Posted by Suzana
Ally employees are shockingly unknowledgeable about basic banking procedures. Due to their good interest rates, I opened an IRA so I could transfer funds from another bank, and the Ally rep said, "You're all set. The sending institution does the paperwork." That turned out to be 100% wrong. The receiving institution does the paperwork. So the next rep guides me to the required forms on the website, I fill them out and upload them. Days later, Ally calls and says, "Your Application to Participate forms are missing." Missing? It was the first I heard of an Application to Participate. I fill out and upload. They then took these online forms and SENT THEM VIA U.S. MAIL to my other bank, with no tracking whatsoever. Today is literally the one-month mark of the forms being mailed and they have yet to arrive. I've already told my bank if the forms ever do arrive, to shred them. I don't know how Ally stays in business.