Posted by Stealth
In march I made airline reservations for 2 of us to fly Hawaiian Airlines from PDX (Portland) to Honolulu in September. I used my Wells Fargo CC points and paid cash for one seat and 2 upgrades for more room and advanced check-in. In May I received a notification through Wells Fargo Rewards that our flight had been changed. All of the attached flight info for the new flights indicated that our seat upgrades had been carried over. However, when I logged on to Hawaiian Airlines site to check, we literally had no assigned seats. I actually had to pay for the upgrades again to lock in our seating. Again, in July, I received another notice of flight change, to which I sent the approval reply. The flight was now scheduled for 7:55 am which I absolutely did not want to deal with. I logged on once again to verify my twice-paid for upgrades and they again did not show. I paid for the seats we wanted yet again (they were not as good as the ones we lost), and at that point i was compelled to contact Hawaiian Airlines to have them explain why I was being overcharged for the same flight. The answer was "we do not manage or cannot touch 3rd party bookings". To be fair, I got the same answer from Wells Fargo, that they can't touch information on the Hawaiian Airlines system. However, what really wound me up was that the Hawaiian agent refused to look up my flight, and they failed to acknowledge that my newly assigned confirmation code was not a 3rd party code, but a Hawaiian code, and that ALL of the incurred over-charges hit my credit card as coming from Hawaiian Airlines.
I have flown Hawaiian Airlines many times in the past, mainly in the 70's and they were wonderful. As of today they are as horrible as Frontier. I will not fly Hawaiian Airlines again.