Posted by Marvin
I rented a 15 passenger van from enterprise rent a car in Memphis, tenn . I reserved it April 4 2024 to pick up may 4 2024 for a family member graduation We traveled from California to Memphis and was to make the drive from Memphis to Chattanooga for the graduation, the pickup time was at 9am on the 4th, when a departing time of 10am to travel 5 hours to the destination, while in route to pick the van up I got a call from the site manager stating that they had rented my van to a Memphis in may event, and that there was no more vans available and there was nothing he could do, his words was I don't know what to tell you when I informed him that I had 15 people that couldn't get to the graduation, so as a result of them telling me they rented my van 5 minutes before pickup time, we was unable to go to the graduation and the heart breaking part was it was my niece and my sister her mother was unable to attend her daughter graduation and now enterprise is giving me the run around about the whole situation, I call every day and every day they say someone would call me back and they never do, horrible company