21st Century vs Progressive
Customer Service Comparisons
Best Customer Service Rating
Progressive has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
---|
Progressive | 42.81 | 53 | | | | | |
21st Century | 13.20 | 41 | | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Progressive has had 53 total customer service ratings of which 7 have been positive and 46 have been negative. This has resulted in an overall classification of Disappointing.
- 21st Century has had 41 total customer service ratings of which 0 have been positive and 41 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time: