Snap Fitness Customer Service

I am a member of the Meadville Pa. Snap fitness and 1/3 of the machines are broken and have been for the several months i have been a member. I and several others have asked for the machines to be fixed . We have been told they are working on it . Some of the machines it is as easy as reattaching a cable . An example of broken machines is the one and only leg press they have, the one and only chest press machine they have, 2 of the 5 treadmills, and 2 of the 3 bikes .Also it is super hard to get in contact with someone that works there . She is supose to be there at noon and most od the time there is a note on the door went to lunch . The same note is on the door for days . Also it is dirty and never has bathroom supplies in the bathroom, the weights are laying all over the gym and the pins for machines to change seating heights are broken and jammed in so the machines heights cant be changed . Is there a way to get in contact with someone who can get this fixed ? I'm paying for a gym that i can't use half the equipment i need to use .

I have been trying to cancel my membership for about six months now. Nobody is ever at the gym and the phone number has been disconnected, but money is still being taken out of my check every month, even though the gym has not been open for business

Been trying to cancel a membership for over a year but the manager is never available, and they insist that is a requirement. Called them and the woman ARGUED WITH US about why we need to cancel. Sent us the wrong form repeatedly. Is it even legal to charge people for a membership that you've made impossible to cancel?!

Cody Sestito, club manager, of the SNAP Fitness on 9 Durant Ave. Bethel , CT 06801 did not allow or offer any resources for my father to activate his Silver Sneakers membership. I explained multiple times during the course of Mr. Sestito's and I interface this am at approximately 9:45am on 4/24/2019 that I am my father's power of attorney, healthcare proxy, and caregiver, as he is currently recovering from a stroke. My father, a 76yr old elderly man, needs assistance. I had all the documentation, the silver sneakers member ID, anthem blue cross insurance, medicare ID #, as well as all of his proxy documentation in hand and explained to Mr. Sestito, that I wanted to activate my father's membership. Mr. Sestito replied, "I don't care. How do I know you're not doing this just to use the membership." He offered no other recourse for me at this point upon my inquiry for further assistance; not a regional manager, not a customer service number, not even an email address. I am very disappointed in the level of customer service SNAP FITNESS shows towards it's prospective members, let alone the elderly in the Silver Sneakers program.

Any assitance would be greatly appreciated

NO one never at the store and charging a fee and nothing is never change in the gym same old equipment

The club in Rochester is a total screw up. This week it has been only 50 degrees in there. No disinfection, no towel, floor is a total mess, tvs have not worked in a month. End of the week I am leaving. I have enjoyed this for eight years, slowly everyone is leaving. The phone has been disconnected, Don't answer emails.

I have tried several times by email and the telephone to get receipts for my paid membership since my gym closed and I haven't received any response from either. Now the phone just keeps ringing with no one answering it or just the same standard message. This is so frustrating.

Can we get an updated number that works for the Okemos, Mi branch? Haven't been able to go to the gym or renew my memeership... I've tried everyday this week and have yet to talk to one human.

Snap Fitness only caters to a specific clientele. They are not 24 hrs because their boot camps take up the space while people try to work out. No wonder there is not a live person to take phone calls at corporate to receive all of the complaints!

Is there no one there that answers your phones and you can't even send a message. Very poor customer service!

Service and support I have seen none. Can not get a hold I anyone

Useless. I was unable to login to my member account. After 7 years, suddenly the records do not show my email address. When I tried to call customer service there was no option to speak with someone regarding my problem.
Website is also horrible!

Snap Fitness in Hopkins, MN is TERRIBLE!! The worst customer service I have ever encountered!
First thing I work out on my lunch break 3-4 times a week. I tried working with owner (Jennifer) she stated I wasn't going enough to get my insurance credit... Not the case and I seen the same people at gym everyday that got their insurance credit. Doors are usually broken and don't scan your card correctly. Told her this issue, was never fixed and I never received credit for over a year or more. I dropped it because she was impossible to get a hold of her. Then gym was never cleaned, trash overflowing, no wipes or towels ever, no TP in restrooms, giant booger wall in changing room, urine and feces all over in bathrooms. Then there was a glitch in payments and I was locked out of gym for two weeks. Many phone calls and zero response. So I contacted corporate to get in gym I was paying for. The owner (Jennifer) emailed me stating My membership was cancelled effective immediately and I was to never come back to the Hopkins Snap. All because I mentioned something about the extreme dirtiness of the gym. I WOULD NOT recommend this gym to anyone!!! Save your money and go anywhere else! Great way to run a business...

Why does no one ever return your phone calls from this company. Turned in my letter to cancel membership 2 months ago (the 30 day notice) and 2 months later still taking payment and not returning calls. Both local and corporate. Great business practices. I wouldn't recommend this gym to ANYONE! â‚©

GARBAGE!!!horrible franchise support , snap is fast growing and going to be run into the ground no questions . Some clubs aren't open and doors don't work ! Can't speak with anyone to ask for help , gyms are run down , corporate doesn't give a damn about bad clubs that snap look horrible , people paying for services that they aren't receiving is called fraud ! Don't waste your money on this garbage !!!

My card does not work to open door at Stanley snap my card is for Madison Atwood snap.

Absolutely terrible customer service!!! The location in ottawa closed without notice, and theyve billed me for 2 months now that the gym isnt even open.. trying to contact someone is impossible to deal with this.. also they sold my friend a full year membership 1 week before they closed.. did i mention theres a note on the front door of snap said they owed tens of thousands of dollars in unpaid rent. This company is a damn joke and i wouldnt recommend it to anyone!!!!

I tried to call corporate a few minutes ago hoping that corporate customer service would be better than Snapfit at Paddock Lake WI, alas, your office appears to be as empty as the local one. Snapfit had a problem processing my credit card because I forgot to inform them when The date on my card was updated. I was sent an email, but I only look at my email every seven to ten days. I did call and miraculously someone answered the Paddock Lake phone and I thought the problem was fixed. I discovered yesterday that my key card has been deactivated. Customer service seems to be a foreign concept at all levels of your corporation. If this problem is not corrected I will be terminating my membership and personal trainer sessions!

Pressing # when connected led to a long series of rings, and the "General company mailbox." I left a message. No idea when or whether it will be returned.

I paid 139.63 for a membership that will not let me in the door. My card did not work for the first 2 weeks. then i finally got it working. Now 3 months later, I can't get in the door AGAIN. If I had not paid so much for the membership I would go to another place. I'm very disappointed in the management from day one.
NOT A HAPPY CAMPER AT ALL.I am turning this in to the NM Better Business Bureau.

I also an unhappy SNAP member. I have been a member at the Mattoon Illinois location for well over a year now and possibly 2 years, the gym is way to small for much of anything, the equipment is broke, it is a very judgmental place to work out! I also tried to quit my membership due to me transferring within my job and going to a location where there is no snap fitness, I typed a nice letter with explanation and asked it not pull as of March 1, 2016 I was called at 730 pm last night and told that it will infact pull due to them needing a 30 day notice, the date on my notice is 02/06/2016!!! No that is not 30 days but when I had called to ask what I needed to do to term the membership she simply stated a handwritten notice. So now it will pull as of March 1 and I will pay a membership for a gym I can not use. She did nicely say I am free to use the gym all month of march-Well the problem is I WILL NOT be in the area to use the gym I am paying for. She would not budge and stated it will pull March 1. SNAP you have terrible customer service and you need to put some of your money towards the equipment!

Don't feel We should 2 to listen to someone else's mu music over sound system. Gothic or otherwise.

Hi it's sad yes I sign up for state of art gym went to different places and found less than desirable experience lone oak KY dirty equipment broke worn out dirty bathroom trash overflow in restroom just terrible sorry leaving SNAP. IN A SNAP GOODBYE

I would like to complain about the disgusting Snap Fitness located on Bank Drive in Mchenry, IL. The place is absolutely kept filthy with over flowing garbage & dirty toilets in bathrooms. Also facility is dirty & smells like B.O. Nobody cleans or wipes anything down. This facility Owner should be fined or be told to adhere to Corporate policies.

I am a member of Snap Fitness on Andrews Rd. In Mentor-on--the-Lake, Ohio, and would like to commend the young man named JOE, who manages the facility when I am there during the early afternoon hours. JOE always greets my sister and me with a warm welcome when we arrive and answers any questions we have in a friendly manner. He also takes wonderful care of the facility, which is ALWAYS clean. I often see him using the vacuum sweeper, making sure the restrooms are clean, and keeping the disinfectant bottles filled with solution.
JOE is an asset to your business.

I joined snap fitness in Sandwich Massachusetts a year ago I'm working out of town and I found this gym,and the owner of this club was awesome his gym was nice and clean all the people that work there and lift there were very friendly, he was a very accommodating to me because I go home on weekends and didn't know if I drop it get shut down anytime and he told me no problem . i'm a member of another gym back home in this one blows it away so the owner down here represent your name awesome.I would recommend snap fitness to everyone