Half.com Customer Service

Poor customer service. Calls to their customer service line reaches a telephone prompt that simply hangs up on you. I can't even get an answer or support for a simple issue. I'll just buy my books at Indigo moving forward.

this company are really worst i ever meet. i order the book online. it has been one month already, but i still did get my order. it cost me 50 dollars. i all many time the phone number, but i can not able to connect to customer service directly.

It is unacceptable that we cannot contact anyone about an order that was placed on June 14th and shipped on June 15th. We have only seen the amount taken out of the checking account but not tracking information and no book.

The phone number is just rude. I was disconnected without being able to address my problem. RUDE.

spent hours putting cds in cart. had to listen to most somewhat before adding them. Must have put 10+ in from wonderbooks . Went to add another when almost done and my cart is empty and none of the cds show up in searches in Wonderbooks store. I don't think I even remember all of them anyways. Wasted night? What can i do?

My bank account was double charged for the same item. I've been trying to resolve this issue for a while to no avail. The phone number provided for customer service literally hangs up on you. I've sent an email and haven't received any reply regarding my concern.

Half.com's website is HOPELESSLY difficult and impossible to use!I have been trying to 2 days to cancel a sale and issue a full refund. The refund link doesnt work!! Nothing happen. So the buyer still does not know she is not getting my book because there is no link to her, either. And all my emails to half.com just bounce back as dead letter mail.



Book: The Pelican Brief

I'm also getting false charges to my credit card for the second month. Never been to the site or even bought anything from them.

Reaching half.com was impossible! tried many times and nothing but roadblocks and dead ends. I turned it over to my C/C company, they tell me it's a rash of complaints and my card info was shared from ebay and hacked.

I'm canceling my ebay account also!!!

I too am dealing with 3 unauthorized transactions on my credit card from them. Typical ebay company nothing but corporate scams, lies and theft. Of course they have no avenue provided to contact or correct the problem. I'm lucky my credit card company protested the charges and will refund. The rep said this is a huge problem reported by many customers. How come the public isn't informed of the hacking??

I have a couple pending unauthorized transactions from this site. I've tried to get a hold of you guys on your 800 number and it automatically hangs up on me with any option i pick. I will never buy from this site due to this situation. This is ridiculous!

Half.com: Irresponsible business, Zero customer service

If you intend to sell books thru Half.com, please be warned and advised. This site does not care about sellers. They cancelled our selling account after 10 years of long standing good history, because of a supposed shipping violation; they never explained the violation even though we requested explanation several times. Only possible communication with them is via email (they call themselves "an online company"); the online customer representative was very rude and not helpful, ignored all our questions or concerns and simply kept referring us to their "help" pages. Since half.com accounts link to eBay.com, this caused our eBay.com account to also be blocked, which is a totally different site with different policies. This blocks seller activity also on the other site, and doesn't even let you use the account for buying any product; but half.com did not care about helping resolve the situation. The eBay people tried to help but they could not do anything about the already blocked account.

On top of this half.com does not immediately pay seller revenues, as policy they only pay twice a month and they provide no option for requesting immediate payment if you are in urgent need of the money. So upon cancelling an account like they did to us, they place your pending payments on a 60-day hold period, which we doubt is legal. After 60 days when you try to reclaim the frozen funds they come up with another list of hurdles and "account identity validations" in order to release your money. In our case we did not have any extra identity validations to do since our account had current up-to-date information, so then the customer representative simply stopped responding to our email requests for payment. (There is no way to contact them via phone).

We had to call ebay for advise, they provided a phone number for half.com 800-545-9857, when you call this number it is an endless loop voice response system that never connects you to a real person. So, when there is a problem with these people, there is no simple way to resolve issues and you are stuck, and THEY ARE EXTREMELY DISREGARDING AND DISRESPECTING OF SELLERS, who are THE ONES WHO ALLOW THEM TO EARN THE STEEP FEES they charge on every book sale.

If you intend to sell with this company beware of their questionable and unfair practices, try to take your business somewhere else.

Thank you.

alf.com: Irresponsible business, Zero customer service

If you intend to sell books thru Half.com, please be warned and advised. This site does not care about sellers. They cancelled our selling account after 10 years of long standing good history, because of a supposed shipping violation; they never explained the violation even though we requested explanation several times. Only possible communication with them is via email (they call themselves "an online company"); the online customer representative was very rude and not helpful, ignored all our questions or concerns and simply kept referring us to their "help" pages. Since half.com accounts link to eBay.com, this caused our eBay.com account to also be blocked, which is a totally different site with different policies. This blocks seller activity also on the other site, and doesn't even let you use the account for buying any product; but half.com did not care about helping resolve the situation. The eBay people tried to help but they could not do anything about the already blocked account.

On top of this half.com does not immediately pay seller revenues, as policy they only pay twice a month and they provide no option for requesting immediate payment if you are in urgent need of the money. So upon cancelling an account like they did to us, they place your pending payments on a 60-day hold period, which we doubt is legal. After 60 days when you try to reclaim the frozen funds they come up with another list of hurdles and "account identity validations" in order to release your money. In our case we did not have any extra identity validations to do since our account had current up-to-date information, so then the customer representative simply stopped responding to our email requests for payment. (There is no way to contact them via phone).

We had to call ebay for advise, they provided a phone number for half.com 800-545-9857, when you call this number it is an endless loop voice response system that never connects you to a real person. So, when there is a problem with these people, there is no simple way to resolve issues and you are stuck, and THEY ARE EXTREMELY DISREGARDING AND DISRESPECTING OF SELLERS, who are THE ONES WHO ALLOW THEM TO EARN THE STEEP FEES they charge on every book sale.

If you intend to sell with this company beware of their questionable and unfair practices, try to take your business somewhere else.

Thank you.

Credit card information compromised. Unauthorized charges by unknown persons. Police report filed at the day after the incident. There is no one to talk to at this company

If you have issues with your order, contact the seller directly. Half.com works kinda like eBay. The website isn't selling the items; individual sellers are. Also, sellers have a full 7 days to ship your order, per Half.com's policy. Some sellers wait until the very last day to ship it regardless if you requested that it be sent out sooner. They don't have to honor your wishes. They just have to ship it within 7 days of the sale date. Take that in to account when you purchase from the website.

This is the worst site ever never use it you will be sorry if you have a problem.....

I was charge for 2 books and didn't even get the one I asked for and was charged AGAIN For the one I asked for. They kept the money for the wrong book that I sent back. I'm so upset and I need something done, I want my money back ASAP. I'm a college student who is struggling and cant afford you or anyone else to be taking away from me when I'm trying to get my education.

Terrible customer service. Phone number provided by Pay Pal and Ebay for Half.com does not work. It doesn't even say you have reached Half.com. Cuts off in a few seconds after connecting. I have sent multiple emails to no avail. "We will get back to you in 5 minutes!!!" Days later no response. I want to resolve an issue and no one responds. I should not have to contact the buyer myself. They should send him the money and be done with it. Site is not what it used to be.

Terrible service. Charged the account for extended rental and can't print label. Can't reach anyone. EBAY washed their hands. Instructed to call individual that book was rented from. HOW!!!!

I ordered a book from Half Price and they sent me the wrong one!! and they didnt refund me till weeks later. I will NEVER buy anything through this company again.

cannot get through - called 8 times and each time they disconnected the call prior to even reaching a human being

Don;t bother with the phone number as it just hangs up on you. What a joke! Their online support says nothing about return policy if you get the book and you are no longer in the class. DO NOT WASTE TIME RENTING HERE! I can't even print out the return label!

In order to return rented Items with Half you have to print everything out when you first rent, because getting back to the resources later is extremely confusing. I still cannot find the history of my record with them. I checked in ebay and book-rental as well. Nothing!

I ordered a Talmud Balvi book set.I purchased these books November 13, 2014/ The transaction number. I really don't want a refund. I would prefer the books instead. It's actually a phenomenal price on those books. If bysome chance I cannot get those books I guess a refund would be acceptable.

Definitly not worth it. I will not be using this website again. I rented 4 books, and because they were now overdue because the day I ordered them the due date was before the semester was over, it will not let me print a return label OR pay for the book in full. I received an email saying it was going to collections because it was late and there is nothing I can do about it.

I am trying to resolve an issue with half.com but there is no way to contact them and get a person on the line. I sold a math book to someone who obviously bought the wrong edition. He claims to half.com that II shipped the wrong item and half.com sent an email to me that I am being debited for the book. First, I am not a book seller so I didn't have an inventory of math books here. I sold one book and he clicked on it, bought it, and I shipped it. Second, I wouldn't know how to defraud someone by listing the wrong ISBN number with the wrong picture since I use Half.com's photos and info. Thirdly, I have no redress- no way to state these facts in this argument. This kid probably dropped the class and wants his money back since the sale was awhile ago and half.com is like a Communist regime.....sellers have no say, no recourse and frankly, they do not care to hear from you. Don't sell on this site. You can get screwed.

I Had Excellent Service And Packaging. Thank You Half The Cost Of Amazon With The Shipping. Will Use Again. I Will Post On Facebook. Marge L

I am amazed to see half.com on here with low ratings. I have used them for years, with hundreds of purchases from dozens of users. I have had 2 or 3 small problems and they were resolved quickly.

It seems that many of the negative comments come from one time users; people who never gave half.com the shot it deserves.

It is by far the best place to buy books, movies, Music, CDs, DVDs.

Just be aware of the sellers rating and don't try to get something for next to nothing.

never had a problem with this company