Posted by Jeff
I loved the HTC EVO and when I heard HTC 10 was being released I couldn't resist but buy one.
Never will I ever buy a phone from HTC again. They are a bunch of liars and cheats.
I pre-ordered my HTC 10 and got myself a 100 dollar discount as well as planning to send in my old phone for a 200 dollar return. It was a great deal.
A month later, I saw online that pre-orders had shipped, so I got excited and waited for my email that had my tracking number. A week later I still had nothing so I contacted Ted HTC about the problem.
I was told that there was an issue with my payment and they had to cancel it. I asked if I would still get my 100 dollar discount and they told me yes but I had to contact sales.
So after my order was cancelled, I called the sales department and told them the situation. Unfortunately they couldn't give me the discount because my order had been cancelled.
So I was a little salty about that, and ended up reordering the phone without the discount.
A few days later my order shipped. I checked my bank statement and saw that not only did I pay for one, but my payment for the first phone had processed 2 days after my reorder.
I contacted HTC and told them that that order was cancelled. Apparently it was never cancelled and payment was in fact good.
I told them I didn't need 2 phones and the issue that was prior.
They ended up giving me my 100 dollar discount and said they cancelled the second phones order. Which ended up being false because it still ended up shipping the next day.
I contacted HTC and started complaining since they lied to me. They told me they couldn't refund me but they could open up a case that could end up being a refund.
As of now, the second phone was shipped back which ended up being money out of my pocket because they wouldnt pay for shipping, and now I wait to see if I get my money back.
I just wanted an HTC 10, but that seems to be too hard for HTC to do for me. Never will I buy from them again.