Posted by Anonymous
Worst company I have ever had the pain of dealing with. Purchased an external hard drive that never worked correctly out of the box. Had to spend an hour on their chat line as they charge $25 up front for phone support - need to give them your credit card number before you can even place the call. Information from the chat session was useless - a bunch of canned responses that didn't help. After two months the drive completely dead and back to the chat for another wasted hour. In order to get a replacement I have to first send back the dead drive at my own expense. They won't pay for the return of their own defective product. Never in my life have I encountered a company that forced you to pay for their own problem. Was told that it was a "business decision." I've made a decision never to to business with them again. I'm totally appalled.