Sky Customer Service

I am posting this so you can make up your own mind whether to get a Sky Contract or not. I am still receiving threatening e-mails, the last of which informs me that my details are being passed to a debt collection agency. I will not be renewing my Sky Contract.

------------------------------------------------------------------------------------

Dear Sir/Madam.

I received another phone call on Monday, from someone claiming to be from your company, wishing to speak to me about our old contract, which was on account 000000000. Sky ID [email protected].
On 24 October I wrote to Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD. In view of a postal strike, on 25 October I also e-mailed [email protected]. The contents of the correspondence were the same, as follows:
----------------------------------------------------
Dear Sir/Madam,

Account: 0000000000

Due to changing personal financial circumstances please terminate my Sky TV contract at close of business on Wednesday, 30 November 2022.

I understand that 31 day's notice is required, that the payment due on/around 14 November will therefore still need to be made and that following the end of the contract any overspend will be returned to me. Note that once the payment due in November has been paid I will cancel the direct debit to avoid any potential mistakes.

I also understand that you will provide me with instructions (and presumably packaging) in order to allow me to return my Sky Q box and the two mini-boxes.

Many thanks

Yours faithfully



J Smith
---------------------------------------------
On 25 October I received acknowledgement that the e-mail had been successfully received by you.
On 30 November I turned off our Sky box. This and the two mini-boxes have subsequently been returned to you via Royal Mail, using the pre-paid returns procedure. I have not had acknowledgement of receipt from you, however I do not know if you would acknowledge receipt, which is fine and in any case I have proof of posting and assume that the further strikes and Christmas may be causing delays, which is understandable.
I signed the posted letter and sent the notice of termination from the e-mail account registered with yourself, thus satisfying legal requirements regarding contracts within the UK, proving that I am indeed the account holder.
Sadly, since then, I am having nothing but hassle from your company at what is a very worrying time for me and for my family. Aside from numerous e-mails and phone calls, someone also claiming to be from your company rang my wife and, despite being told that I had to end our contract due to our financial difficulties, tried to persuade her to enter into a NEW contract in her own name. Words fail me.
I will put the following in very plain English. I have no need or desire to speak to anyone. The contract has ended, the equipment has been returned. I am the account holder, this is the registered e-mail address.
If my wife and I get any more phone calls, or pointless hassling e-mails from your company, then this correspondence is going to be posted on as many social media/customer complaint sites as I can find, without any comment made on my part, so people can make up their own minds whether or not to do business with your company.
Please just refund us any monies due and stop contacting us.
Thank you.
Yours faithfully

J Smith

I have lost the signal on my sky receiver. I cannot reach any number for customer service. Had a message to call but number does not exist

I'm still waiting for a tec-i called the number here in cabo San Lucas to see if they got my work order for 2days no one answers...I would like some service.

Having just had a hurricane I need a tec to adjust my dish.but the mexico city office would not send one without me doing things like taking off cables running through channels turning it off and on.I understand they need to make a report but after a storm why can't they just send a tec-ive got 3 hook ups HD and been a customer for 15 years.I'm old and shouldn't be messing with the thing.When I call for a tec I want a tec like right away.at mil pesos a month i DESERVE

Having said that once I finally got through to a chap called Gordon on the online chat the issue was resolved. don't bother trying to argue with the guys at the end of the phone, they have no authority to fix anything.

applied for a months free trial for the movies package, only to be told that when I applied online, by following the advert. The discount was not applied to my account and that I now need to give a months notice so rather than a months free trial I am paying 2 months for a package that is limited to say the best. Their complaints department is a postal address in livingstone (easily losable) or an online chat which has taken 30mins to connect to an advisor. Im guessing

I fully endorse all the criticism of Sky reflected here. Sky has no concept of good customer relations and - even although I have been a customer since 1993 - it is of no consequence. Some of their customer services staff are totally unsuited to dealing with the public and this shows its management in a very poor light. Sky has lost its way and it is time that we started making contact with Trading Standards to draw attention. That is certainly the line that I shall be taking henceforth. Time to move to on. Hopefully a SKY senior manager will peruse this site and see that there is a problem and address it.

i signed up with sky because i was offered a good package.i realised i was not getting what i asked for and cancelled.i was told the account holder [they said my son was the account holder]but it was my e,mail address and bank details.i spoke to 2 very rude people and ended my phone call' 2two days later i spoke to a really nice lady and she said if i just got my son to ring it would help solve things,even though he isnt the account holder]he did ring and explained things and was told everything would be cancelled.it wasnt, so i wrote a a4 list of complaints including how much it cost me to keep ringing.i heard nothing back.i keep getting e.mails/txts telling great news your sky talk/broadband are now active.i rang again and was told there was no account.i just hope everything is now sorted as i found the whole experiance very upsetting.i was also told in a e,mail my deposit would be returned within the naxt 2 months

If you are thinking of joining Sky... FORGET IT! One simple reason: A company that makes it SO hard for prospective customers to contact them is not worth your time.
Phone number: Only available for existing customers!
Forum: Only available for existing customers!

i have spoke to 2 customer service people in the past 6 days about my sky and i found both of them to be extremely rude in fact i could not believe there telephone manner towards myself and my husband i have been a sky customer for many years but not anymore there manner has made me cancel all my sky subscription and we are now going with VIRGIN.

I have got billed from Luxembourg for $70 that I am not aware. I don't know how to contact Skype by phone. I am a loyal customer. Please contact me regarding my account
[email protected]. If it is automatic bill from my credit card. I must say the rate is outrageous.

Thank you in advance for your help.
Lan

They couldn't care less about their customers.Even if you've been a customer for 15+ years you get no free box upgrade-not even a discount,even though new customers get free deals.They'd rather lose you as a customer-you definitely don't feel valued.And getting through to customer services is one of the most complicated systems we've dealt with-it's probably easier to get connected to the Pentagon.Rubbish...

Simply the worst customer experience I have ever had. They will promise anything to get the sale - don't use them for broadband.

On 1st january 1011, we reported our phone and internet was not working. Did everything we were told to do to check it was not our fault. We were told an engineer would be out but would call to say when. Nobody has been out and no call. Computer now working although slow and keeps cutting out! Phone still not working - no dialling tone and very crackly interference. Can now receive calls though very crackly. Please can this problem be resolved. I have found your service disgraceful and the advisor i spoke to I could not understand and had to keep asking him to repeat himself. I could hear him tutting!I can be contacted on my mobile 07852593694.

as soon as something goes wrong with your sky package whether it be your talk , broadband or TV everytime you try to get this resolved it is another person you have to explain this to again and again and nothing seems to happen . myself and my husband got sky set up when we moved into our new flat in july and still are having problems with our talk line and nothing is getting done. they say they will call you back and never do and to be honest if i could change to virgin media i would however where i live has no cable therefore the dont really seem to bother about you. everything they suggested we try to sort out the problem with the phone has not worked and both mine and my husbands phone bill on our mobiles is extremely high as they are not getting our phone line sorted.

I had a most reliable man who sorted my problem out very efficiently

Thanks.

I have had sky cable service for around 5 months, and no problem at all, as long you pay the bill, you will have service, the customer service is good, not the best, not the worst, you can deal with it, and for the previous agent : on customer service, they almost never call back to set up an service call, you need to stay on the phone so they can set it up, otherwise they'll get other call and forget about you, and if you escalate the call to talk to a supervisor, the representative next to him will take the call saying that he is a supervisor, so nevermind, the best is to call friendly and explaing the issue and request a solution instead of being complainning about everything, and trying to get the agent mad about you.

I called to see whether they could offer me a better deal that what was stated on their own website. The guy I spoke to was extremely helpful and ended up knocking off £20 per month!

To be fair, I did take out absolutely everything they had to offer, however he did me a solid and saved me money.

i CONTACTED SKY ON SATURDAY EVENING 13AUG, MY SKY BOX SUDDENLY WENT OFF AND I SPOKE TO A VERY HELPFUL MAN NAMED KIRAN,I DISCONNECTED SOME OF THE CABLES AT THE BACK OF THE BOX TO TRY AND REMEDY THE PROBLEM AND COULDN'T REMEMBER THE ORDER IN WHICH TO RECONNECT THEM,HE WAS VERY PATIENT AND HELPED ME TO GET THE SET WORKING AGAIN,I WOULD THEREFORE LIKE TO COMMEND HIM ON HIS EXCELLENT SERVICE AND ATTITUDE