Posted by john
1st time purchase online, WILL NEVER BUY HERE AGAIN! I made a black Friday buy online and spoke with a rep from footlocker on the phone 800# as I was doing it to make sure I was buying the correct size for my Grand Daughter, I read off the size on the tongue of her converse sneaker so I could get Her the same one only in black, sounds simple right? NOPE! Sneaker arrives 5 days later wrong, and I had to pay freight on top of it. Tried calling my local Footlocker Store at the Smith Haven Mall in Lake Grove NY and no one answered the phone after 20 attempts so I called 800# and was told I could swap at my local store. So I get to the store and tell them I tried to phone them directly and the manager tells me the phone doesn't work, I look at it and its on MUTE! And it gets better, instead of an even exchange they credited it so I lost my freight moneys and tried to full boat me on the new purchase at full price for a smaller sneaker, they wanted me to pay another $24.00! I called Foot Locker 800# to try and resolve this while I was still in the store and spoke with the dumbest box of rocks individual I have ever dealt with! He could not understand what I was trying to do, this is an exchange idiot!, but they could not give me the Black Friday price anymore even though Footlocker made the mistake! This is a very poorly run company with (teenagers only) running the store and answering the 800#. Asked for a refund and all I got was the money back for the wrong sneakers, lost the freight $ for something they mailed wrong. I'll go back to buying on Amazon, they treat their customers much better, Footlocker Sucks!