Posted by Done with this phone company, bu
Absolutely no customer service at all. It was EXTREMELY painful to get them to port our numbers over. Then, once you are on their service, they never want to talk to you again. You can NOT get ahold of any customer service reps. Their phone number just says "go to our website and hit chat now" then hangs up on you. Their crappy bot Otto does NOT work. No matter what you type to it, the support agents cant see it and always ask "are you online" no matter how may responses you type to them. Then they fail to navigate phone menus to call you back and say "we tried, but got voicemail. Sorry. Here are some useless support article links". USELESS. They do NOT want you do contact them for support. There needs to be laws regarding responsibility of companies to support services they are charging you for.