Customer Service Scoreboard
I went to a nearby Target and tried to buy 7 storage containers. I wanted to pay with a local bank's check. Because I had not written checks to Target since December I am unable to write checks. They would take a debit or credit card. I am very upset with this policy and will abstain from Target shopping while they have this unfriendly customer service. They would take a debit card from the same account that I wanted to write a check from.
I bought a whirlpool ice maker for $119.99 on 7/25/2023. Two weeks ago it started malfunctioning. I bought a replacement this morning planning to keep the old one until it completely stopped working knowing there was an 18 month warranty. This afternoon it died & I returned to target for a refund & was told I had to mail it to whirlpool. That doesn't make sense due to the cost of shipping so the warranty was worthless. I left the broken ice maker and regret my morning purchase since there is a Walmart a mile away.
Been with Target 13 years and recently having trouble with managing red card acct. I have spoken to about 13 represenatives with no help. I cannot log into account. I have done everything they have told me to do.It seems when i ask for supervisor they are all supervisors. After a week and a half i still cannot acess my account. Terrible customer service. I have gotten hung up on, told to do the same thing by almost all reps even after i tell them i have already tried that fix.When i ask for a number for someone at corporate i could talk to i am told they dont have a number. I wish someone in authority would look at my file and pretend it was their problem and see what customer service has done, absoutely nothing. Thank you
Target corporate office staff is just as unprofessional, unethical, rude and ignorant and the customer service staff and store staff. I was mistakenly charged a late fee after 11 years years of great history. I was told that it would be removed and that notes woukd be entered.Instead the idiot didn't do anything nor did it input the appropriate notes. Long story short interest and fees continued to develop after I paid my actual purchases of over two hundred dollars in full. After talking with several staff who was resolving it but did nothing. I wrotet a letter to corporate who without my permission or consent; they choose to cancel my card and not send any correspondences nor call me as requested. Oh, they didn't take offf the twelve dollars that has accured another service charge. Unbelievable. I want those charges removed, my caemrd reinstated and a gift card for my inconvenience.
Target is now selling for 3rd party companies, like Wish and Temu do. Target cannot make a refund for any 3rd party purchase. When calling into Yarget, their reps say their managers cannot help with getting around this policy. When I asked for her ID number she said Target policy does not allow the reps to do such - so there is NO RECOrD of the terrible service the rep is providing. Target app has no option to eliminate the 3rd party sellers, you the customer have to pay very close detail as to who it is sold by or shipped from. Very similar to Temu and Wish.
Since you remodeled the store in Mason City. Ia. it's awful, there is no cohesive flow to the floor plan, you either wander around or back track to find what you need, who ever drew this floor plan should be fired. Never enough check outs open, always one that's it even though the line is five deep or more they never call another one to come and open. I will never use the self check out. I used to really enjoy shopping at Target, but any more it really is very disappointing.
Target in Richmond CA doesn't care about their customers with disabilities. I ordered a curb side pick up order and went to the wrong store, totally my fault, my order was automatically signed for and closed out although I didn't pick it up. I was told that they have to bring the items out by a certain time, to ensure efficiency on their end. So basically, employees have a certain time to bring items to customers so the store looks good! Ok got it! I was about 10 minutes away, tried calling the store, no one answered. I arrived at curbside, waited to see if any one would show up at curbside and I would simply just explain to the employee my situation and it would be no problem. Again, I have a disability and I am unable to go into the store. I drove to the front of the store and asked for assistance from the security ( this particular target has several guards in front) he told me it was nothing he could do, I asked could he at the bare minimum get an employee, he refused. A target employee that was retrieving basket form the parking lot just so happen to be walk-ing back into the store, I asked him to assist me, I explained my situation, he knew my last name already so who clearly also worked at curbside. He said I needed to go to guest services, I explained to him that I am unable to come into the store because I am disabled, hence the reason why I ordered curbside pick up. He was hesitant and asked the same security that I already asked to get someone from guest services. The security obliged, I was another 15 minutes and a lady approached my vehicle which is directly in from of the store at this time so it wasn't a far walk. She approached me stating that I needed to come to guest services and next time they won't be so nice and just simply put my items back. I stated that I tried calling several times, and she said the phone was broken. I explained my situation and told her I am physically unable to "walk" into the store, I am disabled! She yelled that she didn't care and that it's not her problem. Like coke on, u work in curbside pick up, nobody told you to sign for my order if I wasn't present and it's my problem the store phone is broken? How are people with disabilities and no care takers able to get service from a curbside with no phone? This is unacceptable and very disheartening. She also stated that she didn't care the phone was broken and it's not her job to get it fixed. Like Mam, please find another job, maybe. Place that don't service the public, there are so many laws in place especially in California for the disabled population.
Target.com stole our money AND my sons birthday gifts! DO NOT ORDER ONLINE!
I whole heartedly believe we were led into some sort of scam by a Target employee. We went to our local Target and couldn't locate the Pokémon cards. The employee told us to order online, that they had much more selections and fast shipping. We hadn't ordered online from target.com before, so we set up an account and placed the order thinking nothing of it.
Never knew a company could stoop this low in Customer Service by stealing from their customers. We ordered our sons birthday presents from Target.com. Package never ended up arriving. They were absolutely no help in helping us locate where might their carrier had possibly left it. Instead, we were told "the cards aren't returnable so you won't receive a refund". When we expressed we just wanted what we rightfully paid for, they also claimed they couldn't reship the order so it would arrive in time. They left us with absolutely NO help, told us someone would "contact us" in 5-7 days, for what reason? We've already been told your company is not going to resend or refund, I assume with how we were treated, the email will be to rub it in more that we have to repurchase, AKA pay DOUBLE and possibly not receive it again?! else where after his birthday when we can afford it?! This is as low as it gets. Sickening!!
They gave NO sympathy, NO advice on how to contact the carrier on our ends so WE can figure out where our order was really shipped to, NO refund, and most importantly, NO items reshipment for what we paid.
They completely ruined my sons birthday gifts we CANT afford to replace which is embarrassing enough to even admit publicly, have humiliated us for even ordering with a company this horrible and self absorbed, left us no help, advice, more less "too bad".
Target.com had absolutely NO problems in taking your money. After you click "place order" your money is theirs, do NOT ever expect you will receive your order. If they choose to keep your money and what you paid for, they apparently have 100% right to do so.
After being a regular Target store shopper for over a decade, until we were tricked into thinking we could've ordered online safe, we are planning to return most items we bought in store we still have receipts to and never give this awful, horrible, no help, theft of a company our business. They do NOT care if you receive what you paid them for, to them it is not their faults and out of their hands. We are left high and dry, without our money or items.
Target in Dublin, California (located in Amador Plaza). Your employee cancelled my drive up order because they were vindictive. First, I went to get my order but since you took too long to bring it, I had to leave. Your employee then cancelled my order rather than follow policy and wait 3 days to allow me time to get it. You want to be vindictive? I don't have time for your shenanigans. There are other stores that offer the products I need. I'll spend my money where it's appreciated. I asked another employee why that happened and they had a smug look on their face, never admitted that they violated policy and had no manager on duty. You want to run on a skeleton crew and keep executives happy? You will lose customers. Bottom line.
Target, my family and I are very disappointed that your stores are pushing the lbgtq agenda on our children and society. God made boys and girls. People can't decide that. We will be making our purchases elsewhere from now on. Honestly, I would be ashamed to even walk around with a Target plastic shopping bag. We hope Target will redirect its stance. God bless you.
Last time I go to target. I am not buying anything when the store has made a deal with devil. Pride display in Sherwood oregon and books for young children Am I a boy or a girl. I am appauled at these changes at Target. I do not support these items or opinions. I am in shock. I don't want to walk into the store and have this presented to my face. Target has gone into politics. It is the wrong thing to do. Haven't you learned from Budweizer???? This is the fault from target execs. Not employees. Employees are great and I love the store. You lost a custom today!!!
BOYCOTT Target!!! For placing our kids in great danger to allow Trojan Horses which are named Gay, Lesbian and Tran full of desire to dump out color that any children loves colors. Every wild animal always attacks the defenseless young. I as a parent will protect my kids to stay out of TARGET that helps target our kids. So EVIL!!!
I bought swimsuits for my granddaughters! Now I have to check your website to see if they are "Tran in Training" suits? Can you imagine if they are in one of your tuck swimwear and all the kids know that's what it is? Why are you not concerned for the feelings of natural born girls or women. Do we not matter!
The famous "How dare you" comes to mind.
If you want boys and men to wear these suits put them in the menswear area. Let them use the mens dressing rooms too.
Keep your hands off my Granddaughters! I didn't realize the the name Target was for Going after kids to groom them. So sad you don't value you faithful customers like you do your business ranking.
Won't be shopping with you anymore!
Target is gross for so many reasons. First they make their employees share rain jackets and don't wash it for them. The poor drive up girl lost some of her self confidence over that.
This time whoever prepared my drive up order had nauseating lotion on. All my food and bags had that smell on. Perfume like that is unhealthy and just proves a health concern. Contacted customer service and Ricia is the worst! No compassion and seems miserable. Ended the chat in a very rude way. Bye Target!
All good things must come to an end! I'm so disappointed in you Target!! I will no longer shop at Target until you remove pride clothing and change your woke agenda. All that don't agree, we can only ask that you please respect our views as you would want us to respect yours. Don't throw it in our face. That's exactly what you're doing.
I went to Ivy ridge target. I was devastated I thought I lost over 500$. I met a young man Michael in Los prevention. He is a one in a life time employee. He helped me so much I was crying I had just got back from chemo an was sick an confused. He went back in tapes helped me find my money an was the kindest soul I have ever met. He had compassion care concern. I have not come across that in this day An age for years. He truly truly made my day an helped me more than I can express in words. I called the store reported to manager but he truly needs corporate to know what an asset they have in him.
Yesterday I went fairfax VA
13047 Fair Lakes shopping Center.
At glasses store,I met "Rawan" &
Received wonderful/skillful after
service unexpectedly.
It was really helpful in all respects.For your reference my phone number 703 314 6186.
Name is Hoo.Really it will be unforgettable thanks and memory
to Target.
Hi, I went to Target on advice of Consumer Cellular who made the appt. for me. I was upset and frustrated over iphone problems. The tech service person was calm, comforting and fixed all the problems. My phones took time to redo and during which she helped other people too. What a great and good employee. Hope she gets a raise at the Beechmont Target in Ohio. Thanks
I went to Southington Target. I was in a bad mood so I can say that the csr lifted my spirits because she was so happy and asked how my shopping went. I explained I could not find an item and she walked with me to get the cat litter. Her name is Pat she has purple hair and because of her. I will continue to keep going Target. I wish all the employees were like her.
I usually shop at the Kirkwood, MO Target store.
Today I shopped at the Brentwood, MO store.
I had no idea where certain items were. I asked Brandon, one of your customer associates, on three separate occasions for the location of items,
Brandon was very helpful and had the usual red shirt encyclopedic knowledge of item locations.
Brandon was the epitome of customer service. Five stars for Brandon!!
I've been to many Target stores, but never have I ever received better customer service than I did with Michelle @ the South Hill Target in Spokane Washington. Michelle you are amazing at customer service. I say this because you were so very kind and extremely helpful with my exchange. I have many issues that causes extreme pain . Michelle didn't even hesitate to help me . It's customer service like hers that makes me want to shop this Target again. Michelle did all the lifting for me and helped me with my cell phone to help out with the exchange. Nothing seemed to work for me and thanks to Michelle and her patients, I left a very happy lady . Thank you again Michelle for all your help and teaching me some new tricks with my phone. Mary D.
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I was waited on by Caitlin Cole at the Chico store. The item I was looking for was not carried by Target-an oversized reusable shopping bag. She located the bags at TJMax. I bought several, but am thankful that an employee took time to satisfy a customers' needs.Thank you, Charleen Mounts.
I shop at the Target on South Cooper in Arlington, Texas. I was in the health and beauty aids department, and a young man, whose name is Kobi, walked up and asked me if I needed assistance while I looking for a particular item. How very refreshing for Target to have an employee of this quality. He was smiling, ear to ear, very friendly and carried on a short conversation while he was working. He's the kind of employee Target should use to train other prospective employees. I just felt the need to let you know that today was one of my best shopping experiences at Target. Smiles, helpfulness, genuine desire to help... WOW! Hang on to that young man. He's a rarity. Patricia Cupples...a Target customer since the day the doors opened at this location.
I like to said I love Target store very much. I go there for everything in my household. The must exciting is see Melissa who work mornings shift at Sugarhouse area. She is always so kind to help my questions and she work extra hard than anyone. She is always stacking up products in the shelves. I love what a sweet personality and extremely hard worker she put in to herself and the customers. Thank you Melissa.
I would like to share the details of my wonderful experience at the Target store in Tinley Park, Illinois, store- 2035. My encounter started with a Guest Service Advocate named Baranda. Baranda stopped what she was originally working on to help expedite the growing line of customers. Her disposition and personality is right for interacting with customers. She was so pleasant and helpful. I asked to speak with the manager and got the Service Engagement Leader, Stacey who was equally energetic and positive. If your company had more customer service agents like Baranda, it would help to promote your company as a piemere service-oriented company.
I've been looking for new and trendy apparels for my casual wear home fashion. I never look out for the Target after reading the customer reviews. But believe me after I shopped from target and bought my PJs and t shirts, honestly those reviews now seem to be fake. I was bombed with a huge collection of apparels to choose from. All the fresh arrivals have a mix of decent, trending, coolio choices. I must say Target is doing a great job along with offering discount codes to online coupon sites. I also found $20 Target coupon from couponmonger.com/target-20-off-100. They have valid and working codes.
I am absolutely satisfied with the Target collection of apparels along with working discount codes.
I have a positive comment for an outstanding mobile tech at the Sherman TX store he was awesome courteous and genuine I could not have gotten a more knowledgeable or courteous person to help and my husband that day Kudos to Tech Sebastian Lopez he was outstanding and patience of a Saint. I wanted to pay him at the end of our experience but he would not take it, I was disappointed because when you have someone that caring and courteous they need to be rewarded so Target I do not like your policy of not letting employees be rewarded for excellent customer service. Please make sure this employee knows what a great job he did with us as customers
I'm a frequent target customer in Chicago mainly at 11 S state and 2656 N. Elston. Beautiful, helpful staff. I had the privilege to be served by Jaime, a new seasonal employee at the Elston location. The is great. He is warm, and goes beyond the job basic requirements to make your shopping a good experience. When you need an accent future employee. He is one without a doubt.
Today I had such a wonderful visit to my local Target. I was in line and needed an item I couldn't find I was speaking with Tina while in line, which wasn't long since she opened a register just for the customer in front of me and myself, she knew exactly where the item was went and got it for me. I was very impressed with the fact she did that. It was a great experience.
Hello, this is not a complaint. I had a very tiring day from the hospital for some test. I had purchased a cellphone for my mom for mother's day at another store, and not Target. I was going to exchange a get another one but the salesperson was awful. So I said mom let's go to Target. And I was greeted in the electronic dept.by Lana and Steve which sold me another cellphone for mom and she was so happy. They set it up for me, and that's going above and beyond. They were so polite and explained everything. So, I'm writing this because often there are complaints and NOT complements and in this case it is definitely deserving. I wish we as consumers could get that service always, but we don't. Again thanks Lana and Steve at Commerce, Mi. I'll be seeing you guys soon. Awesome job!!!
Thanks Marcia and Mom
I just had a great experience at the San Dimas store, you have two wonderful employees! One being the manager Mikayla who took almost 1 1/2 hrs finding information on a credit that I should have had a few days ago in my bank account and the other employee was Monica!! Both of them couldn't have been more professional through out the entire process!! Kelly Dieterich San Dimas, CA
Thank you for Gisele one of your employees at the queens location. Woodhaven. She was outstanding with customer service. She help the customers checkout at the self service. She handle everyone so professionally and solve all the issues on hand . Thank you. My name Towana Ratley Thank you Gisele.
Target brings in a lot money but, yet pays their employee's horrible wages and the pressure they put on you about getting people to sign up for red cards is terrible. They want you to ask every guest the employee's get really nonthing for getting people to sign up except maybe a free star bucks drink or something from food Ave or a candy bar. The ones who benefit at the end of the year for guests signing up for red cards is the managers and the ETL they get bonuses at the end of the year that's why they push the cashiers to get them. They give their employee's nickels and dime raises and this is the honest truth. That is why I am looking for a different place of employment. Why I have stayed so long is because I am dedicated.
I work for Target and am amazed at how many shop lifters walk into Target and go and steal clothes and other items and go directly to the service desk and return them without a receipt of course and the cashiers have informed them at Guest Services that they went to the back of the store and stolded these items, but their response is that we have no security there yet to check the cameras and they give them a refund on a target gift card.
Target is really a horrible place to work for. Actually had another employee stalking me following me home and waiting to see when I get off work. Told ETL,and HR. Nothing was done. The other employee picks "fights" with others and nothing gets done with her. One of our former HR told us nothing will get done because she is black and will sue the company. Well it works both ways. Now to make the STL look good they are taking away the overnight shift and putting a lot of people out of a job. May the STL of 1370 be out of a job soon. She has ruined that store made it the worst CHRISTMAS season in years! And many if not all employees including team leads, ETL and regular staff agree!
Ive been w target for some odd yrs. Ive been having problems w the l.o.d. In lowell plain st ..2480.. First off they only promiting female team members in right areas.i havent been promoted ..they hire new team members and cut our good workers rather then puttin members on n not 6 managers at once. Some hirls tesm members dress inappropriate.n im not to comfortable.i have assist managersdating team member ..team members get dismissed 2 weeks notice n lod dont acknowledge the noticen take them back on same salary.tesms would change punch corrections n they not even there.those are some thing that are goin on .team memb just keep quitting im on of them
I love Target!!!! I love the product, team members-espicially when they get together each morning for their team meetings. I would like to suggest a few things. I can see on the corporate website that you participate in smoke-free month of November and actively help your employees and customers quit smoking. How about something a little more permanent such as removing the garbage cans with ashtrays on top away from the entrances showing that you care about your customers by not contributing to second hand smoke as they walk in to spend money in your stores??? Please move them away from the entrances-you are only enabling smoking and add a few signs to say No Smoking. If I ride my bike to your store(healthy choice for me as I try to lose weight) I lock it on your standing bike bars(I thank you for providing them) but where is it located??? Right next to 2 benches with ashtrays where your employees smoke....real nice-if I want to secure my bike I have to inhale dangerous second hand smoke which is proven to cause cancer among other health issues. These are simple fixes and you make enough money to find an area to accommodate your employees and customers who chose to harm themselves. DO SOMETHING ABOUT IT PLEASE!!!!!
Hi, not only have I been a Target shopper for over 30 years I am also a Target employee. I was hoping that Target would consider stocking Weight Watchers boxed items such as crumb cake, brownies, and more. Right now I have to shop at Albertsons and Walmart to purchase these items. Since most people are weight conscience now days please consider this and Hostess is gone so the shelves are pretty bare these days in that section.
Thanks, loyal Target shopper
Target cashiers get all the crap from the guest. Do they know what it is like standing for 6-7 hours, lifting heavy objects into bags, listening to kids yelling in your ear and being ignored because the"entitled" people are too busy on their freeking cell phone to pay attention to their kids, but to even acknowledge that we are there? They treat us like crap, then go complain to gsa/gstl's that we were rude and are not "customer service" oriented.We have had items thrown at us, dirty resuable bags thrown at us, been called foul names, all because these people feel they are entitled. Just once, walk a mile in my shoes--- do you think management cares? NO as long as they get there quota of "RED CARDS" and they get their bonus-they are happy-what about us? Do you think all the 4 million that target puts back into the community the employees would get a little help? No, not in this world!!! Our raises if any are 6-14 cents. I have been there almost 6 years and make 37 cents more than I did when I started. They say are raises are based on how many "red cards" we get. Thats BS!!!!! If you are young they promote you and if you are over 40yrs old they try and get rid of you. Most of the "middle" age people are trying to keep their homes by working 2 jobs, and then are just treated badly. They tell us to talk to HR but how can you when the HR person is 22 years old and just graduated high school? What do they know???Is this there first or second "real job"?
Target is terrible I use to work for the store on Hampton in Saint Louis Missouri. There was a Gas leak and the manager just wanted to unload the truck instead of getting the employees out of the store. Then I threw up and the manager threw a cart and was mad after the gas company left. Crazy they didnt appreciate a good employee like me. Glad Im not there anymore.
I am a team member @ store 1471 in Aurora, CO. Today I purchased a LeapPad Frog 2 item and when I took it off the shelf the label indicated the price of $79.99 and there were several on the shelf behind the one I grabbed but when I got to the register it rang up @$99. I explained to the cashier of the label price and she called over the GSTL Sue Simpleman, who then scanned the item and said well it's scanning @$99. I informed her that the label stated $79.99 and there were more than 2 on the shelf where I grabbed it from. She was very rude about it and told the cashier to change the price. That is not at all what I was wanting I was just trying to let them know about the label price. So after the cashier checked me out, I went over to the team member who was working toys to let him know about the issue, however, Sue had already contacted him about it. I informed him of the situation I had just experienced and told him I felt like a criminal because that was how she was making me feel. I even informed the ETL Amy about it but she didn't really act like she was much interested in my concern. So I left the store but immediately returned to the service desk where I explained to Tina the situation and told her I was very very upset and I wanted to return the item and for her to re-ring it so that I could pay the price of $99 because I didn't want them to feel like I was trying to scam them out of $20 and I was humilated by Sue's behavior. I understand that I am a team member and that products are consistently stocked in the wrong spot but it is not my responsibilty to investigate all the labels when I plan to shop there. Technically I was off the clock and was a guest whether I was shopping there or @another store. I am so upset that I will no longer do my shopping @this store because of the poor behavior of this GSTL and help from the ETL, Amy. If, it had been a guest they would have been given the price with no problem or humiliation. As far as the items being stocked in the wrong location is due to the flow team and this has been addressed to ETL of that team but it always gets overlooked because he doesn't want to take the blame that it's his team so then it's the blame of the sales floor. All I know is that this mistake caused me humilation and getting upset. Sue needs to be dealt with on this matter because it is not professional for your business. I am not trying to create a problem but I would like to be treated with dignity and respect when I am a guest and not a team member. Thank you for taking the time to listen to my concern for poor customer service.
I just want to comment on targets application process. I think target has the worse application process and I'll tell you why. When I apply for certain positions that are open at the time I'm not able to go back and apply for any other positions at different target stores that may have open positions their hiring for as well if I have applied within the last 60 days. What kind of crap is that? I have never seen any other company do this with a job application. Target, you really need to do something about this process because it SUCKS!!!! Your the only company that has this stupid idea and honestly I wouldn't recommend anyone to apply to your company for employment based on this. What's the point? If they have to wait 60 days just to apply for ONE position. I could see if it was 30 days, but 60? Are you kidding me. What a stupid rule!!!! You get a thumbs down from me 👎👎👎😠
i used to work for the target in Goodyear AZ. they made me work in food avenue multiple times. they NEVER told me to get a food handlers card. even when i brought it up to higher management, they just shrugged it off. it must have bothered them, they cut my hours down between 4-12 hours a week! i was forced to find another job before my two weeks notice was up. another time i came for my shift crying. just got news my dad had to get his leg amputated that same morning, the manager just told me to wash my face and get to work.
i used to work for the target in Goodyear AZ. they made me work in food avenue multiple times. they NEVER told me to get a food handlers card. even when i brought it up to higher management, they just shrugged it off. it must have bothered them, they cut my hours down between 4-12 hours a week! i was forced to find another job before my two weeks notice was up. another time i came for my shift. just got news my dad had to get his leg amputated that same morning, the manager just told me to wash my face and get to work.
Lyn- If you have a problem with an item don't call Target 1-800 #. Take the item in with your receipt. You have 90 days to return or exchange an item in the store. If it's past the 90 days you can still do a no receipt refund as long as the item still rings up in our system (sometimes the item is no longer carried and will no longer be on file in the register for a purchase or return). When you call the 1-800# all they do is give you the manufact. number for replacement and repairs. Those companies don't have anything to do with Target so I can't explain why they haven't called you back.
I work in The Target.com call center in Pakistan. Our Management cruelly calls our office "Targetistan" and we hope he will some day travel to our great nation so he can see we are a nation of hard, and caring workers.
I want to help my customer when they call, but Target.com management forces us to give lies to the angry and sad customers - literally if we deviate from the script of lies, they will garnish our wages or hurt our families. We know items are often not shipped or even in stock when ordered yet we tell them "it will be a few more days" which is lies!
I am so sorry to my fellow men for lying. I heard a rumor that Target is tring to put a cheaper call center in Afghanistan or Iran as its cheaper and there aren't as many moral hangups with lying. I hope not my freinds Pakistan is the best for hard working caring workers. Don't go to Iran with Target.com.
Target Employees work very hard..... yes we may seem rude at times, but most likely its because we just got in trouble because a guest decided to COMPLAIN about something!... how would you all liked it if people were constantly LOOKING for reasons to get you fired. Management treats us terribly, we have no initiative to work hard and be pleasant 100% of our shift... and that should be understandable...
On mother's Day I quit working for Target.
We worked either, unloading and stocking, or stocking. They have double meanings in a rush to do things. Sometimes its presume its possible to do it, insults in doing things, try to do things, goal time is set amount of time, goal time can be demand, or insults, somethings to ridicule with. Give more work to someone - then others finish sooner that day, yet some other day be done sooner than others, if your the last person done in an area, your to explain why your slower, when they were watching it all from the begining, they get ridicuos "you do this every day, why you so slow." "now listen to me" "Oh your ignoring me" They nag, nag, nag, about difficult things. We worked 2 or 3 days a week for 2 to 4 hours. Unload the truck in 1 hour or 1 and half, or rarely 2 hours, then on the shelf in 2 hours or less. There main concern was profit vs worker pay, they always made us rush and be prim and proper, a set amount of people, getting it done in a set amount of time, and answer customers, discuss with customer, find it with customer. Then after break time, if 4 hours work, we are to comment about nice things of others. If your off the clock, do not ask for help, or say anything, as customer, they will send you out the door, not let you buy it or give you help, its better to buy from another target store nearby. They presume we cause trouble asking or discussing as customers. Please remember this is about one Target Store only, others can be better.
I used to work at Target. The management was definitely not the best, and I was misled from the beginning because I told them I was looking for a full-time position and didn't find out until AFTER working for a couple of weeks that they wouldn't hire full-time employees. I had waited for that position because I was under the impression that I would receive a full-time position and this was for a brand new store opening up.
That said, I still love Target. It is silly to discriminate against a chain from one experience at one store. Our customer service was pretty good and our store was one of the cleanest around. I have been to several Targets and I know that it just depends on where you go as to how good or bad it is. One thing you have to keep in mind is that employees really make the store. If you are in an area where you can't get good employees, the store just isn't going to be everything you want it to be.
I work in Electronics in a certain Michigan store. Here's 10 things to help understand and possibly work around our biggest problems.
1. Our system can be anywhere from 24-48 hours behind on a number. The online database is even worse. I don't deal with it at all other than "It says you have it online." Most of the time it's a lie. If there's a big sale and you're checking availability on Sunday, good luck. We're probably short-handed and sold out already.
2. There's a reason they're called door busters. I hate to say it, but if you can't wait outside, you're not getting it. We don't get enough stock. Sorry. This rings true for really good sales on Sunday. Don't expect us to have it on Saturday.
3. You know that RCA TV? It was a discontinued item during the whole sale. I knew the whole time we'd never get it back in. Even the raincheck said so. By the way, we weren't supposed to give them out to begin with. We were just delaying the anger. If it was me: "Quantities are limited, we're not getting stock. We're not giving out rainchecks." This happens a lot. Half of our current cameras are discontinued and out of stock.
4. That Mind Flex game was limited by the company. You couldn't get it anywhere else. We no longer carry it. We don't get those Zhu Zhu pets in much either. Or Wiis.
5. Cheap stuff sells first. You get what you pay for, anyway.
6. There are NEVER enough people on the floor. We have 3-5 people on the floor during 10am-6pm any normal weekday. 2 managers, the operator, and the single Electronics person. On average. Then the closing people in certain numbers to help pick up after your messes. 10 people are given 4 hours clean up a large store. We don't have time to help or we get in huge trouble. And Electronics almost never has assistance so you'll have to wait.
7. Returns. There are loopholes, and you can return lost-boxed items only if we have it in stock. You can exchange games/movies for the same TITLE so if you opened up a wrong game case, you can exchange it for the same one in a different system. Goes for DVDs vs Blu-Rays as well. You can also fight it if it doesn't say 'return only if unopened' if you've got a weak guest service person.
8. Back room people aren't always in the back room. Your best bet to find things in the back and get TVs is before 10 am. Electronics cannot pull TVs, though if it's bottom rung, I will. You're more likely to find people on the sales floor by then, and there's many people in the back room.
9. Don't call the store until after 9 or 10 though. There's not enough hours to give operators to have them answer the phone in the hours when most people call.
10. We're more likely to help you if you have an item number/DPCI:
###-##-#### If the first three are 24#, it's online only, the stores will not have it, regardless of what the site happens to suggest.
PS: The reason us Team Members are so unhappy is because we get paid very little and are treated like dirt.
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