Lyft Customer Service Complaints - page 2

Worst (non-existent) customer care and simply unbelievable Terms of Service.

First, I had to wait for 35 minutes under the scorching sun (almost 100degrees) at the airport because the first driver cancelled on me after making me wait for 20 minutes and I was assigned a new driver. By the time I got home I was heatstruck from exposure to the heat and the preceding 13 hour international flight. I stupidly left my backpack in the backseat of the car. It had my two laptops, an ipad, a cellphone, wallet with credit and debit cards, cash and most importantly, my passport.

I contacted called/texted the driver right away but no response. Customer service was so unhelpful, it said the only thing I could do was to keep contacting the driver through their lost and found chat. I must have sent the driver at least 30 texts over the next 40 hours, but no response. Lyft said they were sending the driver texts too but since drivers are not Lyft employees they are not required to respond to messages from Lyft. Lyft's Terms of Service do not require drivers to return items found in their car to riders!!

I filed a report with police and the police "visited" the driver's apartment based on the image of Find My app ping of the location of my lost Apple devices in the bag. Incredibly the driver claimed to the police detective that she had never gotten any messages from Lyft or from me. Since she didn't know what to do with my bag, she was "safeguarding" it in her apartment. In the meantime, Lyft refused my appeal (begging, more precisely) to compel the driver to respond by temporarily deactivating her from the pool of drivers until she did. Which means, while fully aware that a rider was having difficulty retrieving valuables (probably worth 10K in total) left in the car, Lyft kept assigning this driver to new riders. I'm not only deleting my Lyft app; I'm removing my financial info from my account and then close my Lyft account. Lyft is an absolute disgrace to the industry.

Completely worthless. If I were you I wouldn't even bother. They don't help with any issues and tbh I don't think they care about it. It's like that company is fine with taking peoples money but offering nothing in return.

Beware, If you load money on a Lyft Account and do not use or require their overpriced sleazy service, you will not get your money back. They are arrogant and obnoxious to deal with hiding behind their strict no refund policy. After a complaint filed with the BBB these Idiots are still practicing BAD BUSINESS , charging for services not rendered. Use UBER they are not overpriced like these Idiots and you wont be ripped off. I look forward to this Company Folding, Poor Customer Service, judging by the reviews they will be gone soon and onto a bright future bagging groceries for all of us they Ripped off.

I would give them 0 stars if I could. They are often more expensive than Uber. Their app is always lagging and has caused issues such as not updating that a ride has been confirmed and I have to get an Uber and then find out the Lyft ride went thru but just took forever, so I had to cancel and get charged for it. I rented a bike which has little to any assistance and when I returned it. After locking the bike, the meter kept going. I had to wait 20 min

I have a complaint about Lyft drivers. Drivers needs to quick cancelling rides. Drivers need to knock the cancelling crap off really QUICK!!!!!!! I am tried lazy drivers CANCELLING!!!!!! If you don't want to DRIVE STAY THE HELL HOME!!!!!!!!!! Suckof freaking tired of it Knock the CRAP OFF!!!!!!

Had a driver show up with her husband driving claiming to be her security went down highway to scare down the wrong way and the company is doing nothing

If I could give 0 stars

If I could give 0 stars, I would. The 4 a.m. trip to the airport, which I booked the previous day, was canceled without warning less than 20 minutes prior to pick up. Unable to see the trip on the app anymore, it seemingly disappeared with no sign of existence, even though I received clear confirmation an hour prior to agreed upon pick up time. This created a crisis for me and my ability to get a ride to make my flight was compromised. The app continued to request and book random trips (some were not even to the airport) without my knowledge or consent. Not only were these trips (mutiple/redundant) booked automatically without my own confirmation, they were pending at triple the cost of the trip that was booked the previous day. I was never charged a fee for the original booking, so i suspect the cancelation was on the driver's end. It was an extremely traumatic experience that I will NEVER repeat as i will not be using this rideshare service again. I was charged a cancelation fee for the unauthorized trips that were "booked" only moments prior to my original trip's pick up time. They were also booked for the WRONG day & time. I nearly missed my flight and this level of disappointment and disgust for a company exceeds all others to date. I will warn my friends/family about the unreliable and manipulative reality that is this app/company. I'm furious, and as I attempt to delete my account, I'm informed that it will be a lengthy process. I must wait for an email but only after downloading all the data. Only then may i "request" a full deletion. I may contact the bbb, though this such a major company, it likely will be futile.

They must be struggling. I had a driver report that he took me all the way to my destination and charge me when I never got in the car. They won't budge on adjusting it to a no show fee only. They have stopped responding. I am a reasonable person and good tipper.. not usually one to complain but this one got me. Just a terrible feeling to feel overcharged and unheard.

I used to have a positive experience, but recently they have bern hard to reach. I had a recent issue and I have been with them for awhile with no major complaints. I wasn't told of a charge, but since it was in their policy they wouldn't budge. I am so upset with the way they responded, after I resolve the fee I will be closing my account and using Uber or a taxi.

They have the WORST help desk ever.

Will not recommend or use Lyft again. There is no customer service to speak with. If you email your complaint, it pretty much is your problem not theirs. I fully believe the Lyft system failed me, yet I am being charged a cancellation fee for not getting my ride. My ride was at the wrong location.

Took a cab and it was just a economical as Lyft and mucyh easier to grab a cab.

On Feb 18th, I contacted Lift using the option "wait and save". However, they charged me the ammount like I did not wait (which I did) on the two rides I had that day: 55.22 (instead of +-33) and 34.59 (instead of +-22). I've tried to contact them about it but they just seemed to ignore me.

Lyft driver never showed up to my location yet I got charged 23 dollars plus a 5 dollar cancelation fee the drive made . I tried to dispute it but Lyft agreed with the driver not being at fault I had proof he wasn't at the correct location I was at a car dealership an he showed up at a restaurant miles away. Lyft stoley money.

Lyft sucks!!! Horrible experience ever. Drivers can't understand simple directions. Don't know how they're even still in business!! Call Uber or walk home, like I did!!!! ?

Lyft sucks!!! Horrible experience ever. Drivers can't understand simple directions. Don't know how they're even still in business!! Call Uber or walk home, like I did!!!! ?

How could anyone trust a ride service that cannot do anything right?
Spent too much time trying to become a customer. They are hopeless and not at all responsive or helpful.
They kept telling me the problems were mine.
No, my good credit cards, American Express, 52 years of perfect credit, and my national CitiBank Costco card were not the problem.
It was Lyft's website and a totally useless customer service. Their "help" answers were not on point or at all helpful.
Cannot believe I spent so much time with a customer service that provides absolutely no solutions.

I will not use Uber or Lyft anymore.
An item I bought from Costco fell out of the box and into the Lyft drivers trunk.
I know this is true because the very next day I went back to Costco with my receipt and they checked.The item was not on the list of items left behind.
Thus the item is in his trunk.
I believe the Costco employee.
I tell Lyft this and it is not resolved.
The driver is allowed to cheat me.
I get the message that Lyft will not team me up with this Driver anymore.
I got charged for a trip I never took when I used Uber.

They have not phone or email. No customer service. Horrible company

On 1/27/23 I was connected to 2 different drivers and the app disconnected both times and never found me another driver and had to use Uber and had to pay 12.00 to get to work which I normally pay 6.00 on Uber and 7.00 on Lyft. I told Lyft customer service about this issue and they blamed the drivers and not taking responsibility for the app having glitches. They refused to give me any kind of credit for the inconvenience because of them I had to buy double fare so I wouldn't be late to work. They dont take responsibility they blame the drivers and riders

I take service lyft 10 January 2023.from
52 country club boulevard worcester to umass hospital .
Aprox. 1.7 miles for 6.99 $
Lyft take of my card 32.99 $.
I speak with driver it's no correct
Driver says me .
is company lyft
I says to lyft for correction .
No answer correctly.
I think lyft is doing fraud with price.
Is very people same situation.

Lyft customer service was completely driven by a chat bit hooked to a text generator. Completely worthless in terms of solving my problem. I admit I was stupid for leaving my shoes in the car - but Lyft did absolutely nothing to fix my problem.

Booked a ride with over 12hrs notice, it showed scheduled but no one ever showed up and at time of scheduled ride my request was deleted in the system(not by me).
Ended up scrambling to get a ride to the airport and missed flight.
Thanks Lyft...NEVER AGAIN

Hi. I have accepted 2-scheduled rides, as a driver, the day before the pick up! I've done everything that's required to pick up these passengers and they were a NO SHOW! The Lyft app will say NO SHOW LETS GO and that's what I do, however I had NO idea after doing my part that I would NOT get paid!! Not cool!!!

They suck. Several times confirmed rides have been cancelled or never picked up including now. Luckily I anticipated this and I'm driving my own car to the airport Fck them

Lyft customer service is very unprofessional, unresponsive, uncaring. A situation that could have been resolved in 15 minutes that started 12/8/22 is still not resolved on 12/11/22. When you contact support they state they are looking into it but never come back and assist. I have screen shots of the conversation I started on 12/10