Posted by Pist off consumer
Just bought a new genie garage door opener the last one quit working after over 22 years. The new one is absolutely horrible the materials are cheap and flimsy the instructions are out of sequence you assemble one thing then find out you need to take it apart because they didn't say you had to do something before that step impossible to program the up and down limits nothing happens like it's supposed to according to the instructions when I called customer service I got a recording telling me to call back on Monday during their business hours I had an hour and a half left in their window for calling when I got the message that no one was there which of the customer service support website and they wanted to charge me $5 to talk with a third party so-called expert the guy was billing himself as a small engine expert this isn't a lawn mower it's a garage door opener . The only thing I wanna know now is how do I return this because it says on the box do not return where you bought it . Will never buy another product from Jeannie again .