the modem by saying I would front the cost of the modem, and if the issue is not resolved they can refund me for the purchase. They are not willing to do this and expect me to carry the full expense of their clear misdiagnosis.
I have had to explain the purpose of a CMTS to the same technician who was telling me that the modem was bad and needs to be replaced. Doesn't even know what a CMTS is but has the power to refuse to help.
Find another company, you do not want Mediacom.