Posted by K.G.
BUYERS BEWARE!!!
I received a Ventura DMX Mobility Scooter from Medco which I learned, was actually purchased from a 3rd party company from another state. This is important because when I began having trouble with the scooter approximately one month later, the Medco staff would not give me the much needed information about who this "3rd party company" was or how to locate or get in contact with them. I was obviously seeking warranty information and wanted to contact the company where it was purchased and as far as I knew, Medco delivered the scooter and had me sign the receipt. I was even more shocked and amazed when they told me they only had a billing address and/ or phone number for this company, but could not give this information to customers. Now I have to research and backtrack who and where this scooter was actually purchased from which I will get to the bottom of eventually. BUT CAN YOU BELIEVIE HOW UNHELPFUL, DISINTERESTED AND DOWNRIGHT MISLEADING MEDCO SUPPLIERS ARE? You have to ask yourself, WHY. What are they getting out of NOT helping a customer resolve an issue with one of their products or services.
Strange???