Posted by luca
I called the customer service 800# to find out the incoming wire transfer instructions and after having a futile conversation with a computer I was eventually transferred to a "customer service" rep in the Philippines who only knew the script and didn't even know what I meant by wire transfer instructions. After explaining that I wanted to wire funds into my account and after holding for several minutes more she was unable to provide instructions. This is my typical experience with Morgan Stanley. You can't get a human on the phone very easily and when you do it's someone in a foreign country!