Posted by Anne
Dear Asiana Airlines,
I am very very disappointed of what is happening to me this time. I booked a ticket On March 1st 2022 and my flight is on March 2, 2022 from Toronto to INcheon Korea and from korea to Philippines. I had a very Pleasant trip from Toronto using Canada Air going to Incheon International Airport and When I got here, The nightmares begin! One of their staff told us to follow her because we need to go to the ticketing desk to change the ticket. when I get there, they didn't let me board because I only have a negative Rapid Test results instead of PCR Test. So I stayed here and hoping that the next morning I can board because there's another 2 flights going to Manila the next day. On March 3,2022 I asked them if there's any place i can do the PCR But they said only outside the airport and before I do that, I have to Quarantine for 10 Days and get a KOrean VIsa. I only have 16 days off from work because it's emergency and i made sure that they are aware of that. so they told me to wait INstead and they will communicate to the Philippine Government but I also Talked to the representative of the Philippine Embassy here in Korea and it ended up that they sent me an email that The embassy will send a letter to Asiana Air to allow me to board the airline. I was happy and looking forward to see my father. The night comes again but the staff still doesn't let me go coz they said they are waiting the one from the Philippines. I missed another two flights yesterday. I was already crying and begging them and told them that I am willing to have a PCR test the minute I landed in the Philippines but they still don't want to. I was calling back home and telling my father to wait for me coz i am going home. The staff in the transfer desk told me to sit in the lounge and will call me if they get the response already but they didn't come so i went there and asked again and they said the Philippine Government says no so I asked them what will gonna happen next? they told me to just wait because they are still waiting for the Philippine government's response but earlier they told me that they already said no. so i asked them if they want me to go back to Canada, just let me go I can do the next move and thinking to get the PCR in Vancouver and get a new ticket to the philippines after. They rushed me to go to gate 33 because there's a flight to Vancouver and I asked them about my luggages and they said don't worry about it coz they will make sure that I can get my luggages so I was running to gate 33 and when I reached there, The staff there asked me to sit first coz the manager doesn't know that I am boarding on that flight so I waited. Whwn all the passenger boarded, the lady came to me saying that I can't board to that Plane and she told me to just wait for the 3 o'cklock flight the next day. when I came back to the ticketing desk, it's already close and no one is there so I ended up crying on the side. You Guys have no sympathy at all. No heart and I wish that you will never experienced it in the future. Now, I'm sitting here in the lounge again waiting. I want a to get every single penny that I spent on this flight including the ticket going back and fort to my province and Manila which I bought separately.