iRobot Customer Service

User Reviews, Ratings and Comments

iRobot customer service is ranked #867 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 22.20 out of a possible 200 based upon 7 ratings. This score rates iRobot customer service and customer support as Terrible.

NEGATIVE Comments

7 Negative Comments out of 7 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 7 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • iRobot

    Customer Service Scoreboard

    • 22.20 Overall Rating
      (out of 200 possible)
    • 7 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 1.8 Reachability
    • 2.3 Cancellation
    • 3.5 Friendliness
    • 2.5 Product Knowledge

Add your review!

Posted by Mauricio


WORST COMPANY IN THE WORLD
I need one piece and I have ordered it 3 times, because I have received the wrong piece three times. I cant use my roomba because Irobot keeps sending the wrong Items, despite calling customer service multiple times. DONT BUY FROM THEM ANYTHING, THEY ARE A SCAM!

Posted by Anonymous


This is my 2 nd I robot. The first was great. The newer generation advertised better suction, better rollers. Wrong! It sits beeping while the old robot works. It needs a new filter every time it will be convinced to run. No one in town carries the filters. For the price of ordering filters online every use, I can hire a full time maid. It is true the rollers don't tangle. They don't roll that often. In short, POS

Posted by beetle1a


The robot doesn't seem to respond to iphone commands. One cannot guide the iRobot, but it always seems to go over the same areas without going over the whole room. Just to get any use I've had to take the robot off it's station and place it where I want it, and it still doesn't go over the whole room. The phone control is hard to use and difficult to understand and is really useless.

Posted by Lauren


Horrible product, horrible customer service. When it works, it's great, when it doesn't horrible. Has not worked correctly since I purchased. The company has sent me new units, none work and now I am getting to help, no return emails, calls, nothing. Do not buy

Posted by Do not buy iRobots - see trust p


Please do not purchase the iRobot. I have done it and now regretting it. My robot been damaged so I have sent it for the repair on 24th May. Still "fighting with them" (it's 8th July) to receive them back. Keep receiving same emails that they will look into it... since June (meant to be 10 day for the repair). Please. Do not buy you will save your time.

Posted by Unhappy Roomba customer


Impossible to speak with a customer service person. Don't buy from iRobot or any iRobot product. There is nowhere to turn if you have a problem.

Posted by christianschlagler


this was horrible the lady that i spoke to was nice the contact time ends 6:00pm on saturdays and she told me that she was going to work out a deal for me and put me on hold then hung up on me at 6:04 then i tried to call back and i couldnt i want something done about this soon

There are currently 0 Positive Comments for iRobot.

Be the first to submit a positive comment
There are currently 0 Employee Comments for iRobot.

Be the first to submit a comment from an Employee

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons
Company Replies

Authorized representatives of iRobot can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
877-855-8593

iRobot customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the iRobot corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your iRobot questions from HelpOwl.com.

Reviews & Ratings

View thousands of iRobot user reviews and customer ratings available at ReviewOwl.com.

iRobot Manuals
Company News
Ben Kehoe, Cloud Robotics Research Scientist, Discusses Serverless @iRobot
On this week's podcast, Wes Reisz talks with Ben Kehoe of iRobot. Ben is a Cloud Robotics Research Scientist where he works on using the Internet to allow robots to do more and better things. AWS and, in particular, Lambda is a core part of cloud ...
Bear of the Day: iRobot (IRBT)
Bear of the Day: Skechers U.S.A (SKX) · Bear of the Day: Southwest Airlines (LUV) · Bear of the Day: Credit Suisse ... Performance · Site Map · Podcasts · Earnings Calendar. Client Support. Contact Us · Share Feedback · Media · Careers · Advertise ...
IRobot Stock Falls On Holiday Discounting Concerns
A USA Today article on the best Black Friday deals noted that the iRobot Roomba 690 robot vacuum is marked down $100 to $274.99, "the lowest price we've ever seen." In a report Friday, Needham analyst James Ricchiuti said he believes the stock decline ...