Verizon Wireless vs Xfinity
Customer Service Comparisons
Best Customer Service Rating
Verizon Wireless has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
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Verizon Wireless | 44.39 | 2,502 | | | | | |
Xfinity | 31.89 | 1,065 | | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Verizon Wireless has had 2,502 total customer service ratings of which 335 have been positive and 2,167 have been negative. This has resulted in an overall classification of Disappointing.
- Xfinity has had 1,065 total customer service ratings of which 84 have been positive and 981 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time: