Posted by Annoyed customer
I called for a lockout service, the original wait time was 59-97 minutes. I kept getting updates that the services was getting closer. After an hour, the update stated that the service would be arriving soon. This message continued for another 45 minutes. I started a text conversation with RSA, she didn't respond to my text but did call. She proceeds to tell me that the estimated time is 60 minutes. When I asked why, she claims that the driver did not update his status. So unprofessional!!