Posted by Anonymous
Due to poor customer service, I will no longer be using Page Plus cell phone service... After giving a detailed description of the sim card needed for my new phone, your sales associate shipped me the wrong card. Before the purchase I was promised a refund if I did not receive the correct sim card. After receiving the wrong card, I contacted Page Plus. I spoke to the highest possible manager who could not help me. She was unable to refund the item or credit me my money even though Page Plus was at fault. I was also denied a contact name to file a complaint. During this whole process I was very disappointed overall with the customer service.