Wells Fargo Customer Service

Wells Fargo does not have customer service any more, Wells Fargo replaced the customer service by threatening service and dictator service.
. I am complaining here because I was ordered by an ECMO not to complain to Wells Fargo.

I have been a customer of Wells Fargo for 38 years with my account preference mailing address a P.O.BOX. and do not call me.

The first 35 years went fine with satisfaction but 3 years ago the problems started to me and to most of Wells Fargo's customers as you can recognize from the complaints online, most of the complaints are 3 years old or less. My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under the Wells Fargo's management. Since then, Wells Fargo start sending their mail to my resident and not to my P.O.BOX. mailing address and they start calling me to my home, work and cell phone constantly in violation of my privacy rights, my civil rights, my account preference, the laws and the regulations.

I filed a complaint every time I received from Wells Fargo mail to my resident and phone calls. In each complaint I requested Wells Fargo to stop sending their mail to my resident and to stop calling me and to direct their mail to my mailing address.

I agree with the rest that the ECMOs do not tell the truth, this is why I requested Wells Fargo to have all the communication with me in writing by mail or Email to document the misleading information provided by Wells Fargo. and this is why the ECMO prefers to contact the customers by phone so their lies will not be documented.

In the last 3 years I filed to Wells Fargo more than 250 complaints (100 over the phone and 150 in writing) but all the 250 complaints were closed by the ECMOs without providing a solution to this issue.

On Jan 18, 2024, I received a letter from the Enterprise Complaints Management signed by an ECMO by the name of JAMIE H. (if the name is true) Who ORDERED ME IN WRITING to stop complaining to Wells Fargo About this issue even if they did not provide a solution and this JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to direct their mail to my mailing address and this ECMO JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop sending their mail to my resident and This ECMO JAIMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop Calling me. They put all the blame on the US Patriot Act and not on Wells Fargo.

Also, this ECMO JAMIE H. acting like a dictator ORDERED me in writing to stop complaining to Wells Fargo and ordered me to go complain to the US. Government about this issue.

The ECMO are getting paid to solve the issue of the customers and bring it to satisfaction, but those ECMO are aggravating the issues by asking the customers to stop complaining because this silence would be to the satisfaction of the ECMO and not the customers. the customers are having an issue which will not disappear when they do not raise their voice and complain. The ECMO wants to MUTE the customers and bring them to silence about their issues so the REAL WELLS FARGO MANAGERS do not know about the unsolved complaints and will not know that the ECMO are not capable to investigate the customers issues and are not capable to provide solutions. Now it seems that Wells Fargo is paying for the ECMO to act as dictators not to solve the issues.

The US. Department of Treasury contradicted the Statement of the ECMO about the US Patriot Act and about the Government responsibility for this issue.

After the letter I received from the ECMO JAMIE H. I recommend that the Enterprise Complaint Management Office (ECMO) change their name to the Enterprise Complaint Dictator. ECMD.

Remark: here are some of the descriptions of the ECMOs Duty as posted in the employment ad by the Enterprise Complaints management office. Read it and be the judge if the ECMO are doing their duty which they are getting paid to do or what they are doing is wrong.

(The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Operational Risk, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers' experience and drive out dissatisfaction).

Wells Fargo does NOT have customer service. Here is the result of my experience with Wells Fargo Customer service. 3 years ago, Wells Fargo contracted the customer service to the Enterprise Complaints Management office who in turn contracted the independent contractors labeled ECMO to deal with the complaints.
The ECMOs are employees of the Enterprise Complaints Management who are working from the comfort of their home without any supervision and NOT under the Wells Fargo management. To verify my words all you have to do is to ask any ECMO if they can connect you to a supervisor or a manager and the answer will be NO. You cannot complain about an ECMO because they are working independently without supervision or management to complain to.
Those ECMOs customer service working from the comfort of their homes have no connection to Wells Fargo nor to managers or supervisors, they cannot conduct an investigation or provide solutions, all they can do is to provide FAKE apologies and lies. Those ECMOs have the Wells Fargo computers that contain all the customer's information unsecured in their homes and they take it with them to the restaurants and on their vacation. Anyone who can enter their homes or can get his hand to their computer, will have access to the customer's information, this is why the Wells Fargo accounts fraudulent charges are increasing in the last 3 years. This is an expected result of unsupervised customer service who were given the bank's computers that contain the customer's information to take with them anywhere they want.
Wells Fargo's computers that contain all the customer's information are scattered throughout the world unsecured, unguarded, unsafe by guards and unsupervised. Some of the ECMOs who answer the complaints sound drunk, asleep or not in a sound mind or unimpaired by mental illness, drugs, when they are dealing with the complaints because they are unsupervised and no one knows if the ECMOs are having a drinking, on drugs, in bed, in restaurant, in a car or in vacation while responding to the complaints. Conclusion: If you have an issue with Wells Fargo you better complain to the Consumer Financial Protection Bureau, to the Office of the Comptroller of the Currency and to the Better BusinesS Bureau.

Wells Fargo hires thieves to work for them. My daughter's debit card was comprised through employee, and three months later Wells Fargo finally compensated her bank account. This morning, her account was again drained. This time they just took the money out. No reason for the money just disappearing but the response from Wells Fargo was "We can do what we want with the money and there is nothing you can do about it". I would recommend people to GET THEIR MONEY OUT OF THIS BANK before it disappears and you are told there is nothing you can do about it

Wells Fargo employees are incompetent and unprofessional. I would never use them if not for my father and having his mortgage through them. I didn't realize how bank employees could offer no help at branch we had went to, to get help. The office manager had no clue of how to handle his situation. He had a total loss on a home fire. His insurance company was paying out finish paying of the mortgage. However the insurance check was for more than what the home mortgage is. Since the check was in both owner and mortgage company, we went to a branch to try and get this taken care of. They wanted to argue with us and even called USAA on a conference call and the man wanted to even argue with the insurance agent. It was crazy. Finally after about an hour and a half all we get was a phone number. Called that got more information and what we thought we needed to do. But now, over a month later and mind you the check the insurance cut is cashed, we are having a run around. I would never want anyone to go through what we have been going through, so I wouldn't go to Wells Fargo for any of your banking needs.

They don't know how to collect claim information. And they still didn't give me the full amount I deserve. called them back to address the issue because the information they received is incorrect. Sent them proof and I still got denied. I will be switching to a new bank soon after a decade with being with them.

I had one of the most disgusting experiences in any bank in my life today. A petulant self entitled millennial bank manager dared to tell me that if I draw two cheques cash in the one day then Wells Fargo has the right to know what I want the money for! I couldn't believe it and when I said forcefully that's outrageous...she took offence as all puerile millennial's do and actually stated she was going to call the police!!! Disgusting woman her branch is Sunset Drive Miami Florida 10815 SUNSET DR
MIAMI, FL, 33173

Please Well's Fargo if you read this fire her immediately she is a threat to your public relations at your organisation!...again the only word that come to mind DISGUSTING

Arrogant and incompetent. Not to mention rude and just plain stupid. Wells Faro froze my accounts' from withdrawals for 3 weeks causing me hours of work to move funds from my other banks causing late payments and causing me to miss out on an investment opportunity. All this was because Wells Fargo said that their computer showed that they did not have my cell phone number that was clearly seen in my account profile. Even though they admitted to having my cell phone number: they said there was nothing they could do until their computer recognized my cell phone number so the computer could send me a confirmation text. No one at wells fargo had the brains or the ability to correct their computer error. So, I closed all my Wells Fargo accounts and advise you to do the same!

I deposited a check into the atm using my debit card. It was after hours so it wouldn't clear until morning. Wells Fargo gave me an amount from the check until the check cleared. Dumb me forgot to endorse the check so they put a hold on the check for 7 days and took back the money they spotted me until it cleared. So , now I have no money at all and am overdrawn for 7 days bit they still have my check. I called customer service and they said they could transfer me to loss prevention because they handle these situations. I agreed and she transfered me to a department that closed for the day 2 hours earlier. She had an attitude and didn't do anything, couldn't answer any questions and just pawned me off. Horrible customer service. This was supposedly a supervisor, her name was Megan. I most likely will change banks when this is resolved.Thanks for nothing Wells Fargo.

Banking with Wells Fargo for over 20 years and the customer service has become unacceptable. First the Lake Worth Office on Lake Worth Rd, right before Jog is awful, and their attitude is if you dont like it go to another bank. I called and made complaint with some guy called Mr. Mike and he too, same attitude, don't care and if you don't like it go to another bank, this is what i will do. So sad, as this use to be a very good bank but the customer service has just went down the tubes, starts with management and all the way down to the tellers.

This is the worse customer service I have ever had. My mom had a car she signed for on her granddaughter and it was repossessed. We did not know she was behind. We had called in June when she was switching jobs for a deferment. The person we spoke with told us we were all set. We called to find out what was going on and I asked for a supervisor because the guy I was speaking with didn't seem to know what he was doing. He kept telling me I needed to listen to him. After several times saying nicely to put a supervisor on the phone I ended up going off on him. He finally got a supervisor but not before getting the last word. The supervisor was pleasant however she couldn't help because another department handled the account. She transferred me over and the girl was rude and short. Just because a circumstance cause the car to be repossessed does not mean you should be rude and treat people like they are skum. I had to call back today to find out about getting stuff from the car and that girl was just as rude. When she hung up there was no thank you for call no goodbye just click. This company is the worse!!

I would like to give you my opinion after 2+ years of experience in contact with Wells Fargo Customer service about the same issue that never resolved yet. This complaint is about THE WELLS FARGO CUSTOMER SERVICE. I was told in writing buy Wells Fargo So called ECMO (EXECUTIVE COMPLAINT MANAGEMENT OFFICE) that Wells Fargo has no email or website for online complaints and has no managers or supervisors. Customers like me find no REAL Wells Fargo site to complain but here. So here we are. Wells Fargo has no real customer service like before anymore, Wells Fargo seems to have a contract with a company called ECMO. (EXECUTIVE COMPLAINT MANAGEMENT OFFICE) which IS NOT Wells Fargo Bank, to answer the complaints of the customers without any supervision or management by Wells Fargo. The employees of this company ENTERPRISE COMPLAINTS MANAGEMENT OFFICE are called ECMOs. They are working from the comfort of their homes without any supervision and their computers are unsecured by Wells Fargo which make it UNSAFE for the customer's information, anyone who has access to their homes will have access to their computers and then will have access to our accounts. Those ECMOs do not seems to be able to investigate the complaints and not able to provide resolution, all thy can do is copy and paste standard answers and deliver it to the customers with an apology that is not worse the paper that they print on it. Those ECMOs makes it more interesting when they send you an answer for someone else's complaint or when they sound drunk or sleepy in their answers. And I do not think a professional people are answering the complaints, The responses to the complaints seem to have been answered by their family or friends or anyone else but not by professional bankers. DOES ANY ONE TRUST THAT HIS BANK ACCOUNTS TO BE SCATTERED IN THE EMPLOYEE'S RESIDENTS ALL OVER THE WORLD? What do you expect from this bank who does not even have an email address for their customer service in this 21st Century! Bottom line, it seems that Wells Fargo DOES NOT have customer service department, they have a subcontractor, it seems Wells Fargo is going down soon, and the Wells Fargo management knows it, this is why they are not putting any effort in managing Wells Fargo, they are letting it go bankrupt.

May 25, 2023, at 1:30 p.m. was the first time I entered a Wells Fargo branch since 2020. At my visit to branch #72437-20 in Anaheim, CA, I found out that my ATM card was expired, I requested from the employee at the window to order my replacement card. The employee requested help from the BRANCH MANAGER, who, after looking at my account, told me that he cannot order the ATM card from his computer and that in order for me to order a new card, I MUST MAKE AN APPOINTMENT AND SIT WITH A BANKER. He then proceeded to tell me that no appointments are available soon, but he can put me on a waiting list and get me to meet a banker faster than making an appointment. which I found it ODD because i have been with Wells Fargo for more than 35 years. Usually, they want you to sit with a banker to try to convince you to open more accounts that you do not need and to make investments that profit the bankers. I WANT TO KNOW: 1- WHY DID THE MANAGER AT THE BRANCH TELL ME THAT I NEEDED AN APPOINTMENT TO SIT WITH A BANKER JUST TO RENEW MY TELLER MACHINE CARD? It must be a hidden reason that benefits the banker.
2- DOES THIS MANAGER THINK I AM STUPID TO TELL ME THAT HE CANNOT RENEW MY CARD ON HIS COMPUTER?
3- HOW COME WHEN I WENT OUTSIDE OF THE BRANCH AND CALLED CUSTOMER SERVICE, THE CUSTOMER SERVICE RENEWED MY CARD IN 30 SECOND PHONE CALL?
4- WHY DOES THE MANAGER OF THE BRANCH HAVE NO EXPERIENCE AND NOT KNOW HOW TO RENEW A TELLER MACHINE CARD?
5- IS WELLS FARGO HIRING MANAGERS FOR THE BRANCHES WITH NO EXPERIENCE SIMILAR TO THE ONE WHO JUST ANSWERED MY COMPLAINT AND THE ONE WHO TOLD ME HE CANNOT RENEW MY TELLER MACHINE CARD ON HIS COMPUTER?
6- WHY IS WELLS FARGO REFUSING TO INVESTIGATE THIS POSSIBLE MISCONDUCT?
I am not getting answers to my questions because Wells Fargo contracted the customer service to a company called ENTERPRISE COMPLAINTS MANAGEMENT OFFICE (ECMO). This company ECMO employes are people without any banking experience to resolve the customer's issues, Those emplyees are labeled ECMOs.Working from the comfort of their homes without any supervision and not under the Wells fargo management they are independent contractors.
The ECMOs working from the comfort of their home Refused to address my complaint properly and they switch the case from the MANAGER to the window teller which I am not complaining about. Those Employees of the contractors ECMO, refused to forward my complaint to a manager, and refused to investigate. the executive.
I was told in writing by Wells Fargo's contractors ECMOs that Wells Fargo has no email or website for online complaints and has no managers or supervisors.The Customers like me find no REAL Wells Fargo site to complain but here.

I was told in writing by Wells Fargo So called ECMOs that Wells Fargo has no email or website for online complaints and has no managers or supervisors. Customers like me find no REAL Wells Fargo site to complain but here.
Wells Fargo is refusing to use my mailing address as indicating on my account preference. Wells Fargo is ignoring my privacy rights and my civil rights, Wells Fargo is refusing to follow the laws and regulations. and my account preference.
I have been a Wells Fargo customer for more than 35 years, at all the past 32 years my account mailing preference is a P.OBOX. for the safety of my mail and for my privacy. Everything was fine till the last 2 and half year When Wells Fargo start the illegal activities and contracted the customer service to a company called ENTERPRISE COMPLAINTS MANAGEMENT OFFICE (ECMO). since that, Wells Fargo decided not to use my P.O.Box. anymore and they start directing my mail to my residential address. In the last 2 and half years, I complaint to Wells Fargo more than 95 times and requested not to mail anything to my resident but all the complaint were answered by a copy and paste standard letters even the answers to my complaint were mailed to my residential address when my complaint and my request is to mail to my P.O.BOX. not to my resident. The Wells Fargo working from the comfort of their home employees from the ENTERPRISE COMPLAINTS MANAGEMENT OFFICE (ECMOs) do not read my complaint they only copy and paste standard answers and mail it to my residential address when in my complaints I provided the P.O.BOX as my mailing address and I did not provide my residential address and my account mailing preference is my P.O.BOX.
The contracting company ENTERPRISE COMPLAINTS MANAGEMENT OFFICE (ECMO) are refusing to send my complaint to a REAL Wells Fargo manager.
Wells Fargo is refusing to address my issue properly, Wells Fargo is refusing to investigate, Wells Fargo is refusing to follow the rules and regulations regarding my account mailing preference, and they send misleading answers and they do not even read my complaint before they answer it, The people who answer the complaints for Wells Fargo are labeled ECMOs , Those are inexperienced people who are working for the contractor ECMO from the comfort of their homes without any supervision not under Wells Fargo's Management.
I tried to speak to a Wells Fargo manager or supervisor, but I was told that Wells Fargo contractor's employees who answer the complaint are working from their homes and there have no way to connect me to a Wells Fargo manager or supervisor because they are independent contractors, they do not work under the supervision of Wells Fargo bank they are working for the contractor ECMO.

So, after more than 2 years of complaints to Wells Fargo and to everywhere they have authority over Wells Fargo and after more than 95 complaints, Wells Fargo still did not address my issue properly and did not solve it and Wells Fargo is still denying me the right of privacy when I do not want the bank to send the mail to my residential address. and Wells Fargo is still refusing to use my P.O.BOX mailing address as it is indicated on my account preference.
Every time I receive a Wells Fargo mail to my resident, I submit a complaint with a copy of the new letter but the Wells Fargo working from home employees do not read it and they say you did not submit a new evidence.
I have tons of letters from Wells Fargo as evidence that they are mailing to my residential address.

I went into the branch at Lorton Station Blvd today to put something in my safe deposit . I was told by the manager that he was working on a car loan and did not have the time to let me get into my safe deposit box and I would have to make an appointment in order to get into my box. This is unacceptable! It would have taken him all of 5 minutes to let me put my item in my box.

Unbelievably POOR service..a beuarocracy that frustrates you by passing you onto one call after another, and eventually back to the # and department you called at the start. I wanted to withdraw a small inherited amount ..2 trips to meet with a banker, severalphone calls, over 3 hrs of accumulated wait time

DO NOT PUT MONEY INTO THEM!
YOU CANNOT get it back in any reasonable way.

They have been in serious trouble in recent years...and they have not changed.

they have my lowest of the low rating

I contacted Wells Fargo 8 times over the past 3 months (including an in person branch visit) regarding unclaimed funds - after receiving initial letter. Each time I was told they would expedite the case and contact me. Never happened. They caused a huge mess with getting back money that belonged to me. Unacceptable.
I will be contacting Wells Fargo to file a complaint - but good luck on that making an impact with a company that has had a checkered history with unethical behavior.

Oh my gosh. Had tax refund on a joint filing, and the counter guy said we could only put it into a joint account. It's a 'government check,' he said. Never mind that the 'government' check clearly stated: Pay to the order of the two names on the check. We were both there, and were prepared to provide the orders as to how the check should be paid. I had to call over his supervisor, who was able to pay the check into the accounts we wanted it in. Is it this difficult to hire qualified people today????????

Worst bank ever, I'm ashamed to have my mortgage with Wells Fargo!!
They do not care about their customers only $$$$!!!

Wells Fargo is not compassionate, understanding or a reasonable bank to deal with! Even if your spouse dies, you have a stroke or any problem. DO NOT use WF if possible, I will never use them again!

So let's get this straight Wells Fargo can still money from his customers and stay in business. Facts not accusations. I went to three different Wells Fargo's and three different states and received the same room disrespectful results I don't care if you're a customer with 5,000 in the bank or a million dollars in the bank even $5 in the bank your customer deserving of customer service. The funny thing is I showed up to open a business account and was treated to a one-liner of " You can make an appointment online."
Can we bring a class action lawsuit against Wells Fargo?
Furthermore how do we close this racist, manipulating and conniving Banking institution down?

If your in the Jacksonville area go to the bank at baymeadows and 9a the one at deer wood very rude

Places hold on checks coming from other banks such as Chase but they won't accept it they put a hold on it for two weeks.
They seem a bit desperate lately to keep customers money very shady place to bank anymore.

Along with Deutsche Bank, this is the worst financial institution I've ever dealt with. With no reasons, they just blocked my SWIFT transfer payments without even returning them to the sender. As a result, I have gone two months without my salary compensation, and some big problems with the tax authorities are waiting for me. Ridiculous...

unfortunately it has become one of the worst banks, I have been a customer since 2015. In the last year I had a lot of money that disappeared from the account and they do not know why, several checks on hold for more than 15 days, several times the money was already released in the account more than a week and out of nowhere the bank blocked it and when I called they said that the bank where the check came from did not release it, really? with the money already in the account for more than a week? I put the bank where the deposited checks came from to talk to Wells Fargo and when they were confronted the connection dropped, the worst bank today. I don't recommend it to anyone. Careful

I went to the Wells Fargo branch on Glades Road in Boca Raton to add myself as a user on my sons account so that I can make deposits. The teller asked the manager behind her, and he told me that I needed to go speak to the gentleman in the cubicle who is busy right now. This was at 4 PM and he told me they closed at 4:30 but I was welcome to wait. I waited until 445. The gentleman in the cubicle still have not finished. Then someone initiating a conversation from behind me without my knowledge stuck in front of me with your hands in her pockets and asked me exactly what I wanted. She proceeded to tell me that I walked away from the other gentleman behind the glass without informing him when in fact, I told him exactly what I wanted to do and he told me where to wait. She then proceeded to tell me that she was from the Premier section, and that's why she couldn't help me today but if I could arrange to show up tomorrow at 4:30 she would make time for me because the man in the cubicle was booked all day tomorrow. Unbeknownst to me I had to schedule an appointment to open an account , but since I'm not a premier service user my service needs don't count

I went to Wells Fargo to ask if a cashiers check I received for selling something was good. We had reason to believe it might be a scam. Christian at the Saratoga office to me in his office and he made a few calls and while we were on hold he offered me something to drink and we chatted like we were new friends. He made me feel like what we were doing was the most important thing he had to do all day. I was there for quite a while but never felt rushed. I haven't had that kind of experience since buying a house or a timeshare and I wasn't even an account holder YET.

I would like to thank Amanda Mesko in the Lady Lake office.We tried to get a credit card online, and were frustrated we were told to go to the branch. When Amanda took our app, and summited it again, the app came back pending. Instead of us leaving unsure and considering another bank, Amanda insisted on calling to find out what was holding up our approval. After she spoke to her department, it was determined that our card, that we needed soon, was approved.She went the extra step that many customer service reps do not do today. We greatly appreciate here efforts.

At 5am this morning got a notification that my Wells Fargo debit card had been declined. Problem was I had been sleeping. Went to my mobile bank app and someone was purchasing online games at 100$ a pop, 6 total. Last 2 transactions were declined, but I was still out 400$. Called the 24/7 number, got a living human with a promise to resolve my claim. By 2pm, 400$ was put back in my checking account. Now that's service! I will never understand why people complain about Wells Fargo. They really do have the best customer service and it doesn't matter which one you go to or who you speak with on the phone. I guess some people are never happy, period. As for myself, I ? my Wells Fargo! Keep up the great work?

Misha was very helpful in helping me discover an employees name that I had spoken to and wanted to give a positive review on. It took a little while but in the end she was able to help me, and in doing so prompted me to write a good review about her as well.

OK, so due to this being my 3rd attempt to write this review I'm going to keep this shorter than my other versions. Basically, for the umpteenth time, I had been charged with an overdraft fee for what most consider pocket change (ikr what a skocker). However, unlike the past attempts of recompense that which gave results that were ludicrus and/or disappointing I decided to put my foot down! Lori, the rep I spoke with was patient, understanding, and quick to offer help. Script savvy at first, she was walking me through the normal BS. After she said I'm sorry that's all I can do for you I Politely asked to see the manager and she Immediately obliged. After being on hold for a brief few moments she came back and stated that her manager was willing to reverse the overdraft fee completely. Something that, mind you, doesn't happen very often. It may have been a small win for me but the point I'm trying to make is that we need more people like Lori. She could have easily put me on hold did nothing and told me nothing could be done. Instead I was able to put gas in my car and retain my sanity. Thank you Lori.

I was recently at Wells Fargo in Irving and I have been in several branches but I do enjoy my experience when I visit. The reason why I am leaving this comment today is I Was So Satisfied yesterday I couldn't help myself to do so. And I would like to say this and someone read it and understand how I feel about my bank and also the rest of my family are very satisfied with Wells Fargo. Everything that I asked with my accounts I leave out of the bank satisfied. I have never ever left Wells Fargo dissatisfied. Wells Fargo is the number one Bank in the world to me. They have number one customer service hey. I left the bank and went home I realized I had left my wallet but I tried to call the bank but I understand they get a little busy I finally left the house because I needed my wallet and when I walked inside the young lady met me at the door and told me that one of the bank tellers found my wallet and had it in a safe place for me. And the young lady was trying to phone me but my phone at that time was very low and she couldn't get through but she did leave a detailed message let me know that they have my wallet. Everything was inside of my wallet and very honest people working for Wells Fargo Bank. I really do appreciate all of the hard-working people for Wells Fargo for satisfying me and also all of my family members that who's apart of their team. If is your I am asking for better health and better wealth. God bless you all Wells Fargo number one:-)

Kevin with rewards department very informative, helpful and friendly

Great Customer service
Very helpful

i have been a wfb client for many years. i have the most wonderful personal banker: Micki Ritter in the Prescott,AZ, office.

please keep her around for many years.

thanks,
Pete Kriger
Prescott, AZ

My banker deserves the highest rating. Lyndsey Walters is highly knowledgable and will execute to properly solve any situation and in a timely manner.
She has earned my trust. Banking at Wells Fargo bank in Portland, Texas has been my very best banking experience.

This is commend the service at a local branch in Oakland -- Fruitvale & MacArthur -- where Marques Lily spent many hours with me over 3 visits untangling my late mother's accounts. He was helpful, thoughtful and pleasant to work with. So much better than trying to deal with customer service on the phone. Sometimes old school works.

As a Wells Fargo customer i am surprised and slightly confused by many of the comments i see here and around the web. I can say honestly that my experience with Well's may very well not be perfect, but overall is certainly good. In 2013 when I had multiple fraudlent charges on my account,the money was reimbursed immediately.



When i call Wells and deal with the in branch employees it is mostly a positive experience. When I read about John Stumpf and the business model that Wells has adopted, I think of positive changes.

I wanted to leave a comment about an employee that is outstandingly, amazing, fantastic, and has provided me with the best customer service I have ever received (literally) from Nik P. at the University Pkwy Branch in Utah. I was basically cornered into signing up for a new credit card by another employee at a branch that was just down the road from the University Pkwy branch. Back in December (2014) this employee took complete advantage of me and was pressuring me relentlessly and would not accept anything I said. So, just to get her to leave me alone I signed up for another card even though I almost had my other card completely paid off and would have been finished with it.

To sum up a really long story, Nik completely went above and beyond my expectations to not only fix some issues with my account, but was able to get that stupid card (that I didn't even want and felt sick to my stomach for getting cornered into) closed out.

If you (Wells Fargo) are ever to acknowledge an employee for quality service and actually SHOWING a customer they are cared about and respected, Nik P. should be praised, acknowledged, and/or given a raise ;)!

I'm writing to put in an outstanding service by one of your employee,s Walter who works out of the Tampa car loan office. If it wasn't for him and his patience in listining to my issues my dad would of had a huge problem with his car loan . But he gave us a reasonable term of paying our loan . He listened to our problems unlike a particular employee. I just want to say thank you for taking a huge burden off my dads problems. Thank you again Walter.

had to conduct banking business for a elderly relative in the Rye NewYork branch.It was a very complicated process made easy because of your staff. David Appel and Scott Edgemont provided some of the best support and assistance I have ever encountered. While I am sure you don't get many positive comments (human nature) they deserve a lot of credit.

Wells Fargo has always put customers first. They take customers concerns very seriously. I will say since Wells bought out Wachovia things are different. I understand it takes time for former Wachovia employees to learn all new products but it will get better. Please don't give up. Wells has to be doing something right after all they have been around since 1852.

I Would Like To Compliment The Service I Receive At Wells Fargo Kendall Town And Country. Nassif Redwan Is Our Personal Banker And We Have Received Excellent Service From Day 1,his Knowledge Helped My Husband And I Decide Where We Can Bank Without Any Worries. Also Latoya Jones In The Teller Area Has Excellent Customer Service.in General Everyone At This Branch Should Be Congratulated For Their Professionalism.thank You For Making Us Feel Special.

never put on hold for more than a few min. always there to help! they take a lot of stress out of messy situations...

I would like to express my gratitude & sincere appreication concerning a employer Who name I'll always be in debt too. Mr. Robert Paterno. Who works at your branch on 463 Broadway & Grand, in New York. This person is one of the most exemplary person I've have ever met,in my life. He was so helpful in getting me my temporary credit card, that day; after the bank had close for the day. I like you to know that he shown a quality I've haven't see in quite sometime. I wish there was some way you could express to him how important that made your bank feel. For doing something very special for your client. Thank you for the great service. Sincerely, Ciro Bangs

I must admit I have had some bad experience with WF customer service but it largely depends on the representative you reach.
Today I was calling WF to have my credit card charges explained to me and gotten 2 extremely pushy and arrogant people answering the phone at first. One of them insisted i pay my full credit card bill right then over the phone and after I informed him that Id rather pay on my own via my on-line account he told me a lie saying that my card won't be going through unless I pay right this second and only over the phone! I still refused and he asked me Why I did not want to pay!!! I was like, really dude?
Isn't that my own business? Plus when I tried paying with my credit card just now in starbucks it went through no problem, so he surely lied!
the second rep had no idea what she was talking about and spoke so softly i could not hear her at all! Those 2 were no help!

Finally when I called for the third time, I was greeted politely and had my answer answered!
My advise to all the customers who have bad experiences over the phone, just hang up and try calling again! Also remember the name of the reps who answer well and help them get better ratings, so all the bad ones will eventually get fired n only the professional ones will remain!:))

Please note that my negative comments have ONLY to do with the mortgage department. The tellers were some of the friendliest, personable and engaging folks I have ever come across.

Does anyone know of an attorney that would be interested in a discrimination suit against Wells Fargo against Asians?

I've banked with Wells Fargo since 1992, and I think they're really excellent. Great customer service- you can always speak to someone within a minute or two at most, I think it's a fair deal bank charge-wise, and their various online banking technologies are awesome. I like Wells Fargo, I have to say, and I'm not prone to like banks. They've never done me wrong.

All of the negative should be put in touch with "Ms Cindy" and her team at Wells Fargo in Neptune, NJ. She is amazing. The whole team rocks. They should be a boilerplate (as I read) for first rate satisfaction.

I have found Wells Fargo customer service and on line banking to be outstanding. I left Bank of America and went to Wells Fargo and an enormous load of frustration, helplessnes, and rage have been lifted. This experience with Wells Fargo is so wonderful with their "can do" hassle free attitude supported by the immediate results.

A few months ago, after Wells Fargo changed the way it charges fees on checking, I went to the local branch to close one of my accounts. I specifically advised the branch manager as to why I was choosing to no longer give my business to Wells Fargo. He stated he understood, but indicated (the company line) that in his experience most dissatisfied customers simply did not have the right banking package for their situation and asked if I would be willing to speak with an account representative regarding the available packages. Even though I had reviewed the available packages online, I agreed to give them a chance.
Surprisingly, in fairly short order they identified a checking package that would meet my needs. Yes, there are a few "hoops to jump through", but none are anymore than just slightly inconvenient.
In addition, after further review of my other accounts, they were able modify the package on another of my accounts (that I was planning on closing later) to avoid any fees, and even pay some (very small) interest--beats just "free". Moreover, after making the account changes, late that afternoon, the account representative called me back to see if I had any questions (since leaving the branch) regarding the changes or any other possible services they could provide.
Finally, through the course of the accounts review they also brought to my attention their DirectPay service (a cost effective Direct Deposit service for small business). So far there have been several problems with that, but it appears they will finally be resolved soon.
Overall, based upon my personal experience, Wells Fargo redeemed itself substantially in my opinion.

I got my paycheck late Saturday. I called around to find a bank that was open and could cash it for me. Corbin Hudson, a teller at the Canon City Co branch was given all the information about this check. He said to come in and they would cash it for me. I provided the check stub, two forms of I.D., my signature and my fingerprint. I drove 20 miles (each way) out of my way just to find out he was flat out lying to me. This leaves me with no gas $ to get to work Monday. Not that you care. I'll NEVER set foot in another Wells Fargo as long as I live. And if I ever see that lier again he's gonna wish he never lied to me. And I'm gonna make it my personal mission to let EVERYONE I know how horrible your customer service is. Especially that guy ...Corbin. Can't wait to see him again!!

I was sent through a three week training program in my first month of employment with Wells Fargo. Our trainer explained in detail what illegal gaming was and to avoid such activity. In the upcoming weeks/months, I heard complaint after complaint from customers about Bankers selling products to them without their knowledge. These customers would come in to open and a checking and savings account only, but would get home to realize they not only got a checking account, but they got two savings accounts and a debit card/credit card as well. I didn’t know what to say, and I certainly couldn’t give them a good explanation why this was happening. These customers were very upset and wanted to close all of their accounts. I emailed my manager about these issues, and she said she would talk with them, but nothing changed.

Several times I have overheard my co-workers falsify information to gain business from the customers. One of the bankers noticed that my customer left without opening an account. He had the audacity to walk over to my desk and told me, “Sometimes you have to make up stuff to get the sale”. This bothered me, so I talked with my manager about it. She said, “I have already talked to him about that”. Again, nothing changed after my conversation with the manager.

I had a college student wanting to apply for a credit card. She did not have steady income at the moment, but she had a part-time job coming up in a few months. I was not sure what to imput on the credit card application, so I went to get clarification from my manager. When I approached her desk, she was talking with another banker. They both told me to put in $1100, otherwise the application will not get approved. I did not feel good about falsifying the application, so I sent the customer away. I soon realized that it was regular practice in that branch to fudge numbers to get a sale.

It was also regular practice for bankers to sell product to one another to get their “sales quota” for the week. Many of the bankers have more than ten checking and savings accounts. They would open them up, and then close them once the quarter was over. This is ludicrous and not right!

I had my co-worker, a Business Banker, approach me about opening up a business account. I told her that I was not interested and have no use for one. She went on to tell me that she needed one more business account or she won’t meet her quota and our boss would not get her bonus. She told me that I could close my account in a month or so. I didn’t know how to respond and I felt pressured to do it. She ended up getting promoted to management in another state.

I had a customer who came in upset because he was told that if he opened a new checking account, he would get $100. He never got his money from Wells Fargo, but his main concern was missing money from his account. After doing some research, I discovered that his banker transferred money from the customer’s account to his account. Not only did he take the customer’s money, he lied to the customer about the $100 offer. When I approach our service manager, she said we have never had an offer like that and was stunned that money was taken from a customer by one of our own bankers! The service manager threatened me not to tell anyone about this. I should have immediately called the Ethic’s Line, but I was afraid I would lose my job. They obviously did not take this incident seriously because the customer never heard back from management about his concern. He came in several days later and said, “What’s going on with my account?” I was surprised he had not been contacted, so I approached the service manager. She said to me, “Oh yea, I’ll take care of that right now”. She immediately credited the missing funds back into the customer’s account, but I highly doubt this got reported to upper management. This kind of activity makes the branch look bad, so I’m sure they kept it under wraps to avoid an audit.

It is sad that management puts extreme pressure on their staff to sell, sell, sell. Staff was hounded with emails from upper management and even threatened that we could not leave until we had appointments scheduled. It is not uncommon to get over 30 one day. I was constantly harassed to have my family and friends open accounts to meet sales goals. It is unfortunate that this kind of pressure drove some of the Bankers to engage in illegal gaming.

I did all I could do by reporting these issues to my manager. I also attempted to make two anonymous calls to the Human Resource office. One of the ladies was and HR Advisor. She was so rude, and demanded that I gave my name or she could not help me. I was not about to jeopardize my position.

Several weeks prior to quitting my job, I confided in two co-workers about the illegal activity going on. These were the only two I trusted, and even though the service manager threatened me not to tell anyone about it.

The service manager had been treating my like trash since the "banker theft" incident. It's almost like she was trying to bet me to quit. It got so bad that I ended up walking out on my job because I was treated so poorly. I was sick of her fowl mouth and the way she treated everyone. I was sick of not getting breaks or feeling like I was inconveniencing everyone if I did. She definitely has a "God complex"!

It's sad that most of the employees are young and don't understand their rights. I almost feel that Wells Fargo prefers it that way, so they can treat people like slaves!

I ended up filing two reports with the Ethics Line in regards illegal gaming and other complaints (such as not allowing breaks and sometimes lunches). I really doubt they will do anything, in fact, the branch manager just got promoted somewhere else. Crazy how they reward people who should be fired or put in jail!

I filed for unemployment, but Wells Fargo is not responding to my comments about illegal gaming, so I got denied. They should be penalized for that!!! I am appealing it and I may get an attorney.

Wells Fargo has the worst customers I have ever dealt with. I agree that some of the fess and policies that Wells Fargo has in place are a bit ridiculous, but come on... Take your anger out on someone who can really make changes at Wells Fargo. Not someone just trying to keep their job and support their family. I am a customer in life as well and NEVER treat people the way WF customer's treat me on a daily basis.

I've been a Wells Fargo employee for 10 years, & I love my job & the company! I have the privilege of managing bankers in a call center, those who deal directly with our customers. I find that the customers who complain are generally those who wanted fees reimbursed, limits increased, items overlooked or "special consideration" in general. While I'm a consumer myself, I still understand that successful businesses must have rules/guidelines in place in order to be successful. We can't always reimburse fees or make special concessions, or we wouldn't be able to remain in business! As far as the former Wachovia team members - there's a reason we bought your company! If Wachovia's approach was the best one, they wouldn't have been on the verge of collapse prior to us purchasing them. Wells Fargo IS NOT Wachovia! As with any business, of course we're going to look out for our bottom line... It's called good business!

I used to work for Wells Fargo and I agree there is zero customer service and all they are interested in is selling you a product that you do not want or need so they can make a quick dollar. I have seen employees do illegal and unethical things such as opening accounts and debit cards in peoples names and have the paperwork sent to the bank so they can make their daily/monthly solutions goal. I was even asked to pressure a 90 year old lady to open a line of credit that she didn't need, tell me about unethical

I am unfortunately a Wells Fargo employee. I used to be with Wachovia bank which was a wonderful place to work. They treated everyone with dignity and respect, it was a very good place to work. Then Wells Fargo bought us out. They treat their employees like DIRT! THEY COULD CARE LESS ABOUT ANYTHING EXCEPT THE ALMIGHTY DOLLAR AT BOTH THE EMPLOYEE'S AND CUSTOMER'S EXPENSE!!! THEY JUST DON'T CARE ABOUT ANYTHING EXCEPT MAKING A BILLION DOLLARS A MONTH. They are firing all of the old Wachovia employees to replace them with minimum wage earners who don't know their you know what from a hole in the ground about banking!
That is why the customer service has eroded to being terrible. I am constantly threatened with being fired if I don't produce more and make them MORE MONEY! If I am in constant fear of loosing my job, I could care less about you the customer. All I care about is keeping my two bit lousy job for another month so I can find another job before they fire me!
If you have any money in a Wells Fargo bank TAKE IT OUT! If you have a mortgage with Wells, REFINANCE WITH ANOTHER BANK. Go to a credit union where they actually care about their customers.
CUSTOMERS AND POTENTIAL EMPLOYEES ALIKE, STAY FAR, FAR AWAY FROM WELLS FARGO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I AM RETIRED WACHOVIA CORPORATE MANAGER WHO WORKED IN ALMOST EVERY AREA OF THE NC BANK. I STARTED AS TRAINEE ON THE RETAIL SIDE AND LEFT TO BBT IN THE 1990'S.

WACHOVIA ALWAYS TREATED ME WONDERFUL SO NOW IN RETIREMENT I AM MOVING THINGS SLOWLY BACK TO WELLS FARGO. I VISIT YOUR JAMESTOWN,NC STORE AND WITH ALL YOUR FOCUS ON CLIENT SERVICE IT IS MOST DISAPPOINTING THAT ALL YOUR MANAGERS ARE NOT NOTORIES. I DON'T MIND COST, BUT IN ONE CASE THE BRANCH MANAGER ACTUALLY LAUGHED BECAUSE I HAD COME BY THREE TIMES AND IN EASH CASE MISSED THE ONE PARTIME EMPLOYEE WHO IS NOTARY. AS I AM VISUALLY IMPAIRED I SAW LITTLE HUMOR IN HAVING TO GO TO ANOTHER BANK. HOW ABOUT GETTING A FULLTIME EMPLOYEE IN EACH STORE THAT IS NOTARY. THANK YOU RON

Good evening to you all...as an employee and a customer of Wells Fargo I thought I would put out some suggestions and explaintions to some of the most recent comments...One what most people do not realise that ALL banks send their paperwork (which includes deposits & withdwrals) to the FED. They have a centerlised system that processes EVERYTHING. I am sorry that you have experienced hardship as a result of items not posting in time but as a result Wells have corrected the issue and reversed and fees occured due to this.
As far as customer service...well all I can say is that I am disgusted that they didn't allow you to explain however like all call centers they have targets (to keep their job) but this does not excuse them from not listening to your explainations. The best and most often way to resolve any issues that you may have is to visit a branch, as they have a little more flexiability in helping the customer. trust me you had 3 employees that you were not satisfied with however there are millions who will bend over backwards to keep you as a customer. I still believe that the oldest bank in the country is doing something right otherwise they wouldn't still be around and yes like most companies out there we will not please 100% of our clients. I strongly encourage you to go visit your branch & explain the issues that you are having as I am sure that they will be able to fix it if it is a bank error.
Please note that we employees are rated on our performance based on random callings to our clients to rate your experience 1 being bad 5 being brilliant...we then get coached and told how we can improve...I always say...assume innocenance as just like you we are human and have our bad days...could have been in a car accindent earlier that day, family memeber unwell, ourselves not well, etc...it's a great philosphy. I do hope this has helped you and wish that you will reconsider and visit your branch and speak with a banker.

IT's no surprise that any company you will look up will have 10 times as many complaints, unfortunately we live in a negative world and that is what people post about. People, please remember, when you call customer service over an issue, the person you are talking to is not at fault. We are all human, just because they work for the company you make payments to does not give you the right to belittle them. They have as tough a job as anyone having to deal with irrate cusotmers all day long, I would like the shoe to be on the other foot on a Monday when each call is about one issue or another, and typically it's the customers own personal situation as to why their mad, they dont know how to watch their money and are living check to check due to poor spending choices.

I was a teller for Wachovia which was great but now that we are Wells Fargo it is a nightmare for us and the customers. We see customers everyday who are frustrated with the Wells Fargo system and we are unable to help. Wells Fargo changed our system so we are only able to process transactions. We can not do any simple customer service procedures anymore because they want us to send as many customers to a personal banker as we can so they can sell you a product. They even took away our email so we don't know whats going on in the company no better than the customer. Any question that needs answering we are suppose to send you to a personal banker. It is just as frustrating to us as it is to the customer.

So, I am a former Wachovia employee who has been screwed by WF. They are terrible to work for. The one and only thing they care about is their bottom line, that's how they have survived since 1852. Their employees are just a body who sells, and their customers are definitely not valued. They are brutal, and hire young people who know nothing about banking, all they know is how to sell. It is really disgusting and disheartening. Don't bank there people, run away as fast as you can!

all i can say is as an employee for the customer service side of wf its a lot worse on the inside. there was a poll taken by wf employees that asked them if they would refer family and friends to wf and 90% of employees said they would not. that says a lot

As we all know Wachovia got bought out by Wells Fargo, as a result I am now a Wells Fargo employee. I can honestly say I had no negative feelings revolving Wachovia's treatment of their employees or customers. Wachovia was known to be "#1 in customer service" and they treated employees well. My job description revolves around our customers and ensuring all phone representatives treat our customers well. I go into work daily and listen to customer calls listen to how phone representatives treat our customers. The reason we get pay checks. The standard of customer service that has become the norm on the Wachovia platform is being driven to the ground. The Customer Service bar is extremely low with Wells Fargo. Wells Fargo is all about profit - Shares, Fees, etc. Upper management ONLY cares about the money they can make off of your money in their bank. Forgot what can I do for you it's what can you do for us. The situation is disheartening. Wells Fargo is no better with employees our health care benefits have been changed yearly from the time Wachovia was bought out from great health care under Wachovia to the acceptable and lawful bare minimums. This years two choices for the East platforms (Old Wachovia) are poor. Meanwhile the West platforms (Original Wells Fargo) have always kept the same health insurance providers. They treat employees and customer second rate. DO NOT BANK WITH WELLS FARGO THIER PRIORITY IS WELLS FARGO'S STOCK AND CASH RATES. I myself am now banking with my local credit union Charlotte Metro Credit Union.

I am a former wells fargo employee and i agree with everything everyone said wells fargo is corrupt and highly unethical in there work conduct i even as an employee have experienced much of what everyone else has after i quit and " closed" my accounts there was a $ 300.00 withdraw from my checking account that is supposed to be closed mind you and and $ 500.00 from my C.C also supposed to be closed when i called overdraft dept. they said I was at fault and refused to remove the charges or refund even tho the accts were CLOSED at the time of the transactions

I was employed with Wells Fargo Home Mortgage in Des Moines, IA in Oct. '10. This was to be a massive hiring frenzy with a term of approx. 18 months. No problem, in the meantime I would find another permanent job, hopefully within Wells Fargo? Not a chance.

In March '11, they informed us that over 200+ interim employees were to be let go due to the economy and the slowing of the home mortgage applications.

Every job that any one of us had applied for, we were either under qualified for, over qualified or some other person matched their requirements more closely. Uh HELLO!!! I've had over 19+ years experience in the home mortgage field AND I went through your extensive training on processing your loans for 6 months. How is that not qualified enough?!

Come to find out Wells Fargo does this on a regular basis so that they can avoid paying out benefits, bonuses and raises.

Speaking from someone who has been on the inside, I would advise anyone and everyone NOT to bank with Wells Fargo. This company is ripping people off left and right and they are relentless. They WILL NOT meet the customers needs or demands. They kept stressing about customer service even up until the day we were all let go but, that has fallen on deaf ears. WELLS FARGO DOESN'T CARE ABOUT THE CONSUMER!!!!

They treat their employees like crap with low wages and expect their employees to go above and beyond what is expected of them at all times although they don't recognize you for it.

I feel for all the people that are still banking with Wells Fargo. Trust me, I'd get out while the gettin' is good.

i work as customer service rep through phone banking. i can understand how customers get ticked off as some reps can be rude. HOWEVER...being an american citizen, we all have a CHOICE as to whom we bank with. if your mad about fees...one find a bank that doesnt charge you OR learn to manage your acccount. I have worked for several different call centers in my life and BY FAR i have NEVER been talked down on so much in my life. I have never delt with more RUDE, angry, and down right MEAN people. on a positive note...i have talked to plenty of customers whom have changed my life! I have never rose my voice to one customer and never will..but wow...all i can say...people are extrememly rude. I would NEVER in a million years talk to someone the way i have been talked to. People need to understand...a lot of reps are just doin their job...to get a paycheck. its not like its our life long goal to be a phone banker! and half the stuff wells fargo does...it may not seem fair...but we dont make the rules we are paid to enforce them. SO people..if you dont like wells fargo...go to anoother bank. simple as that.

I was employed for 3 years with Wells fargo Home Mtg. I have been originating mtg's for over 14 years. The experience I had being employed by them can't be described in words. Worst support using 2 diferent mtg platforms and not enough experienced employees. They do not care about the customer experience it's all about making the dollar for their shareholders.

i got fired after 15 loyal years when i had to go on an extended medical leave of absence from heart surgery. EFFING worst place to be a customer and employee. you, as a consumer, will always be treated as a number or stat.

I'm a customer service agent for Wells - I work in the "online" division. As with ANY company, there is going to be a wide diversity in how capable a person is in handling a situation - it boils down to two things - willingness to learn and communication skills. I'll admit some people fail at both of these miserably. If you get one of them, HANG UP, and try again. Chances are if you're talking to someone that doesn't seem enthusiastic about solving your problem, they're probably doing the minimum they have to do to get by. It's not company policy, it' just a fact of life - a lot of people (and this applies EVERYWHERE people) are *LAZY*. I, for one, take pride in what I do, and go out of my way to get customer's problems solved. By the way - you can apply this same ethic to just about every other company you can think of. There will always be exceptions.