Naxa Customer Service

User Reviews, Ratings and Comments

Naxa customer service is ranked #986 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 17.20 out of a possible 200 based upon 8 ratings. This score rates Naxa customer service and customer support as Terrible.

NEGATIVE Comments

8 Negative Comments out of 8 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 8 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Naxa

    Customer Service Scoreboard

    • 17.20 Overall Rating
      (out of 200 possible)
    • 8 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.7 Reachability
    • 1.0 Cancellation
    • 2.7 Friendliness
    • 2.2 Product Knowledge

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Posted by Big grandma


The battery don't last long that's
It will not pick up movies movies on a road trip
I had the Wi-Fi
but they won't go nowhere.

Posted by Anonymous


Nrc 175 Clock Radio Cd Player

The Most Confusing Product Plus The Insruction Booklet Doesnt Makeany Sense And Th Technicians On Phone Know Nothing About Product.
Extremely. User. Unfriendly Horrible All Sround

Posted by Melody


Just got the tablet and can't get the Bluetooth keyboard to work and can't get any customer service to help.

Posted by Nnstils


The worst manuals ever. Unclear , wtitten poorly and basically are confusing for any normal consumer

Posted by Anonymous


The worst customer service overphone

Posted by Anonymous


I don't want help right now, I want to write this review to tell you all how garbage my Naxa tablet is. I got this for Christmas, and I was all excited. One thing I Noticed right off the bat is that it has a 2mega pixel camera. Sucks, but I wouldn't expect a 100$ tablet to have the best camera. But it annoyed me how the box Said "high resolution camera" which I noticed later that the camera looked almost black and white and the resolution was something like 360p. I booted it up, which took over a minute, and I had to answer some questions, login to my Google account,etc. I finally got to the home screen, and it was ok. I played some games, ran a little well.i decided to try the bluetooth keyboard. It worked well for about 3 days, and one day when I tried to connect it, it connected, but disconnected after 5 seconds. It hasn't been working since. The speakers are ok, but I usually use earbuds. The Screen resolution is like they said, 720-1080p. I. Youtube, I can only turn the quality up to about 480p without it lagging like hell. Again, I don't want help, I'm only writing this because both amazon and Naxa support wouldn't help me. The tablet is only good for light Web browsing.

Posted by Dale


Tried to have defective camera case repaired or replaced.Was told to first return it to selling store and then told to send in unit pay postage both ways and wait six weeks. Agent kept speaking over my conversation and could not speak or understand English very well.I am returning unit to store and never purchasing a Naxa product again.

Posted by seatjumper


I recently purchased two DVD players model number nd861 and with in the first month one stopped. So I returned it to the store at Fred's in donalsonville ga. But by the next week later the other one stopped working but now it was passed the store policy for returns.I spent my hard earned money and I was taken by cheap products and I will let the store and all my friends know and make sure they don't make the same mistake.

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Contact Information
Customer Service
323-583-8883

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Naxa Manuals
Company News
New Naxa NHS-5002 Soundbar Speaks Alexa
The NHS-5002, a 42-inch TV soundbar, uses Amazon Alexa to play music and to get information, news, sports scores, weather, and everything else Alexa does. The speaker is certified for use with popular music streaming services including Amazon Music, ...
Founding member AstaReal withdraws from NAXA
Steinford also emphasized that the timing of AstaReal's withdrawal and the arrival of Alphy Biotech as a new member was purely coincidental. “We are choosing to focus on the education and awareness of the astaxanthin market,” ​Steinford told ...
NAXA enters into partnership with UNPA
The Natural Algae Astaxanthin Association and the United Natural Products Alliance have signed a Memorandum of Understanding (MOU) partnership focusing on boosting awareness of algal astaxanthin.