Air Canada Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Air Canada customer service is ranked #594 out of the 1024 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.53 out of a possible 200 based upon 353 ratings. This score rates Air Canada customer service and customer support as Terrible.

NEGATIVE Comments

325 Negative Comments out of 353 Total Comments is 92.07%.

POSITIVE Comments

28 Positive Comments out of 353 Total Comments is 7.93%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Air Canada

    Customer Service Scoreboard

    • 29.53 Overall Rating
      (out of 200 possible)
    • 325 negative comments (92.07%)
    • 28 positive comments (7.93%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.8 Issue Resolution
    • 1.6 Reachability
    • 1.7 Cancellation
    • 2.9 Friendliness
    • 2.8 Product Knowledge

Add your review! Return to the main Air Canada customer service scoreboard page

Posted by Anonymous


I had the pleasure of using your service direct to Heathrow from Edmonton in October 2009.
I must say I was really impressed with the terrific service and very good meals and pleasant attitude of your air staff.
I am looking forward to using Air Canada again.
I would gladly recommended your company to anyone.

My flight numbers were AC0898 and AC0899

Thank you. Kathleen R. Andrews


Posted by avitue


I've been flying with Air Canada for over 20 years and have never had any major issues with them. The staff are always very friendly and my flights always arrive on time. I've never lost baggage. Their online site is very easy to use for bookings and it is a pleasure to fly with them. :)

Posted by RMacy


I just had a great experience with a customer service person from Air Canada. They were extremely friendly and understanding of my situation. I was a little concerned after reading the comments on this page, but I guess I just got lucky. This type of service is way to few and far between these days... especially in the air travel industry!

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Contact Information
General Customer Service
888-247-2262

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