Posted by Greg
I called in a service request for my internet service. My internet was randomly dropping out multiple times daily, gateway would restart daily, and I couldn't get WiFi in 2 bedrooms. I was told that a repair tech would be out the next day to fix the gateway issue and install an extender. The repair tech fixed the gateway, but had not received an extender order. I call back and was told, "no problem, I can ship one to you". She spent 15m putting me on/off hold and trying to up-sell additional service, then said she couldn't help me. I was transferred to the 2nd rep, and went through the same on/off hold and up-selling attempts for 17m. The 3rd rep kept me on the phone for another 15m and said he is shipping me an extender. He said I'd receive a confirmation email within 15m. It's been 2h and I haven't received the confirmation email. I dare to call back, already missed over an hours pay. I'm calling later to cancel my service. Ridiculous service! Never will I again use Suddenlink.