Posted by Angry North Carolina PE Victim
Progress Energy is the face of heartless, greedy Corporate America that is sucking the life out of the middle class and working class in this country. We went to try and negotiate a payment plan on our past-due bill (which is staggeringly high thanks to a record heat wave in NC) only to discover Progress Energy no longer has Customer Service locations where you can talk to an employee of the company. They shut them all down! There are "payment centers" that are run by check cashing stores and groceries, but no one there has any ability to handle payment agreements. All they have is a 800 number, where you're given the option of postponing payment for 7 business days or sitting on you thumb and spinning. They've effectively walled themselves away from their customers. And if you *do* manage to reach someone over the phone in Customer Service, once they realize you're calling about trying to make a payment agreement, they put you on hold and leave you there.