Posted by FCRG
They did not file our wage withholdings on time and according to Colorado State Law for FOUR AND A HALF YEARS! When I brought this to their attention they would not get it corrected and said they needed "documentation" I had to send them a screen shot of the Colorado State Law. We have always been filing wage withholdings monthly but they filed quarterly. They were most likely earning interest on our money while we were incurring fines and penalties due to their negligence. For 3 months they didn't do anything and I had to take care of it myself. Their famous line was "We are escalating the matter" - 3 months and nothing was escalated, in fact they closed the case with no resolution. They refused to reimburse us or compensate us for services we paid for but were not rendered. Customer service is awful, accuracy is non-existent, they don't care and cost us a lot of money. I definitely would look in to other companies, lots of competition out there.