Posted by ANONYMOUS
Since moving to AZ in Dec. 2016 - and signing up for COX @ $89. per month... the costs have been increasing continually.
In January 2022, I called to complain about this again (MONTHLY COST HAD INCREASED TO $182.98 SINCE DEC. 2017). I spoke with a woman in OK... she told me that if I would agree to remain with COX for 24 months, she would "lock in" my rate for TV & internet at $172.50 per month (for some unknown and inexplicable reason... this included $20 per month for phone! I do NOT have a COX phone... but in order to get this lower rate.... she said that this was an essential inclusion). So... for the past 12 months I have been paying the agreed upon $172.50 per month.
NOW - the January 2023 bill has arrived... stating the amount due to be $180.47 per month.
This morning I have spoken with two men (ONE in KS, THE OTHER in OK - both so adept at reading their script).... they are telling me that I still have the "discounts" agreed upon... the rates for TV have increased - (over which these men tell me they have no control). In other words... making an agreement with one COX representative a year ago (Also in OK) means nothing today.
HONESTY IS NOT A CONCERN AT COX. A TRULY DISGUSTING COMPANY... WISH I LIVED WHERE HAVING ANOTHER OPTION WOULD BE POSSIBLE.
Moving out of AZ - and leaving COX behind ---- coming soon!