Should You Tip Your Uber Driver? If So, How Much?
When it launched in 2012, Uber's original stance on tipping drivers was that it would make using the app more of a hassle for drivers and passengers. “In the end, we decided against including one because we felt it would be better for riders and ...
Digital Disruption in Fintech Customer Service – an Uber Moment for All Industries?
Two years ago, during a brainstorming session at Customer Contact Week, a
customer service leader from a government agency stated that it wanted its service to be as good as Nordstrom's. What was a surprise at the time has become a new norm.
Move over airlines! Uber unveils new frequent-flyer style program
Move over airlines! Uber unveils new frequent-flyer style program. USA Today. Uber unveiled a new program that will help customers earn perks like cheaper fares, better
customer support, and priority pickups at airports. Read full story. Like CommentShare.