Posted by Anonymous
I am completely appalled at Meijer's customer service. I received a delivery order and the shopper was permitted to make the most asinine substitutions. An example is an order Valentine candy replaced with melts to make candy with. Cheese and crackers replaced with french onion dip. I realize brand substitutes is a thing though I had no idea the shopper had so much control over my money.
I called and was told by the representative that my entire order would be refunded within a few business days and then I received this email a week later.
"I apologize for your recent experience regarding your order. Providing a positive customer experience is a priority at Meijer and I would like to thank you for taking the time to communicate your concern. If we plan to succeed in the future, we depend on our customers to provide us with honest feedback.
We have denied your refund request. When you have any brand substitutions, the shopper can substitute anything they feel is close. I reviewed the substitutions and they are acceptable under any brand heading. In the future, if you change that to no substitutions, you won't run into this issue. I am sorry to hear they ran late for you, I have added points to your mPerks in the amount of 10,000 points.
I sincerely hope we have the opportunity to serve you again in the future. We appreciate your business."
I have used Meijer online frequently in the past. I realize that Meijer doesn't care about the loss of one customer though they have certainly lost my business.