Posted by Roy in Oregon City
I've been with Century Link for 7 months now and overall the experience has been decent.
Last night I opened my Dec. bill and noticed it was higher than it should be. Digging into it I discovered there was a $5.00 late fee tacked on, which startled me because I take great pride in paying my bills on time. I checked my Nov bill and it was $95.40 due on 11/21. The Dec. bill shows receipt of $95.40 on 11/15. So why the late fee?
Looking further into this I saw that there was an adjustment made (actually a small series of adjustments labeled UFB or IFB or something) that totaled $.60 and we back dated to the Nov bill. Since that $.60 was not on my Nov. bill there's no way I could have paid it, but it generated a late fee.
I saw about 4 phone numbers on my statement, so I picked one, fully expecting to not reach anyone, but got through to a customer service rep right away (even though it was 7:00 pm. The lady was nice, even though I was a bit gruff with her and looked into it for me. After a couple minutes she said there was some type of billing glitch and they would credit me the $5.60. I wasn't to happy with the fact it will take up to 2 billing cycles to get the credit, but the customer service rep did a professional job.
Now if I don't get my credit in 2 billing cycles this will quickly move to the disgruntled list and I will complain to anyone that will listen ( FCC, BBB, Local news). It's only $5.00 but there's principles involved.