Customer Service Scoreboard
13580 SW 120 St Miami,FL 33186 tjmaxx, very bad experience with employees of the place, who addressed me in a very rude and uneducated manner, when I was trying out some of the furniture on display with my 5-year-old daughter, they harassed me on 3 occasions in a rude manner, these employees did not they should deal with clients
For the last several years, The Healing WELL, a non-profit in San Francisco's Tenderloin district, has given holiday gifts to people in the Cadillac Hotel (an SRO) and to community members who come to our programming. I was delighted to find your gift bags last year at such an incredibly reasonable price of 99 cents. The fact that they are reusable makes it an even bigger bargain! I thought you might enjoy seeing them, but I wasn't able to include a picture. We have incredibly generous people who donate the gifts that fill them. Last year, we gave out 125 bags with pajamas, art supplies, toiletries, a gift card to Target or Trader Joes and candy. This year, it was 180 bags with fuzzy socks, blankets, toiletries, gifts care and candy.
Location: T.J. Maxx, 977 Valley Rd, Gillette, NJ 07933
I bought a plastic bottle on Wed. (11/29/2023), but the hanger was broken on the first day I used it.
Went to the store asking for return on Fri. (12/01/2023). A senior cashier lady asked for receipt, and insisted that no return without receipt or a price tag (to prove the item was bought from TJMaxx). She even said this bottle might not be sold at the store. I offered to find the same bottle at the store, but she refused.
Then she asked her manager, who said the same thing (receipt or price tag) at first. I explained that price tag was removed before first use and couldn't find receipt.
Manager was very rude, said I couldn't understand her, kept interrupting me, and even once asked me not to talk. I had to try my best to calm down.
Eventually I found a same bottle at the store proving it was bought right there. Finally got refund, but was really angry with their attitude and rude behaviors.
Horrible experience every time I go use my tjmaxx credit. Every time I cash in, the register says that the credit does not exist... get your computer and regist ers working correctly...
Won't shop there ever again and will be cutting up my tjxx credit card... I'd rather pay full price instead of dealing with their bull krap
This is the first time I have ever left a review but felt I had too. I Went to TJMaxx Waterford Lakes in Orlando,Fl to return a gift with Tags (Luggage) still on the peace but my family members cut the price off so that we couldn't see what the price was . The sales person/manger by the name Jennifer wouldn't let us return the luggage peace because she couldn't find the exact one on the floor. Keep in mind there was a peace of luggage a little larger one and the same Brand and color there at the store. We asked if she would give us credit for a similar one in the same size so we can pay the difference for the larger luggage and she said no she couldn't do anything for us. This is the first time I go into a T.J.MAXX and get horrible customer service.
I faced many trouble/issue with TJ Max Customer hotline and TJMax reward card - 800 - 982-7879 . TJMac hotline and TJ zmax reward card are so rude and impolite when answering on the call , the staffs are unprofessional and performing very poorly service, hotline employees asked me to wait more than 1 hour on the line to transfer my call and she shouted at me on the phone and hang up the phone while she is talking with me
Your store in Craberry Twp PA offers the worst shopping experience due to over crowding. Two carts cannot pass in the aisles! If there ever was a possibility of two carts fitting it has been eliminated by merchandise packed so full that often they are partially off of shelves and so, so many items sitting in the floor blocking the aisles. You can hear the complaints as you TRY and shop! A fire hazard!!!
Standing in a long line at the va beach TJMaxx trying to decide if I should just leave behind the items I selected to buy. There are only 3 registers open but at least 5 employees doing things like picking up pillows and chatting with each other which is apparently far more important than tending to the many people patiently waiting to give TJMaxx their $. I'm
I went in there today at the Janaf Store in Norfolk, on my lunch break. Me of all people (yeah, lady I am one of the people in this area who works and doesn't steal) felt like I was being followed around by some older lady (manager), she asked me if I needed a cart, then when I was going to check out there she was again coming the opposite way seemingly watching me. When I finally reached the cashier she was rude, grunted, and was completely unprofessional. Felt like I was in a third world country of uncivilized people rather than America. Nice blue wig, though.
I bought a Samsonite suitcase from TJ Maxx and the first rip with the suitcase the wheel came off. It was a pain to roll the suitcase the whole trip in Europe. Once back, I had yhe receipt and tried to exchange the suitcase and the manager refused since I used it. TJ Maxx has an awful return policy and sells products that can't withstand a trip.
I bought a Johnny waz bathing suit yesterday.
I went back to the store today and another Johnny was suit not in my size was on sale fo 34 dollars.
I paid 72 dollars for mine. I wanted to return rebuy mine. I was told by store manager and I called customer service..the suit I bought was an onl8ne puracsevand returned....so never a markdown f 34 dollars....how unfair. The woman next to me bought the same suit for 34 dollars. I paid 72....is it because ai am 76 and white? The telephone person at customer service dropped my call...what's wrong with this scene when gas to come and all else is so inflated...I, really disappointed
Cheryl Taylor
[email protected]
843 8183525
I got off work late, close to closing and I work across town. So I rush over to return a leather backpack. It was a cute small teal bag that I got with the idea of using for travel. Didn't end up going and it just hung on a hook in my closet. I decided I should just return is as I'm clearly not going to use it. I still had the receipt in the front pocket. The lady at the counter all but accused me of making some type of fraudulent return saying it wasn't even new. I told her I never used it as her and another associate looked over the bag, opened it and pulled out the pockets. This was super embarrassing! I returned the bag in the same condition I purchased it. I'm not even sure what she was accusing me of but I was so tired I didn't even make a fuss. I wanted to, especially when the lady at the counter rolled her eyes at me when I said I hadn't used it. The tag was in tact with no ware on it. I am just very frustrated by the whole thing. Being accused of something you didn't do is the absolute worse. And publicly at that! Take the return or not but accusations with only suspicion is just being judgmental and rude. I wish you guys had demonstrated better customer service!
We are regular Tjmax customers. Very disappointed in the condition of the store in Key West Fl. The store looks like in has been hit by a tornado. The store is in disarray. Merchandise in boxes, on the deck and shelves not in order. Looks like a flea market. No order whatsoever. Needs help.
Restroom disgusting.
Granada hills store manager Elizabeth was extreamly rude and horrible in customer service. I found a face cleanger today in clearance self,had a red tag,but cashier charged me original price. I asked store manager to honor the red tag since i was wating 30 minutes in line, and there was another same item with same red tag on the self. She refused to honor the price and told me if i want to get that item, i have to pay the original price. I left the cleanger,but bought the other items i collected and came home. But Couldn't forget how she treated me today. She made me feel that she owns the store, and she can treat customer any way she wants, depending on her mood. I lost my interest going to tjmaxx.
Terrible customer service. Those ten dollar rewards certificates are a joke. They don't work half the time. The bank says they are good but won't work on line or with a rep. You wait forever to talk to the bank who assured you they are valid but then they don't work and it's so sorry I guess there's a problem somewhere and by the time they figure out that it's a computer system error and they issue a new certificate the item you wanted is long gone. This has happened to me several times. They cancel orders on a regular basis or they don't ship at all. The bank that holds the Tjmaxx credit card is a total joke. No help at all.
I am very disappointed in TJ Maxx and feel discriminated against, I am a size 1x their lack of plus size clothes is upsetting.. today I went to a store in Miami and there was 1 rack of plus size clothing that seemed to be picked out of the garbage the area was in complete disarray, not even a display rack was available BUT there was an entire store of clothing size small thru X-Large. This needs to change it's been going on got to long.
Wanted to exchange a bottle of biotin thickening because couldn't get the spray too to work and manager wouldn't do it said I used some of the product. I am 80 years old have money so was not trying to cheat TJMAXX out if $5.99 walked away feeling like I was trying to steal from them was up setting so think there customer service is absolutely the worse. I was not asking for money just exchange a product that was defective.
why would TJ Maxx do their customers such a disservice by taking out all the three-way mirrors in the dressing rooms. people like to see what things look like in the back for fittings... I have had to buy and then return things to get a proper look once I get home. I thought they were trying to cut down on people returning things.. I think between the lackluster clothes they seem to sell now and no mirrors in fitting rooms. I think I will move on to another store to shop in
Shop this store in Wisconsin Dells the other day and was upset how the store manager was being unprofessional with a African American employee. I'm guessing that he thought by him being rude to this black employee would impress me (NOT).
Infact his rudeness embarrassed me because of how he approached the lady. I ended up apologizing to her for his unprofessionlism attitude towards the worker name Natalie.
This woman always smiles and greets the customers with outstanding kindness and I love how she shows compassion and care of my merchandise while she placed them into the bag.
Every worker in that store should show the same kindness and professional attitude like the sweet and kind worker like Natalie.
I give you 5 stars Ms Natalie, great job!
I would like to commend on one of your employees in the Bridgewater Commons Branch. Her name is Zarahyt, and when we shopped there last time, she went above and beyond to help me and my wife in the purchase of some Christmas gifts. Thank you Zarahyt, you are truly one in a million when it comes to customer service.
I am a regular shopper at TJ Maxx in Meriden Ct. On 8/5/23 I was shopping and went to the fitting room. A very polite and helpful young man named Christian was so friendly and happy to help me. I had over 30 items to try on ? due to the 10 item limit I had to make 3 trips in and out of dressing room to try everything on. He carefully verified my number of items in and out of dressing room. He was so helpful sorting out my try on items and ready to taken what didn't fit right away and quickly hand me next group of ten items. Sometimes his age group can be little aloof. Not Christian. Such a nice kid!
I also had an excellent cashier named Evda. I purchased 23 items and she carefully folded all the clothing and was gentle with my breakables. So very friendly and engaging. Offered me credit card but declined as I already have one. She pleasantly said ok that's great that I already had one. Continued to check me out while we had small talk. So sweet and is a fashionista! Beautifully dressed and she had her own style that I found to be very classy.
There's a lady who works in the perfume/jewelry dark skin short hair cut (tj maxx uptown) she is overly pushy when it comes to the the tj maxx credit card. I've told this lady NO plenty of times as a matter of fact about 5 times as I am a regular customer there. Today I told her no she asked me why I told her I was interested she then tells me it'll only take a few minutes and I'll get 20% off
I declined once again and she got upset with me and started treating me differently. Her attitude became real ugly. I don't know her name but she has a noticeable birthmark on her neck. I've applied for this card twice and it hasn't even been two months I have been declined both times I've already let her know that yet she insists on running my name once more. This hurts peoples credit everytime your name is ran. Someone needs to talk to her about that. NO MEANS NO she's gonna make me stop coming there and I really like that store
Greetings,
I felt compelled to write a review because of the wonderful customer service I received from Jasmine B. at the Morganton, NC store. Upon entering the store, she greeted me with a warm smile and asked if I had a TJMAXX card. I promptly replied yes, and kept walking. She then asked me if I would like to put my name in for a drawing. Honestly, I tried brushing her off, but she explained to me that it would only take a second. I admired her determination, so of course I filled out an entry. Later, as I was shopping, I needed something, and she was "right there!" Wow! Talk about customer service. I have returned to the store, and Jasmine is always so polite, professional, and hard working. She genuinely cares about the customer.
Laura Edall
I just wanted to say how wonderful Lydia who works at the Chesterfield Mall TJ Max in Midlothian Virginia. She is always kind and very helpful. In fact she helps me pick out fun clothes which is why I am there almost every day!!! She is great and I appreciate her professionalism and help. DM Boswell
Just wanted to acknowledge about a Tjmax employee. Her name is Jacky Diaz, she works in the jewelry department. I want to let the management know how wonderful, courteous, helpful, multitasking always helping with a smile. She also very friendly and respectful of each every customer. She always go above and beyond to help. Please let her know. She work at the Westchester Mall Miami, Fl 33155
Hi
I go to your store 280192 regularly. It always has a lot of great house items and love the food/tea/coffee section since I find gluten free items. The customer service is great too.
Recently, I had a great customer service experience.
Cindy Roland at this store went out of her way to assist me. She was patient, helpful and creative and the managers were supportive. I was able to get the outdoor table set that I like. I learned after she had helped me that she had come from the hospital from being with her sister. To my shock, I could not believe she had the energy and patient to help me.
Great store and management.
Sincerely,
Maria Malave.
On Monday February 20th I was shopping at your Concord NH store and found clothes I wanted to try on so I went to the dressing room to do so. There were 2 girls there. As I was taking my clothes out the cart I made the comment I wasn't sure if I was going to try them all on because I got more then I expected. The bigger of the 2 girls said why did you get them then.The smaller of the 2 girls looked shocked . I heard the comment but didn't respond to her. I found this to be uncalled for. Other that that comment my experiences there have been good and I will continue to shop there. But next time a comment like is made I will go right to corporate.
Today I was in the Orem Utah TJ Maxx around 10am. A woman was looking at the jewelry counter and started to cry. The employee at the counter came over and hugged her and comforted her, a complete stranger. I could overhear some of her story about having an abusive husband, and the employee went above and beyond her job duties by comforting this woman. Kudos to her!! Super impressed by her compassion and care. There is still good in the world. She needs a raise!
I was recently shopping again at the TJMAXX store in Orange Connecticut with my wife and 16 yr old granddaughter. I provide free uber service and they do the shopping. my in store function is the help and advise my granddaughter on purchases she needs my help with. My wife and she are shoppers and TJMAXX is always a stop on each of our trips.
This particular day provided me with an experience with one of your staff members by the name of Dee. My granddaughter and I were in the cosmetics area of the store at which time Dee was doing some restocking of some merchandise. During our encounter with Dee she was helping me granddaughter with finding certain items that she could not locate. I was just a casual observer during a stop in the area of the store. As Dee was attending to her work throughout this region my granddaughter continued to need not only help finding items but would also ask her for advice on occasion.
While we were there for about an hour or so, a young handicapped girl in a wheelchair came into the area. She and my granddaughter began talking and occasionally she would ask my granddaughter for help reaching some of the items. Dee would still occasionally come into the area we were and ask both of them if they needed help finding items and offering additional help when the girls asked for such from her.
I also chatted with her briefly on occasion. This young woman of your staff truly impressed me in so many different ways. Her open willingness to he both of the girls numerous time. The way she reacted to the handicapped girl with such poise and courtesy was also admirable. We briefly chatted about her school status and stated she was out of high school and was trying to save money on her own for college. My thoughts after we left this are was the possibility of the group corporation may have some sort of employee education assistance program which could possibly be suggested to Dee if available. If this is not available maybe there might be some education completion program instead, whereby an employee could attend college with the contract commitment to work for the corporation up completion of the college timeframe.
I understand that I have taken the liberty of expounding on the extraordinary young woman. It is not very often that one will encounter such an employee with these kind of work ethics. I hope I have not overextended my chance to express my opinion of such an staff member of your store who truly should be admired as one of your employees who is a valuable asset to your corporation.
I would like to acknowledge the exceptional service provided to me at the Braintree, Ma. Marshall's store at approximately 7:00 PM on Tuesday January 10th.
The cashier was Karen (last name not indicated). She is a lovely young woman and helped me with the TJ Maxx reward App.procedures.
Karen is an asset to the TJ Maxx/ Marshall's brand. I hope that she will be acknowledged for her great service
Thank you
Mary Taylor
Today 12/02/22 I made a small purchase with a TGMaxx gift card. Thinking the card balance was zero, it was left in the store. When I realized there was some money on the card, I returned to the store and spoke to the manager Lumi who was very pleasant,attentive and helpful. She looked for the card and found it. It was great. (Location: 1509 Forest Avenue, S.I)
I give Maria with TJ Maxx in Pensacola, FL Stote # 330, a 10 Star because when I called to check to see if they had a particular item, she was very professional and was more than glad to go check for me, not once, but twice. This is a person who cares about her customers. She is an asset to TJ Maxx and we need more people like her working with the public. Thank you Maria.
Went to TJ Maxx with the intent to grab a bottle of water. Left having a great experience because of the up front employee named Kayla. She was very kind towards me and was very easy to talk to. Made the silly purchase feel worth it! I recommend giving her the recognition she deserves!!
Honestly. Loved all the people I worked with. They were also so helpful and kind. But Nancy Miller (store manger ) at lake Mary fl location isn't the best. Let me tell you why. She was nice at the interview. She is very rude and picks on certain people. She gives you mean looks. Doesn't greet you. She has favorites.. one day at work I had a thick tank top on. Which another manger told me was fine. She had told a coordinator I needed to change . Instead of telling me herself. Which I find unprofessional but who am I to say lol. But then another employee came in and she had a holter on which was very similar to my shirt. And there was no concerns with what she was wearing. So I find Nancy Miller discriminating others .. (me) mostly. Questions I thought about. Is it because I'm white? Or younger then the other employee? Or was she insecure about something. I don't know .. but made me think about something. I'm not worth peoples time who make me feel less appreciated. Or not good enough. So I didn't put my two weeks in I just quit. Being a store manager you're not supposed to pick favorites. We are all EQUAL.
Great to shop just dont work there many good people leaving beacuse only getting 1 or 2 4hr shift people cant survive. last winter we a least got 3 days. Hired to many holiday help that wasnt let go aftrr holiday not properly trained yet people who work there over a year lost hours to train them and loosing now as well. The backroom of store is unsafe over half the year. Management doesnt work well with each other nor manage. Think since been there so long the dont have to manage there staff and blame other. Morehead city loosing a lot of good employees again very heart breaking.
I am an associate at Marshalls #1178 and lately I have found that my managers' lack of respect for others has become out of control. I noticed she feels that because she is the lead manager she can take it upon herself to disrespect those around her with no remorse. She has become out of control and very unprofessional. As an associate I am starting to get sick and tired of hearing so many people complain about her and nothing gets done. From the "allegations" on her flirting and having relations with certain associates to her just being simply rude including to associates like myself. I had so many customers complain about her singling them out because of how they dress and or how they talk when they come into the store. She calls it customer service yet some of us consider it discrimination. Honestly if Corporate cared for their associates they would fix this problem before it escalates to far. Mangers should earn respect just like everyone else it is not simply just given to you because of your title which you take to far. Simply being said we deserve a better lead Manager. One that not only respects his or herself yet respects others.
My name is Theresa M. Sorensen. I am an employee of TJ Maxx in Tinley Park, Il. 0486. I find it Really SAD that our paychecks were not delivered to us on Christmas Eve. Most of us live from paycheck to paycheck...My Christmas has been RUINED because you could not find in your HEART to make sure that we received our checks and that your employees were taken care of. I am sure Corporate Got Their checks... I am very DISAPPOINTED in T.J. Maxx. Maybe in years to come when Christmas falls on a Friday you will think about the Little People who are the reason you have a Job... Again VERY DISAPPOINTED in Corporate...
Although I loved shopping at TJMaxx in Corona Ca. I will stop shoppoing there as they have treated my granddaughter who is currently working there so poorly.
She signed on as an "Open Schedule" person as she had just finished high school and it was her first job. She has been there since September 2012, never missed a day, always ready to work if someone cancelled. After the holidays her hours started declining, and in the last two months they are only scheduling her 4 to 8 hours per week, always on Friday and Saturday nights. In desperation she found a job that she could work a consistent 3 days a week at the same hours each day, she wanted to keep her job at TJMaxx and advised management that she had gotten an additional job due to the fact that they weren't giving her enough hours to live on and they have refused to change her hours and still schedule her on the days and hours she advised them that she was unavailable. They informed her that a computer did the scheduling, it seems funny to me that a computer (supposedly random) would pick the same days and hours for the same person every week. So they refuse to work with her and snickered at her when she became upset and told her "things won't change even if you change your availability". They have hired 5 new prople and are giving them more hours than her...and she knows that they schedule around other people's school schedules and life schedules. The managers at this store are rude and seemingly uneducated because the corporate published dictate about how they treat their associates is considerably different than what is happening at this store.....reverse discrimination maybe......just sayin...
I work for TJMAXX CO. almost five years, so I bought many things from company. My husband’s favors stores are also TJMAXX, MASSHAL and HOMEGOOD. We did not return merchandises often because we only bought some things I like the best. I thought we did return when there was something wrong with those merchandise but we could not fixed or we bought exactly the same merchandise. Today, I did return one item that was broken. I used it one time, but it was damage. What did I support to do if I was not allowed to return it? I remember my manager said we treat associates like customers. However, a coordinate made me feel guilty like cheating. She asked another coordinate about my issue but I had a receipt and ticket, and she told me she would show that item for my manager, she also did not care me much. I thought it does not matter who I am, I want to be treat like a customer when I am shopping. I honest, I did not have filling to shop at TJMAXX anymore.
I am a former associate of TJMaxx in Dulles, VA. I have to say that it was by far the worst job I have ever had. Its almost been a year since I've been out of it but I still clearly remember how horrible it was.
Just a few of the many things to mention about the poor way that the store was run:
First of all, the merchandise. There is way too little of waaaaaay too much. You go into any department and what do you see? A mass of mixed and sometimes matched items on the shelves. Its so hard to organize these things and make them look good. There is no easy way for a customer to logically place items back on the shelves because there is almost never a designated shelf or space for ANYTHING. I've been in well organized crafts stores where there are a large number of items which have clearly labeled locations where they are supposed to go. TJMaxx does not have this, causing the customers to create the most mess as possible when placing items back.
The pay is also AWFUL. I worked for TJMaxx for 1.5 years. I started out at $7.50 and after 1.5 years, my hourly rate was a mere $7.85. A friend of mine who transferred from a TJMaxx in New Mexico also worked in the company for over 3 years before quitting with a final hourly rate just over $8. That is disgusting. After I quit my job at TJMaxx, I got a job at a location next door. It was a small, struggling business, but even they managed to start me off at $8 an hour, and a better employee discount. ALMOST a year since I started working next door (half the time I worked at TJMAXX) I have also been rewarded with a promotion and pay raise. ^_^
Speaking of my friend from the New Mexico TJMaxx, He lasted 3 years in that location, but merely months in the Dulles, VA location. I guess that just demonstrates the working conditions in itself.
Here's some dirt on TJMAXX that I got too; Lets just say somebody from the very higher-ups told me this: They have had people go through the employment paperwork to look for falsehoods; whether they were accidental was never taken into account. They used them to fire people. A good friend of mine was fired under these circumstances as well as one of the store's own managers! And the other managers had the gall to pretend they didn't know why she left or where she went. HAH! I don't know how they expected us to believe that. AS IF fellow managers/ corporate workers don't communicate.
Another small thing: The music SUCKED! I mean, it wasn't poor choice in shopping music, but when the same music is playing 1 year later... it has become more than old.
The floor was also filthy. There was so much dust everywhere that had not been touched since the store had opened. Please ... that's just nasty. Its not healthy or appealing to customers and associates alike.
And KRONOS .... ahahahah! How ridiculous!!! Is it really that hard to use a punch-card system? I mean honestly, I don't know how many hours the managers spent training to use that stupid experiment clock-in system and how many times the poor 60 year old ladies had to type in their usernames and passwords before they got it right. Yet ever after all that, the system still manged to crash semi-regularly. Can you say INEFFICIENT?
The trash on sale was stupid too. Once a pair of socks or underwear has been split open, there is no selling it. I mean, I cannot tell you how much time I spent organizing loose socks to make them look good enough for a proper rack recovery, even though they would never sell. Nobody wants to but loose articles of anything. Once a package of multiple items gets taken apart, there is little chance of it ever being salvaged. rather than keep it, it is best just to throw the items away to save time and make the store look much better overall.
The gourmet foods section was also disgusting. When a jar of honey or juice starts LEAKING, it needs to be thrown away immediately! That is unsanitary to associate and customers alike, as well as just plain nasty. Not to mention, nobody is going to want to buy a leaking jar of anything. It also took shelves waaaayyyyy too long to get cleaned up afterward... You can only imagine the horrors. =D
The store also needed people who were designated for store recovery and people who were designated for the cash registers. It is so irritating to have to work both jobs in the same shift, especially during the weekends and holidays when the front requires the most attention. It was terribly annoying to check out the last customer, walk all the way to the back of the store for some full-out recovery, only to be summoned back to the front merely seconds later. All the walking which ultimately led to nothing was also a waste of time. The sad thing is, sometimes they would call me up to the front when I wasn't even needed -_- All that walking didn't bother me, but it really was an inefficient waste of time.
I did not really like how the store lights and music were left on after close sometimes either. I mean, to leave all of that running through the night uses a lot of power. It is good to know that TJMaxx is killing the planet, one night at a time.
Having to ask customers if they wanted the TJX rewards card was also ridiculous. I will readily admit it did not take that much effort to ask. What did bother me about it was the fact that the customer would have to fill out forms at the register for about 5-10 minutes, holding up both the associate and the damn line of infinite customers. That is once thing which needs the greatest change: make signing up for the TJX rewards card less time consuming. There was no greater incentive for associates to NOT ask for the card than that.
Speaking of having to ask customers if they wanted the TJX rewards card, there was nothing that the managers complained about more. Yet at the same time, the incentives to actually ask were so pathetic. I mean, TJX merchandise? Really? Come on corporate, do you actually think that miserable TJMaxx associates actually want any of that crap? TJX T-Shirts and Coffee mugs? AHAHAHA. NO! These incentives were certainly not enough to encourage the younger workers to ask like they were supposed to. I almost never asked actually, as did almost all of the others associates my age.
Also, the re-tagging and discounting operations took way too long to do. Punching in all that information is simply too much effort to reproduce a single tag. Its not difficult but simply time consuming. When a customer is waiting on you to produce a tag for her item, it simply takes too long and irritates both associate and customer alike.
Speaking of the tagging station, I constantly used it. I also wasn't supposed to or something. I knew how to use it, but I always had to get somebody else to type in their user# and password in order to get it to turn on. This is just stupid. I mean, TJX corporate trusts their employees at the cash register with the power to freely open the cash register =] or better yet, manually enter any price they want for any item =]]]] Can you say "Cha-CHING!!!"? No I actually will proudly say I never actually stole anything from TJMaxx. Yet why was I was trusted with this power while I was NOT trusted to operate the tagging station? Can you say "pointless"? What a pointless measure of loss prevention.
Ok, so I will end on a positive note, as much of one as I can give anyway. It was nice to get checks every week.
No wait! Nevermind the positivism! Speaking of checks: TJmaxx CONSTANTLY messed up associate payrolls (despite the illuminating brilliance of KRONOS Xp) People missing pay for entire day was not unheard-of at the store I worked at. If you didn't keep track of it and missed a day's-worth of pay, you were simply out of luck. Some of the associates were smart enough to keep a log to catch pay anomalies when they occurred though, because they DID happen. And to think it was bad just being paid at a terrible rate...
But anyway, I will attempt positivism once more... Getting weekly checks was nice... The break rooms was nice orderly and clean. I liked the conditions of the bathrooms as well (VERY clean and nice looking compared to other stores) It was also very nice that I was hired a second time when I returned after the winter season.
Overall the best thing I ever got out of TJMaxx was a very solid work-ethic. This has helped me earn great recognition and praise in my new job since I left TJMaxx for a better and brighter future.
I worked for the past 3 years at TJMaxx in Miami beach, FL. Many of the good employees this store had are no longer with us, do to the management!! Its insane!! The way we are treat it is out of this world. We have giving our complaints and they do not care. The only thing they care about is money, bussines, ect, ect and ect. They are always excusing each other.
The open door policy they have, it sucks!!!
They do not like team work, if there is one person waiting to be rong they call 5 people to the register!! HELLOOOO!! Management team has no communication among them. THEY ARE VERY SARCASTIC / INSANE / TO Much HIPOCRISY GOING ON.
I have been with this company for 14 years had two associates make remarks about me and what i said about the district manager,the district manager did the investigation himself.I dont think he should of done this investigation there should of been our associates relations person come down to do the investigation,just to let people know i started at the very bottom and worked very hard to become an assistant manager i have never been in trouble in the 14 years of work and you fire someone over what an associate says without a proper investigation,At one time i wanted to move up in this company but relized the company protects its associates and not there management,seen two other managers let go one 8 months ago the other 2 months ago in the same distric.4108
I have worked in T.J.Maxx for a long time and has been bullied by a an operations manager. She is very rude to most of the elderly. She gossips a lot and at times she even disclosed that supposed to be only for the management informations. What make me sick though is that she has her favoritism. These associates is being paid and can do nothing but sit with her chatting for hours on the clock. They cannot be of help because if you ask them to help you this manager will not allow you. This happens all the time when the store manager is not around. Then another thing she gives more hours to her faves associate and no weekends and no nights. As for us working religiously its sickening but what can we do the corporate don't care their employees at the ground. This operations manager is abusing the company policy in many ways. By giving the part time a 30 hours because that is her favorite.Cutting hours from the associates she hates. But she is using the company policy when it comes to others for her advantage..I think the Corporate has to do something on this matter.Or surprise the store so that they can see how some of the management treat their associates.
i have been working for tjmaxx for almost 4 years allready and i find so unfair that i have been asking to become fulltime because i am now in college and can do more hours. and they keep telling me that i cant. which is weird because other employees who have been there less time than me get fulltime. its not very fair to me that others get fulltime when i have been there longer. i dont understand how they constantly cut hours. im supposed to make my 25hrs a week and lately i have only had 21 or even just 19. its not worth my time anymore. They give more hours to who ever they want yet they dont take into consideration to those working there longer. theyre excuse is that when i applied i was for part time only which i have explained to them allready that i was in highschool back then so i could only work evenings. now that i go to college i have more time on my hands and can do more hours in the morning.. i dont know what to do anymore.. and even worse working with the mangers is hard. especially the head manager with her constant sarcastic remarks. she cant talk to employees in a nice manner.
customers complain to much about everything.. all they do is complain ... we are there to help you out. some people think just because we work in retail we are stupid and ignorant. its disgusting how rude some customers are.. we do such hard work for such little pay.
THE CUSTOMER IS NOT ALWAYS RIGHT!!!!!.
I have worked at TJ Maxx in the past before i had a real job. Let me tell you the merchandise is garbage. its all defective. ALL OF IT. if you can't find a defect you need to look again. TJ Maxx as a company has no organisational skills starting in the warehouse and ending at the front line. the items are thrown in boxes by cavemen in the warehouse. you wouldnt believe how they are packed. soap, food, clothes all in the same box all leaking on each other, every box, everytime.
they expect one employee to do EVERYTHING. Understaffing purposely because home office wont supply enough payroll because they are too concerned about profits NOT effective customer service. The stores are trashed & the lines are long because of the understaffing.
They will lie to customers and employees to fit their agenda and make policies up as they go along.
Stay away
I USE TO WORK AT TJMAA IN FLOWOOD,MS AND THE STORE MANAGER THERE IS VERY PREJUDICE HE HAD EVEN WENT SO FAR AS HIRING NEW EMPLOYEES AND GIVING THEM 25-30 HOURS A WEEK AND CUTTING THE HOURS OF THE SENIOR EMPLOYEES WHO STARTED THAT STORE. I WAS TIRED OF BEING UNDER APPRECIATED THAT I FOUND OTHER EMPLOYMENT I KNOW THERE HAVE BEEN VARIOUS COMPLAINTS ABOUT HIM SINCE DAY ONE WHEN HE WALKED THROUGH THE DOOR AND SAID,"I NEED TO BRIGHTEN THIS PLACE UP." THE OTHER MANAGERS KNOW WHAT HE IS DOING IS WRONG BUT WHY SPEAK ON HIS WRONG WHEN YOU ARE HIRING YOUR FAMILY MEMBERS AND KEEPING IT QUIET (MS.VERA CARSON). SO NOONE SAYS ANYTHING BEING THAT WE ARE SENIOR EMPLOYEES WE SHOULD HAVE SOME SENORITY SINCE WE HELPED OPEN THAT STORE BUT SINCE JOE MICELI WALKED IN THE DOOR HE FIRED GOOD WORKERS FOR TARDY BUT THE WHITE PEOPLE HE WORKING THERE WITH OVER 12 TARDIES ARE STILL THERE AND SUSAN CONERLY HAS HAD EMPLOYEE COMPLAINTS AGAINST HER AND CUSTOMER BUT SHE IS STILL THERE. ALL OF THIS UNFAIR EMPLOYEE TREATMENT THAT I HAVE IN WRING AND WITNESS ACCOUNT WILL BE LOVED BY THE EEOC. WHICH I WILL WRITE IF THIS TREATMENT CONTINUES. WE ARE THERE (BLACKS) TO FEED OUR FAMILIES JUST LIKE THE WHITES NOT JUST TO BE IN ATTENDENCE IT'S WRONG. PLEASE LOOK INTO THIS SITUATION THROUGH THE EMPLOYEES NOT MANAGEMENT BECAUSE THEY WILL ONLY LIE ESPECIALLY JOE MICELI .
I don't understand why people want to put others down constantly. Some customers walk in and from the start want to start a fight just because they feel they can take advantage of customer service.
For those users who pick on workers because of their appearance is downright disgraceful and pitiful. Those employees are there, working just like any other American citizen, getting paid about $7 or so an hour for a job that takes up most of their day (if not all of it), only to be bombarded by people who are bitter from the start, rude, or have nothing better to do than make others miserable because it makes them feel better or because they want a discount on an item that's already marked down to a good deal.
Every TJx store I've been to has always been pleasant, and their return policy is simple and respectable (you get 30 whole days, how much more time do you need!) and I will give them very high ratings.
The only thing wrong here is the people who complain about hard working individuals.
I WANT TO TELL THE WORLD ABOUT TJ. MAXX OF HIGH POINT, N.C. AS A EMPLOYEE AND A COSTUMER IN THE STORE I WORK I FEEL THE HAVE WORST SUPERVISOR EVER THAT YOU CAN FIND THEY ARE RUDE, SARCASTIC SPECIALLY JIM WASSON THE ASSISTAND MANAGER THERE, TRULY EVERY WANTS TO QUIT WORKING THERE AND A LOT DO BECAUSE THEY FEEL HOW HORRIBLY MISTREATED THEY ARE, WISH WHEN I GO TO WORK AND SHOP FEEL HAPPY BUT THATS A COMMODITY IMPOSIBLE TO FIND THERE, WISH THE HOME OFFICE ASK EVERY EMPLOYEE HOW THEY FEEL WORKING THERE AND DO SOMETHING ABOUT IT.
As an employee of TJ Maxx, Homegoods, and other TJX Companies i have a lot to say. The way TJ Maxx runs thier company is by supplying the least amount of workforce possible just *barely* being able to scratch by if the store is extremely well managed and has great employees. Lets face it, only a few of the TJ Maxx stores are at this level.
Customers!
If you are looking for great customer service, why are you shopping at TJ Maxx? Are you insane? Tj maxx is a company who's general ideals, policies are procedures are very similar to Walmart's. The fact of the matter is they push thier employees to the limit to get the most work possible from them. An average TJ Maxx will have about 5 people including the managers working on a week night. And yet it seems like some of the people who shop here are expecting employees to be thier personal shoppers. The fact of the matter is, when your waiting in line and there are 'only 2' cashiers helping ring customers out that is about 50% of thier employee base for the night. A typical small mall store will have around 5 employees per night.
If your looking for excellent customer service your looking at the wrong store.
If you want this to change - Confront TJ MAXX Corprait - NOT THE STORES. They have no power and are doing thier best. They can't fix the problem...
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