Posted by Viridel
I had an excellent experience with Virgin previously. Times have changed. Costco had a January promo of $39 (CAD) for unlimited Canada, some US and 10Gb. I signed up for that on January 17th.
I went back on Feb 15th and just happened to see that the current promo was 30Gb. Ok, no big deal, I've had my plan less than a month, I'm sure they will make good...
man, was I wrong...........
First agent I talked to couldn't do anything. I asked for Loyalty, as they have more tools. She said she was Loyalty, and couldn't do anything. I asked for her supervisor. She said she was a supervisor, and couldn't do anything. Ok, this is going very badly. I say that there is surely someone above her, and she says I can wait for her manager.
Explain the situation, it's been less than a month, and YOUR promotion has changed. Just do the right thing. Really shouldn't be difficult, right? Nope. The 'best I can do' is a 2Gb ongoing and 1Gb for 3 months.
I tell her "you realize I can just go back to Costco and sign up with Fido, which is offering the same 30Gb deal, right?" She continues to say that's the best she can do, so I just tell her not to bother making any changes.
How incompetent does a company have to be to not honor a current promotion that came out two weeks after a sign up? How does it make sense to be SO hard-headed to forfeit decade(s) of future billing over something so stupid and insignificant - that I would have gotten anyway if I had signed up on February 1st instead of January 17th.
simply asinine.